Casey Automotive in
Arlington Heights (IL)

You can always TRUST Casey Auto with repair needs. They never try to oversell on anything. Staff is very knowledgeable and you can tell they really care about your car and its needs. Went there on a recommendation and never went anywhere else since then. Friendly staff!

Not enough praise can be given to these guys. Joe was courteous and thorough in explaining all the issues my vehicle had. The work was performed in a timely manner without any surprises. I always recommend Casey’s to everyone I know.

Casey's is always the best. They lead with honesty(15 year customer)! The service, communication and knowledge are second to no one. If you take your vehicle elsewhere for repair, stop! Call Casey's and become a new customer. I'm not a bot and not paid for this review. Signed, EM 5/4/2025, 2/2/2026

I don’t write reviews often - but this service stands so much, and it feels important to share. I’ve been bringing our cars to Casey Automotive for over five years, ever since we moved nearby, and I can honestly say that in more than 20 years of car ownership, I’ve never experienced care like this. Every single visit, I’ve been treated with respect, patience, and genuine kindness. Even though I’m not usually the “car person” in our household, I’m often the one dropping cars off or picking them up, and I’ve always felt comfortable and taken seriously. That care really showed during COVID, when Casey Automotive helped with my uncle’s car. They took the time to explain what was going on, what mattered, and whether repairs were truly worth it - no pressure, just honesty and kindheartedness when it was needed most. What prompted me to write this today was a moment that could have easily been brushed off but wasn’t. Last night, I called worries that my car might be on the verge of breaking down. With kids and multiple pickups to juggle, the idea of being stranded was not on my 2026 bingo card. Sean asked me what was going on and told me to come by in the morning and promised he’d personally make sure the car was looked at right away. He even offered a loaner if it turned into something bigger so I could still get my kids where they needed to be. True to his word, when I arrived, they checked my car immediately. Sean walked me through everything they inspected and made sure I felt confident and safe being back on the road. They found and removed a rodent’s nest under the hood, topped off the oil (even though I still had plenty of miles left but it’s a known problem with our car), and gave the car a full once-over. Within about an hour, I was back on the road – reassured and grateful. When people ask where to take their car, this is the place I recommend without hesitation. This is a shop that looks out for its neighbors, that understands a parent’s worry, and that treats safety and trust as non-negotiables. If you’re looking for a place that truly cares about you and your family, not just your vehicle, this is it. 10/10 recommend

Very happy to bring my cars to Casey’s auto, they always take care of my car issues. I will always recommend Casey’s to any friend or family, very trustworthy and super professionals..

Casey Automotive is fantastic! They’re quick, honest, and reasonably priced. Oil changes, tires. They also handled my brakes perfectly. Definitely recommend them for all your car needs!

I arrived on Saturday as scheduled. The vehicle was collected and processed in a timely fashion. A few PM issues had to be addressed but the costs were reasonable and completed that visit. Thank you

I came in for new tires and an oil change, and during the service they let me know about a few additional issues they found. I never once felt pressured or like they were trying to upsell me. Everything was reasonably priced, and they worked quickly and efficiently. I’d absolutely recommend Casey’s to anyone!

Staff is attentive to you and your autos need explaining thoroughly and even showed picture of suspension issue at service desk. Part needed to be ordered for electrical repair and exact estimate of when part was to be delivered and what day part could be installed delay minimal. Winterization and oil change completed on initial day of autos service therefore all was done within about a 4-6 hour time frame(for both visits) The staff is very good at managing work flow and have superior knowledge of auto repairs for a wide variety of makes and models. Want to keep your auto in tip top condition Go to Casey's! Thank you to all the staff and owners.

I brought in a car in for a pre-purchase inspection. They did an incredibly thorough job, texted me with the results and also included pictures of areas that needed attention. When I picked up the car they took the time to discuss their findings with me and answer any questions I had. They were very thorough, pointed out areas that needed immediate attention and those that would require service in the future. They made me feel very comfortable and did not rush me through the process and we’re willing to take the amount of time I needed to have all my iQuestions answered. I was very impressed and highly recommend them for your automotive needs

Excellent service as always. Reasonably priced labor and parts, complete work, and loaner car have kept me coming back.

I trust Casey with my vehicle. They tell me when something should be covered under warranty, and are very honest about what service my car needs and doesn’t need. Very fair pricing and friendly service.

Normally I have gotten great service here. But, I was shocked when I brought by Truck in for the AC not working properly. I was charged $150.00 for a diagnostic and they wanted an addition $600.00 to recharge the AC system. The car dealership was charging $350.00 total for the same service.

I love Casey! The crew is phenomenal! Shawn and his crew are to the point! They care about their guests I've been with them fifteen years!

Very insulting experience from guest service agent. I made an appointment for an oil change at 7:30a, which is the earliest option. When I dropped off my vehicle, I asked if they thought it could be completed by the end of the day, and he said he wasn’t sure. I asked if it would be possible to call me if it wasn’t going to be completed within the day, and the employee raised his voice pointed his finger at me, and said I would need to call in because I had 1 car to worry about and he had 45 cars he was responsible for. I understand the issue of having many cars to respond to, but why take an appointment for a 7:30a oil change and get upset asking if it can be completed same day.

The Arlington Heights location inspected everything on my car besides changing the oil. They discovered a leaking rear axle and advised me to take it to the dealer because it should be covered under warranty, and it was!! I appreciate their honesty and thorough service

This was just a scheduled service trip and as usual it was handled efficiently and friendly. Casey has been taking care of my auto needs for 10 plus years; I’ve never been disappointed. Sean and his crews are the best!!.

