What clients say about FinishLine Auto Works in Grimes (IA)
Great people, great atmosphere, had to have a piece taken out on a backing plate that was rusted they had it done it just a few minutes. Y'all have gotten a forever customer
Literally threw keys at a woman and told her to "take it somewhere else!" ...she just asked when they would get an estimate after their vehicle had been there a week. I sure don't want to put myself in that situation to be so disrespected. We'll go back to Shade Tree. They do great work and are super respectful and kind.
I have lived in Grimes for 25 years and these are the only people I will take my vehicles to when I need an honest assessment of what needs to be done. Even with my vehicles on warranty through the dealer, I get my second, honest opinion from Finish Line. I recently had an oil change and I tried to fill out a survey request that Carfax would feature, but the idiots behind Carfax IT did not accept my gmail address. This is the only place to take your vehicles. Consistent and accommodating.
This was the only auto shop out of 7 in Grimes that had extra spare tires when I had an emergency. I lucked out and was able to get two new tires instead within 1 hour of showing up. They were fast and professional - highly recommend!
Really appreciated their honesty in the brakes evaluation. My daughter brought her car into a brake shop to do an oil change and requested to have the brakes checked. They told her she needs $1,050.00 brakes replacement. Brought it to FinishLine and they honestly told me that they can't find anything wrong that needs fixing. No charge! That's how you gain customers! Thanks!
With teens at home we now have a fleet of 3 cars and have used these guys exclusively over the years. I appreciate they never try to upsell me on stuff, are honest, and always give me a fair price. It's to the point I don't even ask the cost before getting work done as I know the outcome will be fair.
KENDALL AND HIS CREW ARE THE BEST.
Car won't start.. I panic ... one call and Kendall gives me a tow company to call and assures they will take a quick look at it when it comes in ..... 1 hr later ....even as busy as they always are... I pull out with a new battery . Can't say enough about his kindness !
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