He told my car to the wrong place than my insurance told the person to tow my car and I'm very upset and very unhappy that I can't get a hold of anyone to get this solved
Braxton came after hours and not only helped us out big time but also made us laugh and feel better about the situation overall. We are grateful for his fast and expert service of over 30 years. Thank you for all you do!
He was super helpful and friendly. Definitely not a service you want to have to have done...but when you do use tactical towing! Thank you so much for all your help!
They were fast and very helpful. Braxton was able to troubleshoot the issue instantly and get me moving to the repair shop. His tow truck stories were worth the price alone! Mechanical advice was just the icing on the cake!
Rude!!!! Called Friday evening 9/19 about 7pm to help someone that I knew in need of a tow. Asked for a quote. They were very short, sounded irritated and then he hung up. Would NEVER patronize this business
I called about a car I was looking to junk told him I was interested in getting a few quotes from other companies also he said ok called me back telling me he would be my best offer and among other things I told him about a previous offer I had , he got mad and hung up on me LOL I know who to tell my people NOT to go to.
WOW! They couldn’t get to me quickly so they reached out to another tow company and stayed on the line with me until she could get what the other company would charge “to make sure I wasn’t getting ripped off! What a breath of fresh air!! Will definitely call them if I need a tow in the future!!
Very easy, and quick call. The gentleman on the phone was very professional (including double checking that the license plate matched the vehicle i described, thank you). The service was quick. The driver did exactly what the gentleman i spoke with said he would. This included taking clear pics of the vehicle being dropped off, and the person receiving the keys. I also promptly received the email of my invoice for service. I know the towing industry is tough. I feel like I paid the right amount for the level of service I received.
The service(5 stars)was fast and efficient, however it was an expensive charge for 10 minutes of service. I spent $150.00 for a jump. I will never recommend or use this service again.
I was not given a fee for services, so this was a surprise.
Tactical came from Belleville IL to Ellisville MO to take my pickup truck back to Belleville to the dealer. The price was reasonable for the travel, service was friendly and professional, pictures were taken from all angles before loading, and the communication was excellent from a tracking app to a text and pic letting me know my truck had been delivered safely. Would 100% recommend their services and will definitely use them again if I find myself needing a tow to IL.
10/10 will use again if needed and will recommend. The whole process took 32 minutes and Braxton was able to break the lugs/change the tire the other company could not.
Front tire cut on I-55 bridge from St.Louis into Illinois. Had to take Hwy 3 into one of the top crime zones of the country. The tow driver knew the area and exactly where I was sitting. He recovered me and my car in 15 minutes. Took great care with loading my Tesla and dropping it safely in O’Fallon, IL. A knowledgeable and friendly tow truck driver. Not sure $420 was fair or market rate for 8:30pm on Friday and towing 16 miles. I realize loading and unloading labor is a more static fee. I’d call them again in the same situation but I’m going to look into AAA.
I was told up front what the fee was going to be. True. On a Friday night. I’m questioning the fact the you charged that much. The driver was awesome and only took 10-15 minutes to get there and then drove 16 miles to drop the car. I’m just not accepting the you charge a fair rate. That’s something we probably will not agree.
I cannot say enough good things. Brian and Braxton are who I spoke/dealt with. Needing your car towed is already a stressful situation but these gentlemen really took care of me. Great quick service, fair prices, amazing customer service and just overall fantastic fellas.
Quick and very friendly service. I don’t know why you would need a tow and think you aren’t going to spend 150$+ but i did not even spend that. VERY reasonably priced. Will definitely keep in mind if i ever need a tow again. hopefully i do not :-)
Was traveling down 255s last night when I hit a pothole the size of Manhattan, completely destroyed the tire (hopefully not the rim and control arm will find out later today) We we're between Cahokia and Belleville so I pulled off onto Rte 15 and stopped at the flying J. I lucked out and found Tactical on Google and called them up. Braxton was there in 20 minutes and took great care of my car (MB S560) had it loaded up in secured in a few minutes and had it to Dobbs in Shiloh in just a few minutes later. I get home and I have an email containing pictures of my car at the flying J and then at Dobbs (this was a nice touch) I hope I never have the need for a tow truck again but if I do I will call Tactical 1st. Just professional, clean, courteous. As far as the bill, I work as a repossession and recovery rep for a local credit union and know first hand flatbed service is not cheap, so what I paid I felt was extremely fair. Great Job guys!
Unfortunately, I had my Honda Odyssey drop dead on me whilst driving on I-64. After pulling over safely, I needed a tow and got lucky in having the guys from Tactical Towing answer my call. They were professional, courteous, and quick in responding. The heat index was over 100 degrees so fast service was much appreciated. The driver, Sky, brought cold water bottles and got me and my hoopty van to the auto body shop. Thanks to the folks at Tactical. If I ever need a tow again, these guys are my first call.
Sky was amazing. He was prompt, polite and knows his stuff. He had my suv open and jumped very quickly. Would absolutely use again & I highly recommend!
I needed a vehicle moved today an hour before it had to be done. He made a phone call, gave me a price and away we went. Allowed me a request once loaded before we took off. I can't say enough about the professionalism that was shown today. Will most definitely use these guys again!
Nic came out not even an hour after I called. Was very courteous and polite and did an awesome job towing my car to the mechanic. Both gentlemen that I dealt with were very personable and professional. Made my experience less stressful.I highly recommend.
Excellent response time and very helpful. My son was traveling through Belleville to visit his grandparents and experienced a flat tire. He had a really stressful experience with our road side service experience. We had to bypass them and called Tactical directly. I really appreciate Tactical for coming through in a helpful and timely way. Would highly recommend!
Fast & efficient! Locked my keys in my truck & they were here within 20 mins exactly like they said. Got the truck unlocked fast. The guy was pleasant & professional. Hopefully won’t need help again but if i do, i will definitely call them 1st!
I needed to have my car towed immediately. The first company contracted was initially late, rescheduled, and then never showed. I called several other companies. Some said they could be available four to eight hours from the time of the conversation and others said they could be available the next day or later. One said they did not know how to take payment from credit cards or insurance companies.
Every call was worse than the last until I called Tactical Towing. They were polite and professional. They also had someone on site within an hour.
The driver (Anthony) treated my vehicle with care and even considered advice as the design of my car required special handling. After the day I'd had to that point, his professionalism was appreciated. In fact, the way the staff handled the entire transaction was appreciated enough for me to write this review.
Anytime I say to myself, "I should have called them first.", I know I've made a good choice. I hope they keep up the good work because professionals are becoming scarce.
Thanks for taking pride in your work and thanks for the assist!
These guys are the real deal PROS!!!! They helped me move my lowered 89 s13 from one tight garage to another. NOT A SINGLE SCRAPE THE WHOLE TIME! Very affordable for local moves.
Very happy with the service provided. Showed up quick and the equipment was super clean and the driver was very professional about handling my vehicle and getting it where it needed to be in a timely manner. Would recommend Tactical for sure.
Tactical Towing responded to my request immediately! I said it was no rush, I was only having it picked up to take to a mechanic, they were there within 15 min! Extremely professional, courteous, and sent me a text to let me know my car arrived at the destination! 2 THUMBS UP!
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