Reliable towing and recovery llc in
East St. Louis (IL)

This place is terrible! My son had his first blowout tonight and he left him on the side of the road in the dark. From the beginning my son asked him what he needed to do and he said nothing…and pulled off. Communication trash and attitude is trash!

The drive was nice until he mentioned a bad review bad a family member left about the tow truck driver smelling of Marijuana in Dec. That was not professional

They will lie and keep your items. They tell you the wrong place, time, procedure then say they don't have records of any phone call. They'll threaten you with trespassing if you do manage to get an appointment and the person shows up. Everything about them is as unreliable as can be.

I 100% reccomend this company!! I live in pacific mo, they came all the way from Illinois to tow my car. They showed up in a timely manner and took good care of my car. They also were very nice and professional. If I could give more stars I would!!!

Dispatched to fix my tire and made up every reason not to fix it. The man was attempting but the lady was not willing to do what was necessary to complete the job. Very unreliable.

Even though we had to wait awhile it was an AWESOME experience. The driver did an amazing job for us. I would highly recommend him. Sincerely The Sanchez Family

Reliable towing arrived early, service was quick, courteous and easy, Levert was awesome, deftly loaded my car, kept me informed, was polite and courteous, knew what he was doing a 10 out of 10 for Levert and Republic

Literally the worst towing company I have ever used. We got a flat tire on the highway and waited for over 2 hours. Eventually, we called and no one picked up. Do yourself a favor and call someone else.

“Unreliable” Towing, is more like it. This company failed their service commitment by leaving me stranded for a significant amount of time. Their behavior was highly unprofessional, as they seemed disinterested in fulfilling their assigned duties. Additionally, when I called them, they answered with a mere "towing" without any professional courtesy. Furthermore, they provided misleading information regarding the situation, all while I could hear the distressing sound of a crying child in the background.

Tow company left me waiting for over three hours. When I finally called they said the driver had already been there and another tow company had come, which was not true. When I called progressive who provided the referral they said the tow company had cancelled the call. Idiots with no concern for safety.

Reliable towing was dispatched for my car that wouldn't start from my insurance. Levert showed up and was AWESOME he not only knew what to do but fixed the issue to gwt me going and followed me out of his way to safety. Highly recommend

Literally THE WORST service I’ve ever had. Reliable definitely should NOT be in their name what do ever. I promise this review is no exaggeration. Had a flat tire, they got assigned to me from my coverage company. Initial estimated arrival time was 58-180 minutes. After that time passed and no one showed up I called them only for no one to answer, three times. I called my coverage company back and they answer for them, and say 25 more minutes. 45 minutes later STILL NO ONE ! I call and finally got through to someone who’s background did not sound professional at all. He told me he would call me right back with details. I wait 20 more minutes and finally called my coverage company again when I didn’t hear from them. Finally, someone else came to change it in the pouring down rain. THIS PLACE WAS LITERALLY 8 MINUTES FROM WHERE I WAS LOCATED ON THE SIDE OF THE ROAD. It’s a shame that this is how they operate. Could have canceled as soon as they knew they would not be showing up. I waited about 3 hours total.

My truck started running hot on the way to the doctor. I needed a tow. My insurance connected with Reliable Towing and they gave me ETA of 90 min, they arrive much sooner and was very professional.

I’m laughing at the name of the company. Reliable shouldn’t even be in the title. They show up when they feel good and ready. They give you a time frame & will not show up in that time frame. And if they are late they won’t update you either. You just have to sit there & wait. So if you call them for towing, go ahead and board a flight to Florida and back, and they still won’t be there. Should be called “mess around & find out towing”, because you will surely “mess around & find out”, especially after waiting 12 light years for service. Don’t say nobody ever told you nothing 😂

In the middle of the night, my 70 year old mom tells me she's stuck in a ditch. Connected with Reliable towing through our insurance and they arrived to the rescue within 20 min. Driver called to get full location and also stayed with me on the phone until he saw her. Extremely satisfied....Thanks Reliable

Not only did we wait for hours in 30° weather for them to tow us but we used roadside assistance and paid $70 only to be told when they showed up 3 hours later that it would be over $40 more. I wouldn’t consider that very reliable at all.

Reliable came recommended by American Family. Reliable was used after my daughter wrecked her car. Instead of towing the car to the recommended collision center, Reliable towed her car to their lot. That way they can charge American Family (and eventually myself) to store her car. I would not use Reliable towing ever again.

