Parts for lots of vehicles. Straight up great selection. Communicating what parts are needed is key try to make sure you know exactly what you're looking for and you can get your parts and a fair price. Ive got transmissions to taillight assembly. Always nice to save money when you can.
Straight forward no-nonsense staff. They come off as rude probably because they're tired and bored of the job. I found them knowledgeable and overwhelmed.
Basic pick a part site. Had some of what I needed at the time. Didn't have some of what I needed at the time. So I come back later to roll the dice. Fair pricing for most of it. Pass on what isn't a good deal. Buy what is.
Exactly what you expect from a pick a part. Scrapped junkers are on site. Most cars are crashed. Some weren't worth fixing for the previous owner. You bring tools and pull what you need. More people crash cars. Old cars leave. Fresh cars enter. Parts get picked off cars before they get crushed. Repeat.
Giving 1 star due to a very poor experience with an employee named Joe. I was attempting to drop off a junk vehicle and presented all necessary documentation, including accurate registration and my ID, confirming ownership. Joe was dismissive and very rude, refusing the vehicle without the title, despite the provided proof of ownership for a junk car. I felt I was treated with suspicion, as if attempting to drop off an illegal vehicle. I will not be doing business here again.
I bought a starter for $42 not realizing it was cracked didn’t notice until I got home & I tried to return it to get my money back the guy said there’s nothing I can do for you the guy said we dropped it but we didn’t drop it he even painted over the crack
Absolutely HORRIBLE people who work here. So rude and unprofessional! Got hung up on for simply asking if they had a part and the man didn’t want to get up out of his chair to look so he hung up on me! Take your money elsewhere to people who deserve it
Called 2 days beforehand to confirm they had an alternator. The guy said, " Yes, they do." Drove 45 min there to buy the alternator and the old Gump eating his lunch at 11 am says, "Nope, don't have that". What a joke this place is, I'd compare it to the 46th president's time in office
They male secretary is a peach. Lol not really. My vehicle is a domestic model 2003 and they haven't had anything I've called for in like 3 years. Or for my two 2002 vehicles. What do they have?
Family owned and operated! Best selection of vehicles in the QC and is very helpful. I highly recommend if you are looking for used auto parts, especially in this day and age. Hickory grove auto is always the better option.
I would give this place zero stars if possible. The man at the front desk always has an attitude and if you buy anything large there don't expect to get anything for a couple weeks. They will give out bs stories and excuses but never on time with anything. Avoid this place at all costs!
This "business" does not deserve any stars at all! Honestly this place shouldn't even be in business. I showed up to check to see if they had any good body parts for my vehicle and to see about prices. Was quoted higher than bridgeway but it was in the color that I needed so I was willing to pay that no problem. I leave to get my tools, come back, spend an hour and a half taking body panels off but need a car moved (because cars are so close you'd be lucky to even get in a car, as they sit entirely too close) so I can open the doors and be able to remove the panels completely. I go back up front to ask about getting said car moved. Was told to FIND either of two "workers" out in the yard MYSELF? Ok, whatever I suppose. I find one, tells me "I don't move them it's the other guy" FANTASTIC!! Where's the other guy then? "No idea, he could be on the other side of the yard" so I walk to find the other guy. Find him. And what does he say? "I don't move them it's the other guy"... wonderful... I go back to the front and say, hey I found both workers in the yard and each one said it's the other so can you get one to move a car. The guy chuckles and says "they're both tired I guess just try again"... at this point I'm dumbfounded at the absolute absurdity of the run around. So, never mind I'll just pay for the panel I was able to remove. Suddenly the price jumped up $40 more than what I was quoted. I asked why it was different then what I was quoted earlier and I was received with an unexpected and unnecessarily aggressive "I NEVER SAID THAT PRICE!" I was going to start arguing but clearly that would have been a waste of time. My whole heartedly recommendation is to avoid this "business" at all. Don't waste your time here, don't waste your breath here and don't spend your money where people treat you like you're the problem. Clearly they've NEVER bothered to learn some BASIC fundamentals on customer service and OH BOY does it SHOW!!!
Avoid this business at all costs!
- The staff is rude and disrespectful
- Prices are way over priced
- The cars are Jam-packed so tight I don't know how someone expects to actually work on a car
If you value your TIME and MONEY go to Bridgeway Auto instead! At Bridgeway Auto the staff is very friendly, knowledgeable, and willing to go above and beyond for the customer! I've shopped there got several years and had nothing short of amazing experiences.
Avoid this dump they call a "business" and don't even waste a breath about even thinking to drive to this place. You'll thank me later!
Bought two sets of mirrors that ended up not fitting. Called them up and they said they would accept a return if I had a receipt. (with a friend to vouch) I was never given a receipt and I was followed up with a stern “Wrong.” and they hung up the phone.
