Material Handling Wholesale in
Elgin (IL)

Great company to deal with... Awesome customer service from the first phone call to multiple return calls, Great prices and quick shipping, I will definitely do more business with them... 5 star service

WARNING ⚠️ - RACIST COMPANY I am the owner of a small business. We are based out of Michigan, right next door to Illinois. One of my employees was tasked with finding a used forklift so she reached out to Jose on Facebook Marketplace. She traded a few messages with Jose and she was unable to answer his questions, so he instructed us to call the owner, Bob. That’s when I took over. I called Bob because I understand forklifts and ultimately, I’ll be the one paying for it. Bob was initially very polite. He explained he had recently gotten scammed by someone who paid with a bad cashier’s check. Bob was to call me back the next day, as he was headed to a Dental appointment. After not hearing from Bob, I called back a few days later to follow up. A lady named Casey answered the phone. She told me that I must submit my company information and my federal tax EIN or she would not pursue any transactions. Why I asked? Aggressively she stated, “You sound just like the scammer!” Understandable, so I politely told her my company name, website, and gave her my warehouse address. I also asked if she needed my registered home address and she declined. I told her that I’m not affiliated with any scammers & we are a small, honest company. Casey stated she would research the information and call me back. In the meantime, I had my employee reach out to Jose again for further information. Jose said I must submit my driver's license also. I explained to Jose that all our company information is available free of charge on Michigan LARA site. We have nothing to hide. Jose insisted we pay for the $12,000 forklift in cash. I explained to Jose that we do not deal in checks or pay cash for anything, and there’s no way I would drive around with that amount of cash on my person, as it can easily get confiscated by law enforcement on suspicion. I explained to both Jose and Casey that I am very comfortable sending ACH payment from our business bank account and once they are satisfied the payment is secure, I can send a truck to their location to pick up. 3 days later, I called to follow up. Casey answered the phone and transferred the call to Bob. He stated that he needs a copy of my driver's license and EIN first, but before I could answer he elevates his voice and says he looked up my company website and “why are you trying to buy a forklift from Illinois when you can buy 1 from Michigan? Go scam somebody else!” He then hung up the phone. Immediately I called back & no one would answer. I called back later in the day a few more times & they would pick up the phone & immediately hang up or place me on hold and disconnect the call. Noteworthy comments: I am a black man. My employee that made initial contact with them was a white woman. They were willing to deal with us until they heard my voice. If you are African American, you will be racially profiled and mistreated by Material Handling Wholesale.

We have use MHW on several forklifts purchase and everyone of the units has been great shape . We had issue with one and it was address and resolve fast and we were 100% happy.