This is an example of why certain businesses fail when lead by certain people. I have been waiting 3 hours for a tow truck and the guy on the other end of the phone tried to tell me that because where I was being taken changed it changed what time they would make it to me. First off I am missing work. I am not ignorant my destination didn't change so the driving time shouldn't have either. Poorest service I have still not yet received. If my tire wasn't so busted I would drive myself to the repair shop.

Don't use these guys.. My insurance company elected to use them for my towing service, and not only did they extend extremely beyond their eta, when I reached out they said they would call me back and never did. The second time my insurance attempted to reach them, they would not answer. I would get sent to a voicemail box that has not been set up yet. Here I am 2 hours after my original eta, waiting on another tow company to come get my car.. Whoever is running this business needs to get their acts together. Very unprofessional on the phone, and unreliable. Cheers

The person driving showed up to my car smelling of marijuana. Communication was an absolute struggle. He kept fumbling over his words and smirking when I asked for clarification. Completely unprofessional. It was an awful experience. Now, days later, they have not yet delivered my vehicle to the auto body shop. I’m car-less and cannot get ahold of the company (straight to voicemail that has not yet been set up) despite being open “24 Hours” I would not recommend at all

I received a flat tire on my vehicle and due to the increased size of my tires, my spare is too small. As a result I needed a tow. I notified my insurance and was informed that Reliable Towing would be providing me service. I called the service provider and he contacted me back via text. He provided me with an ETA of 102 minutes, although a little disappointed due to the service provider location proximity to me was really close (less than 15 minutes), I thanked him for the information. After waiting over 140 minutes I contacted provider via message, no response. I called both the office number and the number he texted me from, no response. I find Reliable Towing to be very unprofessional and unreliable. Due to Reliable Towing no show, my service was reassigned and now I have a new ETA of over 100 minutes. I’m very disappointed as I reside over 2 hours away and now have to wait even longer because Reliable Towing was unprofessional and did not inform me they were not coming. I will not recommend Reliable Towing to anyone. I am using my fiancée phone to complete review due to my phone stating error upon completion of review.

I received a flat tire on my vehicle and was not able to change out as my spare is entirely smaller than the current tires on my vehicle. I notified my insurance company and was informed that Reliable Towing would be providing service to my vehicle. I called the service provider and he responded via text. He informed me of the ETA of 102 minutes, although a little disappointed with the wait time due to the service provider proximity to my location, I thanked him for providing me the information. After waiting approximately 140 minutes I reached back out to the provider via text, no response. I called both the office number and the number I received the text from, but again no response. I find this to be very unprofessional and unreliable. I am two hours away from home waiting on a service provider they never came or responded. As a result, my service had to be reassigned and now I have to wait for a new ETA of over 100 minutes. Reliable Towing and Recovery LLC is a big disappointment.

Guy got there super fast. Got my battery charged and when the car still wouldn’t start he towed me to the shop. Super nice and friendly employee. 10/10 will use this next time I need a tow.

They where absolutely amazing. They got here quicker than I expected. An best of all they come out on Sundays. Very friendly an very good workers an price was very reasonable. Thanks Guys For Your Help.

BEWARE: Scheduled a towing to get my car pulled out of the mud and this company told me they would be here in 90 minutes. 2.5 hours later they were still nowhere to be found. They would not answer any calls or texts after that and never showed up. Left me stranded for THREE hours dealing with this company. Do NOT use their services

Very happy with the service provided. Showed up quick and the equipment was super clean and the driver Levert was very professional about handling my vehicle and getting it where it needed to be in a timely manner. Awesome service. Needed a tow. He listened to what was going on and found a better solution. I recommend them and should I need them again, I will make sure my insurance company utilizes them. I would recommend Reliable Towing Thank you!

This company was authorized to pick up a Subaru Outback and take it to a dealer for a mechanical defect. The driver was instructed where to find it on the parking lot in St Louis and was given a license plate number for verification. When he arrived in daylight he loaded my car instead and took it to the dealer. My car is a Subaru Legacy and any rollback driver should be able to tell the difference in daylight. When I realized my car was missing I notified parking lot management which notified the police. The police used security cameras to locate my car leaving on this company’s rollback. After 10 hours of investigation I found my car. I noticed immediately there was damage to the passenger side of my car. Also the drivers door window frame has been bent because of an attempted entry. The rollback driver refuses to admit to any of the damage. Be very cautious of this company, document everything before and after.