TAKE YOUR CAR HERE!!!Best customer service experience EVER! They’re thorough and stay in communication throughout the entire process. They never sound like you’re bothering them. Best repair shop I’ve ever encountered. Don’t think twice, call Joe Hudson's Collision repair shop. Thanks guys! I wish you all the best!Love, the Yukon!

Personal Account

11/22/2024 23:42:50

They took such good care of me here! Had me in and out, only charged me for the part I needed and a small cost of labor, taught me about the part, and gave advice for the future. It’s hard to find caring car maintenance as a woman (let alone in her 20s). Thank y’all so much!

Donna Long

11/07/2024 18:22:37

On March 29th, 2024, I brought my car in for an estimate. After the estimate, I was told it would take 2-3 days to complete the work on my car. This was perfect because I was going out of town from April 25th to April 29th. This did happen to overlap with a weekend, but keeping the 2-3 day time frame in mind, I was assuming pick up would be Tuesday or Wednesday. When I dropped the car off on April 25th, I confirmed the 2-3 day work period, and was reassured on this. I called April 29th to get an estimated date/time for pickup, and was told that no one had even touched my car yet. This continued for 4 days. Every single day I called, I was told someone would call me back with more information, which NEVER happened. I ALWAYS initiated the call. On May 6th I called again, and was told that there was much more damage to my car than initially anticipated, and that more parts needed to be ordered. I understand that things like this happen; however, my issue is that it was NEVER communicated with me. I was always the one to reach out and ask questions. Again, I was told I would be called back with more information. Again(as expected at this point), I was never called back. On May 8th I called again to see what was going on, and I was told that they had received the wrong part again. I was confused because I was never informed this happened a first time. As a college student trying to work and move out of her apartment, I NEED a car. I communicated this and was told I could come pick up my car with no tail light on May 13th, at around 10:30am. They told be that I would receive a call around 9am confirming that it was ready. Guess what! May 13th came around AND I had to reach out to them at 9:45am, and I was told that my car would be ready around noon(not like I have a job or anything!). I was called back for the first time in this entire experience, and I was told that it would be ready by noon. I went in at 12:30pm, and the car wasn’t ready(big shocker at this point). I was told I get a call at 1:30pm, and I said “No. I will call at 1:30”. I called them at 1:45pm(gave them some extra time because they apparently need it) and was told my car wouldn’t be ready for 2-2.5 more hours(again, not like I have a job). I decided to go home, and after 15 minutes of being home(2:30pm) I was called and told that my car was ready. I still needed to bring my car back to get the correct part put in once it arrived. They told me they would give me a call the next day to let me know that the part was there, and to confirm that I would be there at 8am on 5/16 to get the part replaced. Guess what!! They never called me:) I called them on 5/16 to ask what was going on, and was informed that they did receive the part(still unsure of why they couldn’t call me, like they said, to let me know it was in). I took my car in for the last time on 5/17. After sharing this story with several friends, I was informed that this is not a unique experience. As a whole, I understand that things happen and that cars are unpredictable. However, the lack of communication from this establishment is absolutely unacceptable. On top of the terrible communication, almost every single person I spoke to was rude and condescending; whether in person, or over the phone. I would recommend going anywhere BUT Joe Hudson Collision Center. On a positive note, CJ was awesome. Every time I spoke with him, I genuinely felt like I was being heard, and my concerns were being addressed. He was always kind and understanding, and was the only helpful person in the entire establishment.

Samantha Boyd

05/17/2024 15:36:11

The people are nice but do not communicate. You WILL have to initiate most interactions. They decided they could not work on my car anymore and did not call me. My car was there for over a month in total. When I eventually called to check in after a few weeks of not hearing anything (after they told me 2-3 days for parts and a week for labor) that is when they told me. I also had to initiate callbacks during the quoting process (although I was told they would call me). Again they are nice once you get a hold of them, but don’t expect them to be proactive or communicate issues with you in a timely manner. Can not rate their actual work as no work was done to my car.

Nora Parker

06/11/2024 15:19:02

High quality work, customer satisfaction, and overall professional. Highly recommend for your automotive needs. Thank you.

Thomas Maurer

12/17/2024 11:06:54

Very good communication during repair process. Repairs done appear factory perfect. Customer service was friendly and replied to queries quickly.

Kevin Pfeifer

10/09/2024 04:10:21

Highly recommend. Marcus was very helpful and honest. Need more people like him in the mechanic/collision service industry.

Bao Tran

07/25/2024 15:02:54

Service was great, I was kept informed of the progress and my vehicle was repaired earlier than expected

Mary Aubert

09/16/2024 15:12:42

Happy with the work that was performed. Not happy about communication about delays. Work took much longer than promised.