I have always had the best of service from Casey's. Sean and Joe are always helpful. I won't go anywhere else for my auto repairs. When I see cars all around the place, that is testament to their great service.

Totally enjoy the professional atmosphere at Casey's. I have been bringing my car to this location since 1981 and will continue to do so. They always give honest advice. They are also reasonably priced. Thank you.

We have been taking our cars here for years. They have been upfront, helpful, identified when another places work needed to be redone, and helped us identify the timing of getting rid of our car to buy a new one. We had a communication issue yesterday. The gentleman that helped us resolve the issue was intent on not letting me walk out the door until I was satisfied. Good customer service goes beyond doing the job well. Seeing the customer as a human and being flexible to ensure that everyone feels like equals in the situation is key. Thank you for taking care of our cars and standing behind your work.

I had an amazing experience with Casey Automotive! Paul took care of me and he said that my car overheat light coming on was due to my radiator being clogged. I authorized the radiator and hoses replacement and they were very fair with their pricing. Paul was able to get me an additional discount which was a nice surprise when I picked up my car! And he sent a technician to pick me up to get my car since I didn’t have a ride there on that day. I had a top notch experience and I’ll definitely go back to Casey for my automotive needs!

I wish I could give a negative star rating. I am a disabled person and on 04/23/2025 I made one of the worst mistakes of my life. I brought my 2007 Dodge Ram Pickup Truck with a brand new engine that had only 16,000 miles on it, in for an oil change to this establishment. It took an hour for a scheduled oil change and when I drove off, after a few miles on the same day, my truck started smoking out the exhaust and running very poorly even though I had only driven a few miles. I turned around and went back to Caseys. I showed the person who said they were the manager what happened. When they checked the oil level IT WAS EXTREMELY OVERFILLED! IT HAD AT LEAST 12 QUARTS OF OIL WHEN THE DIP STICK WAS CHECKED. The manager told me to leave the truck for the day and they would repair it at no cost. I was told they drained the oil out and refilled it to the correct level. By then it was too late, damage was done. THE EXCESSIVE OIL DROWNED THE ENGINE. THE OIL WENT THROUGH THE BYPASS TUBE AND BACK DOWN THE INTAKE AND BURNED OUT THE EXHAUST. THIS CAUSED CATASTROPHIC INTERNAL DAMAGE TO THE ENGINE SENSORS, CATALYTIC CONVERTER, AND ENGINE GASKETS. In short, it completely destroyed my engine and other systems in the truck. When Casey's realized the extent of the damage after the few small repairs they attempted, they told me they would no longer work on the truck, attempt to repair it back to its condition that it was when it was brought in, or compensate me in anyway for my loss of vehicle. To this day as I post this they still refuse to do anything to compensate me. I hope no one else experiences the horrible ordeal I have gone through.

I normally go to the Palatine location which I love for my 3 cars (5 stars to them). I saw appointment openings for the Arlington Heights location so wanted to give them a try. I needed an oil change, and due to age of the car coolant and brake fluid flushes were overdue according to the manufacturer and were required. My appointment was at 11:30, which should have allowed time for everything. The service advisor greeting was gruff and dismissive, stating the appointment is only for a drop off slot and doesn't guarantee work can be completed today. He focused only on the oil change, not wanting to speak about my other maintenance concerns, simply stating that the technician would do an inspection and call me back. As of 5:25 I heard nothing, so called, knowing they close at 6PM. They stated the technician was finishing the oil change and everything looked good. There was no time or opportunity to take care of everything I felt was needed. More attention to customer service listening is needed at this location. I'll return to Palatine the next visit to get everything addressed more thoroughly.

Our household has been using this location’s automotive repair services for a number of years now. Historically, we tend to keep our vehicles for a long time. As our automobiles aged we have benefited from Casey’s feedback regarding the value of making MAJOR repairs vs purchasing a newer vehicle. It’s always our decision of course but their candid feedback has enabled us to make informed decisions and plan ahead. My point being that this location has the capacity to be your family mechanic. They’re like good neighbors. That’s pretty old school in my book. 5 star service

I didn't plan to go to Casey automotive, but my car broke down on rand road, and I pulled in a parking lot. incidentally it was across the Casey automotive. I left my car for two nights in the parking lot, and later called the Casey's. They asked me to bring the car to them. They took some time to check my car, and sent me an estimate. I spoke with Shawn, Joe, and another gentleman at different times. They all were great explaining me about the different repair my car needed. Nonetheless, I asked for some discount and it was honored too. I believe, all repairs are done as described. My car runs good now. Except I noticed some grinding noise on starting. Not a big deal. I am sure they will check it, and rectify. Casey automotive will be my one stop mechanic shop now, for all the repairs, minor to major. It was a great no hassle and clean experience with the Casey automotive. Thank you all there.!

Took my truck to see Sean at Casey’s Automotive for an oil change, I have to say hands down Sean and his team are top notch. While my truck was in the shop Sean and his team gave my truck a once over only to find many issues that I was unaware of. Sean took it upon himself to make sure my truck was road ready and safe without breaking the bank! Thank you Sean and Team!

This shop is a rare gem. Beyond great hospitality and quality of work for a full service shop, they also have the expertise and willingness to go the extra mile for modified cars. They understand and will work with lowered cars, and aren't afraid to go "off the beaten path" to ensure the customer gets what they want. Perfect shop for people of all passions - be it you just want your maintenance done, or you need assistance building your dreams - Casey's is your one stop shop. They're also very military friendly and will work with anyone to get the best deal possible!