WeatherTech Factory Store in
Bolingbrook (IL)

I've used WeatherTech floor liners in several vehicles, all with no issues. Most recently I ordered a set for a 2023 Yukon XL for my son - these were fine but the "wrong color" - not sure who's at fault here (me or him), however customer service at WeatherTech was excellent in assisting us in exchanging this set for another color and a timely fashion and were happy to assist (Dave). Thanks for the great product and wonderful customer service.

Ordered online, received order, then received the same order again the next day. If the order was duplicated by me why wouldn’t both orders deliver the same day. They definitely charged the same day. Now we have to figure out a time frame to follow a return policy that I shouldn’t be having to deal with. Just pict up the extra set of mats or have them picked up. The mats are great by the way! The customer service is however tepid. Would not recommend.

Factory Store service was great. Knew what we wanted already, front desk sent us to Bruce who was very quick and helpful and transparent. Was offered complimentary drinks while we waited. Waited for maybe 10-15 minutes for one of the parts to come from the other site and then Justin was top notch with customer service and the installing the wind deflectors. Very pleased!

The WeatherTech Factory Store was a great in-person option for purchasing protective gear for your vehicle. You simply tell the store associates your vehicle and what you're looking for, and the warehouse team brings your items to the pickup window. Its a quick and easy process.

Excellent experience! We walked right in with no lines whatsoever and were assisted within minutes. We were able to see and feel both the regular and HD mats, and decided to go with the HD. We went to the Coffee bar, then sat down and our order was ready at the pickup window before we even drank the coffee. We installed the mats right there in the parking lot, and they fit perfectly...very happy!

Excellent products. Excellent service. Highly recommend for your new vehicle for extra protection. Check out all they have to offer, especially if you're a pet owner

Went to get a sunshade for my vehicle. It's currently wintertime here in Chicago, but I like to prepare early. Anyway, I decided to pickup my order and WT did a great job of notifying me when my order was ready. The pickup couldn't been easier. Once onsite they provide clear directions of where to go and how to get your order. Easy, peasy! Great job Weather Tech!

Fun fact, these floor mats will hold more than a gallon of chocolate milk. Will buy these for everyone of my future cars. They're like bowls for your floors. Saved my car floors from rotten milk. Turned what would be a horrible clean up, into a quick dump and rinse.

I love WeatherTech! Their products are excellent quality, and they truly stand behind their lifetime warranty. The customer service is fantastic. Everyone at the factory store in Bolingbrook is kind and friendly. I was assisted by Angelica R. today, and she was extremely helpful. Thanks to everyone at WeatherTech!

It was a busy day, but they got to me quickly. Everyone needed was in stock. Complimentary drinks are a nice touch - almost made the 1-hour drive each way worth it… ha. I decided to stop by the location instead of ordering online to feel the material and see how the product looked in person. I went with the HP level and am happy. Pricey, but likely worth it. Buy once, cry once

Walked in was greeted. Grabbed a number. Went over to the cafe to get our drinks & snacks. Before we started to sip our drinks our number was called. We were getting mats for our son’s “new to him” car. Paid & then walked around for a couple minutes before they said they had them ready at the pickup window. So simple, no pressure from a sales person. There were people available for any questions. Plenty of free parking.

Bought about 400 dollars of weathertech gear for my 2026 Chrysler Pacifica. I have purchased multiple sets of their products for both personal and company vehicles. Not too many complaints with the exception of the last set I purchased for a 2020 Dodge Grand Caravan I'm also currently using for work. The reason I purchased these expensive floor liners was for carpet protection and due to regularly muddy boots filled with stones, gravel etc. You pay premium prices for these based on lifetime warranty. Now these had a hole in them a year ago, less than four years in. First set I've had that failed. Their response normal wear and tear. My response, will I'll be rethinking my next purchase with weathertech for that kind of money. But also, my recent experience. No email/text that my product was ready for pickup 8 days after my order. I live in Bolingbrook, so finally went to their store, guess what, could gotten them days earlier I'm assuming. Funny thing, my new ride got here faster on the back of a truck from Rochester, Minn. Maybe if Dave M. focused more on backing his expensive products instead of his mansions they would replace your floormats and keep you coming back.

The service at this facility is top notch. I needed to do a return and as soon as I walked in the door, they had someone to greet me, give me a number to be served, and held my items while I was free to walk around and wait for my turn. They also have a free drink counter which is nice. When people ask you to think of a company that offers great customer service- WeatherTech is one of the first that comes to mind.

So welcoming and efficient. Complimentary coffee a day chairs. Clear showroom where products can be viewed in person. Knowledgeable staff at checkout. Short wait for product from stock. Love the setup.

