This rating is based on customer reviews, inventory size, pricing, and service quality
REDMON'S VILLAGE TOWING in Elgin, IL shows a largely negative trend with scattered praise; overall score: 41/100. Themes: customer service is inconsistent—some drivers deliver fast, careful, insurance-friendly help and even waive fees, but many cite rude staff, unclear or high pricing, daily storage add-ons, alleged theft from vehicles, reckless driving, and tow-related damage. Response times are often quick. Data on inventory variety, yard organization, or finding parts is unclear. For price-sensitive users, risk of damage/overcharges looms; key upside is prompt, professional rescues when you catch the right crew.
What clients say about REDMON'S VILLAGE TOWING in Elgin (IL)
Spoke on the phone with the most rude person. I hope she never has to experience any sort of inconvenience, seeking for help, only to be met with her attitude. Forget basic human decency, it’s her job to assist and she didn’t. She wasn’t listening, kept cutting me off, and then had the audacity to say, “if you just got to the point” as if she was even letting me get a word in. And then proceeded to tell me she’s too busy to try to help me out. The faster and more willing you are to help me, the faster you could get to all your other objectives. The only saving grace and why I gave more than just one star is because I called back, and someone else answered and was able to help me out and it was so simple.
I witnessed one of your tow truck drivers driving extremely recklessly today on I-294 South around 5:45 PM while transporting a white Lexus. He was speeding, weaving in and out of traffic, and making unsafe lane changes without signaling. It was honestly scary to watch and put everyone around him in danger.
This kind of behavior is completely unacceptable, especially for a company that should prioritize safety while operating large equipment on busy highways. He is a huge liability. I strongly urge your company to address this immediately before someone gets killed.
Reckless driver! One of these trucks ran multiple red lights and almost hit two cars driving way too fast and close to other cars. Wouldn’t trust them with my car at all.
They said my permit was expired by a day and that’s a good enough reason to tow my vehicle from my house and charge me $200. They’re a bunch of scammers.
Great service don’t know the dude name but he took care of my baby when I was involved in a car accident my Srt Chrysler 300 did not scrape at all they work with insurance as well
They showed up to tow my truck, ended up getting it to fire up right as he was about to load it up on the flatbed. Didn’t charge me for a tow and he was a really nice and helpful gentlemen. A+ service
Reckless drivers!! I was driving in 20 and one of there drivers so on my tail and not slowing down. I was driving 5-10 mph over the speed limit. I finally had to put my turn signal on to take a right and he didn’t slow down!! I had to take it so fast so he wouldn’t hit me!! Unbelievable!! People drive with their family and kids in their cars!! This is UNACCEPTABLE!!
Car broke down on the toll road today. The toll road emergency truck called Redmon’s towing in Schaumburg and they showed up within 30 minutes. I have AAA but they didn’t know when they would be able to dispatch a truck for me…makes me 2nd guess why I have AAA.
Anyways, the driver was very professional and was able to tow my car to the shop near my house, which was 35 miles away. It was a costly tow, so hopefully AAA will reimburse the full amount.
Always make sure you tip your driver, if we can tip a server to bring us food…better tip the driver that bails you when you’re stranded on the side of a busy highway.
Pretty sure I only ran out of gas, but didn’t know at the time. As I was sitting in the far left turn lane on Schaumburg and Barrington with a Schaumburg police office waiting for Redmonds towing. Dylan from Redmonds showed up and towed our suv into the Target free of charge. As if the day wasn’t stressful enough, just this amazing kind man helped us out more than he will ever know! Thank you so much Dylan!
I'm a Company Semi Truck Driver & had a Service Air Supply Issue. Tow Driver showed up to work on Truck, helped me try to assess issue! While getting set up to Tow the Drive Shaft couldnt be removed & had to Pull Drive Axels instead! Took longer to move from area, but was able to Tow truck to Dealership with Trailer attached in Heavy Traffic. Was also asked to drop trlr in designated spot and made it happen! Tow driver was professional and did a Great job! Thanks Redmon's Towing!
If anyone experienced issues with their vehicle or encountered problems, it is advisable to consult with a lawyer promptly and retain receipts. This establishment has a reputation for dishonest practices and reluctance to accept responsibility. If anyone has unresolved issues, please notify me and I will assist in strengthening your case against them.
Called for a tow with my location. Explained my motorcycle threw a rod through the case but was still able to be rolled. Why I was arguing with the lady on what a thrown rod is as if she didn’t believe me while stranded on the highway was baffling. I will never work with Redmon’s or recommend to anyone. Look else where.
THE WORST! Had my vehicle towed and one of the drivers stole 1k from my bag. Money that I had for my college tuition. And they do not want to take accountability for THEIR workers! Not the first time this has happened.(look ant other reviews) Already reached out to the higher ups. Icc
Whoever is their employee is that drives this truck is awful and was very close to causing MANY accidents on the road. He’s a danger! I would never dare to use their service!
