This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the latest reviews, Rich Metals Co in Davenport, IA earns a mixed 63/100. Customers praise pricing on scrap and project steel and say help on-site is easy to find, with a workable, no‑frills yard and a decent selection for DIY pieces. However, complaints recur about long waits, rigid near‑closing policies, rude phone/office interactions, and confusion over weighing/grades; one review also notes odor from burning. Overall: strong value and a capable mechanic vs. inconsistent customer service, queue times, and hit‑or‑miss ease of finding parts.
The worst customer service I have ever dealt with no one knows what's going on I waited 20min to fund out their wasn't gonna be someone available for another 20 min but I ended up waiting for 45min while workers past me I don't recommend anyone going their go to Alters metal way more efficient and they know what they are doing
Showed up at 3:15 to be turned away because they close at 3:30 office worker was a SUPER C*** I would not recommend this place to anybody I had two items could have been done by 3:20
It's a scrap yard, so don't look for pretty. But if you're looking for a piece of steel to do a project, not many places better. I picked up a piece of 11ga x 32 x 92 mild steel for 48 bucks. It would cost over 120 dollars retail. I know because I plugged in the numbers on a metal business online and that didn't include taxes or shipping.
Easy to find someone to help me with what I needed. The ladies in the office are very nice and easy to talk to. Will enjoy doing business with all of them in the future.
AWFUL!!! The girl I spoke to was beyond rude when I was asking a few questions to get rid of my vehicle. She kept cutting me off as I was asking questions and she only gave me attitude. Beyond rude, horrible customer service.
I went at 4 so 30 minutes to closing. They wouldn't weigh my metal in front of me and i was given 70 cents forr sheet iron when i was already knew it was steel
This is a great place to bring scrap metal. I’ve always gotten good prices compared to other places. Plus, they’re nice to my boys when they’re with me. If you want someone to be nice to you on the phone, call your mom.
If I could give it a zero star I would. Lady that answered the phone was VERY rude. Go somewhere else.
I also don't see how 5 stars + 5 stars + 1 star, is an average of 5 stars in the reviews.
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