2023 HONDA ACCORD HYBRID SPORT I Bought some floor mats, back seat pet protector and some other weather tech items, and the mats are great but the back seat protector is straight up garbage nothing about it is right. Where to begin.... at the top The Velcro that attaches to the Child seat Anchor is no even close to being long enough. The Accord has rounded seats, so the Straps dont even stay on the seats. so there is nothing to keep the top secure so is slides down. Next.... The Velcro Where you Pull the seat belt anchors out does not line up at all so i cant even buckle up my kid in the back seat so Bonus points for weather tech careing about children. there is no way to get access to the center seat belt but since you cant buckle it anyway you have 3 possible people in the back riding around illigally in my state. Next.... The Seat cover is not long enough so i have seat visible on bother sides in the back or if i move it to 1 side i have a lot visible so its awesome if you have pets with dirty paws.... especially when your vehicle is brand new with less than 9k miles like mine. The cover is also not tall enough so if i try to pull it up to protect the top of the seat the bottom is visible and if i pull it down to protect the bottom the top is not protected. and if i move it anywhere then the velcro for the seat buckles does not line up, not that it would matter since the dont line up anyways.. To top it off i contacted Weather tech in hope that maybe they could fix it and the lady told me that weather tech product does not guarentee a 100% fit so it may need some adjusting which id be perfectly fine with if anything i did made a differance But everything about the seat protector is 100% wrong for the 2023 Honda Hybrid Accord and needs to be re designed. And the fact that the customer service basically Gave me a Middle finger over email and did not put a speck of effort to try and fix the situation shows alot about weather techs core values. DONT BUY WEATHER TECH BACK SEAT PET PROTECTOR!!!!! Angry 2023 Hybrid Honda Accord Owner

It was my first time going to a WeatherTech store and I was very impressed. After walking in, there were many reps available to help me buy all-weather mats but what was impressive, is their waiting area. They have a cafe with tables and chairs with baristas behind the counter offering complementary coffee, pastries, etc and I thought it was really great customer service! It took about 15-20 minutes to get my mats brought up from the warehouse and I was good to go. I also learned they have curbside pickup at this location if you want to order ahead. Overall this was a great experience!

I've bought weather tech mats for the last ten or fifteen years, and they've always been perfect... I lost one left it on top of my toolbox.At the car wash, I called them up.Wanting to buy another set, and they said, no problem.We will complimentary you a brand new set for no charge.I was astounded, I could not believe the courtesy.The integrity and the way they treated me god bless weather tech.I will always patronize their business.I own Loco Concrete and tulsa, oklahoma, and I will continue to always buy from weather tech. Those people are so polite so courteous and so efficient.They rock👊🏻👊🏻👊🏻👊🏻👊🏻

Very polite and professional staff. Very quick service. Had a short wait for the items we purchased (they had to retrieve them from a nearby building). There is a small Cafe waiting area with complementary beverages while you wait for your purchase. The whole experience was very efficient and well organized. Please note: if you have never been here before, this area has numerous weathertech buildings. Make sure to enter the address for the factory store in your GPS or you may end up at a random warehouse instead. Once you get to the factory store everything is very clearly marked. If you are seeing a building with weathertech written on the side but no clear customer entrance you're probably not at the store.

I stopped in while traveling for work to get my wife a set of the HD floor mats for her new car. Everyone was super helpful. The process was so easy. Fun to browse all of their stuff.

Justin installed our floor liners and bed covers. He was very friendly and professional. Give the man a raise!!! Love the 3 year warranty. Service was much faster than anticipated! It was odd that our order was refunded after 4 days because we had only 3 days to pick it up. It is crazy they have a whole cafe inside!

Great car mats and I didn't know when you purchase at their store you get free coffee or other beverages too - and it is really good coffee from their in house barista! Worth the trip for the product and custom experience!

So let me get this straight. I ordered mats for a minivan. When I installed them, the second row cannot be moved or the third row mats are crunched. Your customer service says “Just don’t push your seats back.” And you are ok with this? On top of that, I have to pay to return them AND my refund will NOT include the original shipping? This is ridiculous. I will be reporting you to the BBB. Horrible business. Will never use again

First time visiting and I will definitely be back. Everyone was so friendly and nice. I had a hood protector installed (9/11/2025) on my 2025 Nissan Rogue - Rock Creek edition and I believe the installer was "David" - sorry if I'm wrong. But he did a fantastic job and answered all my questions and didn't rush me at all. It looks great, especially the way it flows with the grill. Thanks WeatherTech - I'll be seeing you again soon.

Walking into this auto parts store felt like stepping into Gucci or Louis Vuitton - except with car floor mats. The staff stared at me like I was about to steal something, which was almost funny considering I just came to browse. Prices? Sky-high. To be fair, the parts are excellent quality... but so is the attitude. A "luxury store," for better or worse.

If I could give zero stars I would. My cargo mat for the new Ford Explorer does not fit — at least a half inch short in the cargo area when the seats are down and it does not stick to the back seats well (leaving bulging gaps) when the seats are in the upright position. After paying $200 and then seeing the $70 product from Amazon on my friend’s vehicle, I feel scammed and angry. UPDATE: I emailed the sales e-mail address and did not receive a prompt response. In fact, I receive NO response. So much for laser fit mates or even an attempt at customer service. Weathertech is a complete joke. Stay away.

I’ve ordered WeatherTech mats for almost all of my vehicles. Every year, the quality gets better and better. This time I bought a used 2015 Nissan Armada Platinum. I ordered the entire set drivers side, passengers side, second row, third row and cargo. I’m very pleased with my purchase. The only thing that I could add is WeatherTech, please try to package these things flat, especially in the winter time when we don’t have the sun to flatten them out for us. I did have to lay everything out in my room flat on the floor adding weight to the creased areas, to make sure that the creases came out from the -5° weather when they were folded and shipped in a box too small. Never had that problem in the summer. But otherwise, the next morning everything went in smoothly. No cutting necessary on my vehicle. Thank you WeatherTech! Well done.

They have their customer service and process down. Had a great experience. The complimentary coffee was delicious and nice to enjoy while you wait for your order. Love the new liners for our car. We recently returned to the store for a pet ramp and boot mat and had the same great experience. Also loved to see their product expansion. Everyone was so friendly.