Jenneke Visser

10/22/2024 18:42:10

Management and employees were very easy to work with and so far vehicle looks and works well it just took a month to complete

Cynthia Didier

08/05/2024 18:17:14

This was by far the absolute most horrible experience I have ever had with any auto repair shop in the 50 years of my life and 30 + years in business. The “so called” Owner by the Name of Doug was a mean and ungrateful. He rude and impatient. it was clear that he did not value my $10,000 repair. It took them over 10 weeks to complete my simple repair. And one week of waiting time was for them to receive a a simple battery. The service Lady named Amy blocked my calls and did not answer me often :/ until the very end when she finally and immediately answered my incoming call to finally announce it was complete. The owner is and has no consideration whatsoever. I would charge you to RUN AWAY from this location! They didn’t even fox my cracked window :/

In Awe With The Lights

01/23/2023 21:39:14

Doug & his team were great. The process was long due to parts & insurance, but Doug & his team did a great job. Our truck looks like it did before the accident. Doug made himself available when I needed him to help talk with the insurance company and enterprise several times. He kept me posted on the status & even refused to use a part that was sent to him because the quality of that part was unacceptable & would jeopardize the safety of the vehicle.

Amie Burnham

11/03/2022 18:48:12

I have a 2018 beetle. As most people know, beetles are currently no longer being made and parts can be scarce. I got some bumper damage to my late mother’s beetle. I was absolutely devastated that I could not find anywhere that would be willing to fix a VW beetle. A friend recommended complete collision, and my expectations have been exceeded. After getting an estimate, they scheduled my repair a week later compared to a 2-4 month wait from other places. Doug worked diligently to find the parts. I got my car back today and just wow! It looks awesome. I’m so glad that I get to continue driving my beetle!!! Thank you complete collision!!!

Macy Schmelz

10/19/2022 22:07:55

I spoke with Doug throughout my experience with the Complete Collision Center. He was very knowledgeable and eager to help me get my side mirror replaced. I was able to come in without an appointment one day for assessment and by the next week (after less than an hour after my appointment time), the mirror was fixed and as perfect as it was when I drove it away from the dealership. He's not a salesman, he's an actual human who wants to help you and your vehicle leave better off than it was brought in. I definitely recommend his and this company's services.

Megan Stark

05/26/2020 17:07:01

I was in a front end collision and the damage was significant. Doug and his team went to work immediately and did a wonderful job. They exemplified the highest standards of professionalism and customer service. Complete Collision will definitely be my first choice in the future.

daniel rosson

11/03/2021 00:36:53

After I was in my car accident my company chose Complete collision center to help evaluate the damage. Wow… Mr. Doug Reed runs about as smooth and friendly of an operation as one could run. Fast, candid and above all else honest with every step of the process. A++++ experience, I will not ever go anywhere else and I advise you to see for yourself!

Trey Goodwin

10/26/2022 19:47:52

Terrible experience with this “business.” Operates extremely suspiciously and does not put customer service first. Doug is extremely unprofessional and has a very short temper that is alarming. I tried to file and make a complaint with the BBB and realized they are not an accredited company. I do not recommend taking your vehicle here for anything.

Victoria Blake

01/31/2023 13:03:26

My vehicle was hit while parked. I endured pure trauma dealing with Progressive insurance to get my car fixed. The Baton Rouge office manager, Christine, was a complete gem!! She worked hard trying to negotiate prices with the progressive adjuster who was not budging on after market or salvage parts. In the end Complete Collision made sure my car was repaired with original parts and I appreciate them so much. I don't plan on anymore accidents but I HIGHLY recommend this location on Perkins Rd. Thank you Complete Collision! Christine you were awesome to work with!

Casey Duprè

02/21/2020 14:57:39

I called complete collision center to get a quote on some clear coat scratches on a new car. I had been quoted up to 400 dollars from other companies in the area. I sent pictures and a video of the damage to their app, which was very convenient, and within a few hours I had received a reply. They told me to contact another local company that could do the work for a lot cheaper. I was really impressed with their honesty, they saved me a lot of time and money. If I ever do wind up needing body or paint work I’ll definitely be coming back!

Dustin Hanna

07/15/2021 15:29:56

I live in New Orleans and my daughter, an LSU student, was involved in an car accident in Baton Rouge. A family friend in Baton Rouge who owns a car dealership recommended Doug and Complete Collision. My insurance company wanted to repair my car, but Doug warned me that the vehicle would not be safe with engine/frame issues. Doug could have made much more money by convincing the insurance company (and I) to fix the vehicle, but he put honesty and integrity before money! The car was not repaired. Thank you Doug! I appreciate your honesty!