I was in an accident and had to have my car towed. I asked EC "the driver" how much to tow it a half mile to my house, instead of their yard where you script storage fees fault. EC told me $400. While then towing it to their yard costs me $250. Plus storage fees of $40 a day. The employees out of the Schaumburg location are very rude and I would never recommend Redmon's Towing to anyone. Use West and sons, or Wes', or even Family Towing. Any of these others would be better than Redmon's
Their signs have been broken and laying in the grass like garbage for over a year now. No way to get to a working website or way to contact anyone from the company. How much longer do we have to look at this making our neighborhood look like this with their signs.
For a 50 year old company they will damage you car picking it up from parking lot.
No care what so ever, and easy 200 dollars for them.
Need more experience tow drivers
I have axle joint damage and side panel damage too. Total scam of a company
It’s not cheap to get your Car towed. It never is, but they’re there to help you and they are very reasonable considering what their investment is on their end! Staff was courteous and kind, and I would recommend them to anybody. I have used their service more than once
I would put ZERO stars if the system would allow it!
They put LARGE INVALID stickers on your car which do NOT come off. This damages your car & degrade the value of your car! Then after they have damaged your vehicle, they will NOT pay to fix the damage THEY caused!
Done gleefully.
Only use if you want your car damaged!
DO NOT RECOMMEND!
Pretty sure they robbed me in the sense of high prices. I went into a ditch on Rt 20 & the police called this place to come help. Crash site wasn’t even 10 mins away from my home where I wanted it to be towed. Ended up paying 400$. And top it off, they aren’t careful when unloading the car down the ramp. Nicked my front number in the process. NEVER CALL THRSE GUYS FOR HELP
I called the evening after my vehicle was towed here, to inquire how to come retrieve my belongings from my (probably totaled) car. The woman who answered was very kind and patient in explaining what I need to bring to show proof that this is my vehicle, in order for me to gain access.
When I arrived, I was greeted by Stephan and Yasmine. Both of them were friendly and ready to help when I walked in the door. I explained that I had just called, and I shared my ID and documents.
Yasmine helped to look up my vehicle and get the keys, and Stephan was very compassionate in asking if I was OK, after such a terrible car accident. I told both of them how surprised I was by their kindness and helpfulness. I've had some terrible experiences with the Chicago pound after an enderly family member was carjacked, and I had genuine fear of how I was going to be treated here, or whether I would be denied access to my vehicle for some absurd, expensive, lot policy. This did not happen.
Thank you, Yasmine and Stephan. Your kindness and compassion made this stressful situation much less so. After the trauma of the accident, it was just what I needed.
Thank you.
Be sure if you are in an accident and being taken away by ambulance you grab any valuables first. They towed my car and I picked up my personal items the next day and my cash was missing from the middle console. If you don’t have anything else to worry about with a crash, it’s now also shady drivers going through your stuff and pocketing cash! I hope karma bites you back
I was broadsided by a drunk driver taken to the hospital. Redmond‘s towing in Elgin was contracted by the ELGIN Police Department to scoop up by Dodge pick up. When I went to retrieve my belongings, I had filled up two hours before my accident come in and find out that I had less than a quarter tank of gas in my pick up. My new battery was replaced with an old junkie one I would not recommend them.
100% scammers.
best thieves in Elgin IL.
They towed my truck while shopping at walmart in Rolling Meadows IL.
They dont even tow,The heavy duty trucks, they drive it to their junk yard.
They got lazy and never moved the sign on top. The whole tow truck moved they still didn’t think the sign on top is heavy and should be moved even though they charged for calling heavy duty equipment to move it. They messed the car more then it needed to be. damage was just on left side they messed the whole right side up too.
Thank you so much to Rich for towing my son’s car after an accident.
He really explained everything to me, (my son was in the hospital) so kind and explained everything to me. Was so careful with my son’s car. He even told me how to place wheel chocks. Also price for towing was within reason compared to other companies.
Thank you Rich so much. I really appreciate you!!
Once again scammers avoid this company they will give you a quote and they will charge you different amount as soon as it will come and hook it up your vehicle they will give you different price avoid this company. This business not deserves any business around Illinois. Total scammers I always recommend Golf and busse Towing in this case, Redmonds Towing was closer. I thought they will do a job, but they just came to rip us off. Avoid this company
Driver stole my Oakley sun glasses and some other cheap little things.They said they didn't enter my vehicle. I brought this up to management and of coarse deny, deny, deny. Tell me how a locked car, that was still locked at the lot had stuff taken? And their fees are ridiculous. Staff is rude, drivers are thieves. They clearly deserve their terrible ratings. I wouldn't tow with them if they were the only company around. I went to other tow company's and understandably it stinks having your car towed but I've never been treated as bad as this place anywhere else. BEWARE!!
THEY ARE THIEVES! I totaled my car and when I go to retrieve my belongings I’m missing $450 from my wallet! My wallet was in the glove compartment and never got out even after the crash, I’m guessing the money just walked out of my wallet!!!
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