The workers in the yard were awesome couldnt ask for better help. Guy working the front desk was a d-bag wouldn't give me my part after I paid for it yelled at me for pulling a fuel pump that was pulled by his own workers and told me to go get the guy because he wouldn't answer his radio. Accuse me but I don't work here thank you you go get him. then I was like actually give me my money back I don't want it because of your rudeness behavior. Then he wouldn't give the money back till the line got super backed up. After he finally gave my money back I spilt it with the worker that was nice enough help me out in the yard and I was ne er to return F that guy at the front desk.
The guys who run it must be mad at life. Never been talked to so rudely and over charged for a used part ever. And the last time I went there they didn’t have what I needed so I walked out the open gate and the guy comes out screaming at me that I was stealing something and clearly wasn’t. Had to lift up my shirt to prove I didn’t. I’d rather go to any other place to get my parts than these ppl.
This is a junkyard that you have to sign in with your name and date at the counter on the left. Otherwise, they'll tell you to. It's a "pick your own part" kind of junkyard. It does get muddy after a good rain. Besides that, like all junkyards, watch your step. You're personally liable to some extent, for yourself. The guy up at the front with the white goatee can be a bit brash sometimes, depending on his mood for the day. But all in all a good 'ol boy. I've always found good deals there. And the front counter dude has in the past taken offers I've asked him about. They have a decent used tire section that is kept in order. And you can look through the tires inside and out before you purchase. They don't mind if you have to work on your vehicle in the parking lot.
Overpriced, no customer service, rude, irritable staff, lazy when it comes to work and impatient when it comes to customers.
Would have given this place no stars if I could. I have come here twice now to find a part for my truck, and both times was met by the owner with incredible rude manners, impatience, and no customer service skills whatsoever. When we tried to purchase a small part, he sat in front of us, ignoring us as he ate his lunch.
Furthermore, as I waited in line, one of the employees was loudly disrespecting a customer, calling him incompetent, and remarking on how the customer didn't know how to even change a tire, making the customer visibly upset, and causing him to leave. They proceeded to laugh and eat in front of the rest of the customers.
Bought two 4×4 (25W) front door speakers out of a Ford Explorer, which are a "dime a dozen", pulled them myself, and they cost me $16. Seemed a little high for salvaged, low grade speakers, to me, when I won't even know if they work, until I install them.
The guy at the counter was not pleasant in any way, and he acted like he'd rather be anywhere than there.
I'll definitely return, as it's a way to save a lot of money, but I wasn't impressed.
Prices pretty high for a u-pull-it place, but i found a part i needed. I hardly expect the lobby to be clean, or polite staff at a place like this, but downright rude and dismissive people really should not be dealing with new or existing customers. Probably won't be back on account of the desk staff.
The guy at the counter (blond hair old guy) is rude, but they let you pull parts and are OK with the prices. He is surrounded by many stupid customers (you know the dirt bag type) so I can understand how he can get rude but I do have to agree he's a jerk for the most part. I buy most used parts on Ebay, why would I drive 45min, pull the part and pay the same price if it was delivered to my doorstep?
They had the part I needed and pulled it quickly for me. I had my son (4) with me that day and kept getting the evil eye because he wanted to touch the old metal toy cars out on display. I worked hard to keep him away from the cars so would have appreciated being treated like a customer instead of like a nuisance.
Place is a joke. I prepaid a week early and bought a transmission and had my mechanic scheduled to do work on a certain day. These clowns sold it to somebody else. Then gave me the run around for 8 days. In those 8 days I had to rent a rent a car to go out of town and spent $80.00 extra dollars. Well after bitching about it for several days they finally figured oh hey let's just pull one off another truck we have. Duh!
I asked the owner to reimburse me for the car rentals I had to endure. The decision was a in store credit. I thought it was better than nothing. Unbelievable I go there today about 45 days after this all happened and these non professional people and I mean the guy name Pat says oh in store credit is only good for 30 days. I'm never going there or highly recommend to buy new before dealing with clowns
Been going here for years. It's not a bar it's a junk yard / Business. Never been treated bad. Guy ask what I needed and sends me looking in an area. Sometimes I find it sometimes I don't. Price is always way better then new. Example weather strip for ford escape 2008. $86 new. $5 there. Same with just about everything. going there right now. OK after reading all the post, I will ad. This place is busy. and it is a good place if you are willing to do the work,
Good selection, prices are reasonable. Some of the employees might seem bearish, but not rude and will answer questions when asked correctly - they are short and to the point. Other employees are very helpful and nice. No one is mean. I will continue to shop there
It's a junkyard- save your money and go here!
I saved a ton of money over the last couple years by dropping by this place. They have a huge lot, and unless you drive an oddball car, there should be one like yours in the yard. They have the yard organized to make finding your make and model pretty simple.
Some of these reviews whine about the owner. I don't see their issue with him- he's been nothing but helpful and fair on every dealing I've had with him. He will usually give you some tips about the car you're working on to avoid trouble in the future. I could see him giving you attitude if you walk in there like you're too good for junkyard parts; but if you wanna do that, go down the street and pay 10-50 times the price for a new part!
They have a good return policy, and fair prices. Often, the prices are far less than what you'll find on ebay for the same part in another yard! Definitely a great deal, and good service. I've never had a problem with anything I bought from here.
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