What clients say about ADESA Des Moines in Grimes (IA)
My experience with Adesa Des Moines has been consistently disappointing due to serious issues in leadership, communication, and workplace culture. It’s no surprise that dealers are choosing to take their business elsewhere — the environment behind the scenes is chaotic, mismanaged, and lacking in accountability.
Stumm and Brian seem far more focused on internal drama than running a functional, dealer-friendly operation. The safety manager, in particular, creates unnecessary tension with an aggressive, unprofessional approach that hurts morale instead of helping safety. And Gary constantly clashes with the lot crew, creating ongoing friction and frustration rather than promoting any sense of teamwork.
What’s even worse is that excellent employees — the ones who actually keep the place running — end up pushed out, while the individuals causing problems remain protected. Hearing that one of the most dependable, hardworking people was let go says everything about the priorities here.
Adesa Des Moines has the potential to be a great operation, but until leadership issues are addressed and the toxic behavior at the top is dealt with, the problems will only continue and more business will be lost.
Made an appointment to come pick up my car over the phone on Monday to come on Wednesday. I told them I lived 2 hours away and drove all the way there on Wednesday to find out they were CLOSED through a written note on the door. There wasn't anything online about them being closed nor did their phone lines say so. Now I have to move my whole life around again to come get it.
I really won't give the a 1 star.. this is the worst business ever.. my vehicle is there.. I've paid in full.. nobody answering... I've been calling from 8:30 up to 12 after STILL NO ANSWER but I bet they quick to answer when they get your vehicle... I guess they don't think people coming for their rides because they wanna hurry and auction it out.. I don't think it works that way... I honestly tried to give 0 stars IT JUST WOULDN'T let me THAT'S JUST HOW BAD THIS COMPANY IS... LAAAAAAAAAAAAAWD
I am an Ames-local hotshot car hauler, I've taken multiple loads from this business and delivered to the buyer, I have also transported a few vehicles To this business for auction. The staff is very friendly, they are always helpful when I have questions. They even help me locate the vehicle for transport. Please FB "The Hauling Horseman" if you are in need of quick, reliable transportation of a vehicle from this business.
Thanks for everything you do Mary Ann. Your patience is much appreciated week after week. Adesa Des Moines is the best auction to work with on the purchasing and sales side.
I've been transporting cars for Adessa for years but i never seen a location to don't allow transporters to stay overnight if you are not a member wich is costing 200 or more a month. Carhaulers who keeps your business moving. Shame on this location!
Staff is friendly and very helpful, facilities are clean, check in and check out process is smooth and lot staff is helpful if a unit has a flat or dead battery.
Only open 2 and a half days week to pick up your vehicle after it’s been completely paid off. Not to mention nowhere on their website mentions this, and no one told us we had to have an appointment when we’ve already went twice.
⭐⭐⭐⭐⭐I have only dropped off vehicles here for a car lot my husband and I detail for, but every time I have, the guys checking in the vehicle's are extremely friendly and helpful. Always a pleasant visit. ⭐⭐⭐⭐⭐
Fun job all around I bet... Some shady employees drivers r friendly check in guys are awesome met a few detail crew few nice guys the tall blonde guy I think he said he was the boss, he kinda rude and has a attitude reminds me of a guy being either drunk on the job or high on drugs.. I'm glad I only buy cars here...
Website