David Carrone

10/22/2020 00:34:29

It’s long, but worth reading… Listen, I did the research and even discarded family/friend’s suggestions on body shops. I chose this place due to the reviews but I should have known better than to believe it could be that great. My vehicle was improperly fixed (from a different bodyshop) from a previous accident before I purchased it. After discovering that there was water leakage in the trunk along with an improper alignment- the dealership agreed to pay for all repairs to a bodyshop of my choice. It was clear from the beginning that this place has a very narrow minded atmosphere when the front desk lady didn’t know how to handle my situation. After speaking to the owner, I knew this was gonna be difficult because he reeked of arrogance and even cut me off during my explanation. After I missed my first appointment, I called back to reschedule only to find out the front desk lady once again had no idea about who I was nor how to deal with my situation. Once my vehicle was ready for pick up, I examined it and noticed that my interior fabric panel was unsealed and messed up. Once Doug, the owner, decided he was ready to get off the phone and attend to my concerns it got disturbing. He stepped out with me and aggressively started ripping apart my interior trunk to dismiss my concerns. He ended up breaking plastic pieces only to admit that the panel was poorly handled by his people and would have to stay messed up because he had no interest in replacing it. He stated, “i would not make a profit off of it”. He continued to accuse this entire fiasco on the dealership, he didn’t shut the hell up until I shot down every single diss he made at the dealership. After mentioning why only the leakage was fixed and not the entire trunk, he proceeded to say that he was “unaware” of those problems and expressed that he would refuse to fix it because the problems came from a poorly done job and not a collision. Cause that makes a difference? He stated, he knew “no one who would fix this type of issue”. Now I know this company, they are going to respond to this review and try to shift the blame on anyone besides themselves. Let me finish by saying, they are most definitely overpriced. They charged $500 in labor for $15 worth of items- no exaggeration. I do NOTA recommend, a dealership bodyshop is better and probably cheaper. This review is 100% honest, I am not being petty (1. The repairs are not coming out of my pocket anyway, 2. My vehicle is going to be repaired by the right people, 3. There is no reason to be petty). There is no exaggeration, I not once showed any form of disrespect to any of their staff including Doug. I gave this place the chance to fix their mistakes without being rude or exasperating, they said no so now I tell the story. Simple. So don’t bother responding to this review Complete Collision, I have given you the opportunity to speak your truth and make things right. Don’t make a front just because this is now public.

judit garcia

11/24/2021 22:54:47

Mr. Doug was the absolute best! He took in my vehicle at a time of need and was very precise and had everything handled in a timely manner! I am forever grateful for his recuse snd advise anyone in need to give him a call! They will not let you down!

Hilary Guidry

05/21/2021 15:48:52

The majority owner is extremely rude and unprofessional. I couldn’t express my concerns and be dealt with in a proper manner without being totally disrespected. They have very poor communication with their consumers. I did not appreciate the way I was handled. I am the consumer that had to pay you, which means my concerns should take precedence over your ego. My experience could have been extremely better than what I was given.

Bryant Hamilton

01/24/2023 21:06:50

My 2014 GMC sierra got sideswiped on interstate in Baton Rouge. This was my first time dealing with a collision center. Really everything to do with it. I got the runaround by the insurance company that the person who hit me had Geico. I ended up having to get a total of two estimates for the insurance companies. After talking with the owner Mr. Doug, And seeing his facility and left my vehicle with him. It took a slight bit longer than anticipated but I’m glad I use patience and kept it with them. My truck looks brand new. I’d recommend Complete Collision, hopefully I won’t have to go there again.

Austin Patureau

08/03/2020 07:18:42

From the moment I first called Complete Collision until the moment I picked up my vehicle, Christine was awesome! She and Doug were professional, and kept me throughout the process. They do topquality work, and They are top-quality people

Melanie jubb

07/01/2019 20:38:35

They do great work! Panel gaps are even and the paint match is perfect. They communicate well and are easy to work with. They washed the inside and the outside of my truck which was a nice bonus.

Alex Kearney

11/09/2021 22:45:25

Amazing people there. Even though I didn’t do a direct business transaction with them, they were extremely helpful. I had a tire blow out by their shop and the boss had one of his guys drive me up to the local goodyear to get a new tire and came back to pick me up and bring me back to my car. Extremely grateful for them.

John Bedo

01/14/2022 22:55:31

Excellent work. My car looked like new.

Renita Williams

10/14/2024 13:15:46

I chose this collision center based off of a friend’s recommendation. I now will recommend it to anyone! Doug was super helpful and definitely made the process pain-free on my end. They have the customer in mind which is something you don’t find much these days. Choose this collision center over any others!!!!!!!!

Kane Sandoval

10/29/2020 21:08:52

The plastic shield under my car was dragging the ground. Complete Collision Center off Perkins Rd. fixed it up in no time with no appointment. The employees were all great and very friendly! I highly recommend for all your auto needs!!

Brittany G

11/27/2019 16:22:22

Address:	9848 Perkins Rd Suite E, Baton Rouge, LA, United States
Phone:	+1 225-768-9898
Services:	Auto body shop
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 97 Reviews
ZIP Code:	70810
Open Hours:	8:00 AM - 5:00 PM

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

Complete Collision Center JunkYard in Baton Rouge (LA)

Working time & Location

Zip Codes

Other Baton Rouge Auto Salvage Yards

Junkyards and scrap yards in neighboring cities with Baton Rouge