All About Automotive Inc in
Arlington Heights (IL)

Needed a tow. Napoleon was awesome. Very professional and friendly. Very knowledgeable. He treated my car with care. And when he unloaded it, he showed his exemplary skill placing it perfectly in my garage bay. He deserves a raise.

The tow truck driver Napoleon was awesome and did very good job and very good communication

He was perfect driver I'll recommend him to anyone

Napoleon was Fantastic! From the time I got off the phone with AAA, he was there with in 20 minutes. He got my car loaded on the truck in 5 minutes. I rode with him to drop my car off and Napoleon was very personable. Thank You!

Marcus was on time, efficient and knowledgeable. Felt great to trust a pro!

We lost a wheel & hub assembly on our trailer and Marcus was excellent! Loaded it up and got us home quickly and safely!!!

Marcus provided professional and friendly tow service. I wouldn't hesitate to use their tow service again.

Marcus was the best! He stayed on the road with me and my baby until my Uber came. Thanks again!

Had a problem with my car and it needed to be towed. Marcus was fantastic. He came to our house within 10 minutes. Had a spotless car and clean. I really appreciate his help.

I wouldn't recommend taking your car here. They didn't tell me about the myriad of warning lights/steering wheel buttons not working and their inability to fix that until after they had fixed one of the other issues with the car. If I had known about the other issues that still needed to be fixed that their shop acknowledged after the fact, I wouldn't have bothered having it fixed. They fixed the issue they told me about in the time they said they would which is the only thing they did right, but there's over $3K in additional work that needs to be done on top of the $2.2K they already charged me for

Had to exit the highway for an urgent repair and found this shop nearby through AAA. They were professional, prompt and applied a 10% AAA member discount. The car is back to running smoothly. They replaced my spark plugs and ignition coils and the price was pretty fair.

I had a great experience today with my mechanic. Even though I didn’t have an appointment, he took me in right away and got the job done quickly and professionally. The service was excellent, and I really appreciate his willingness to help on short notice. Highly recommend!

Wish I could give 0 stars. Was scammed by the guy towing the car to bring it to their shop on Wednesday. Was called by someone at All About Automotive Thursday morning and was told he’d call me by the end of the day with a quote. I had to call him Friday morning and he said the car isn’t even at the shop yet because they are severally backed up. Makes no sense and beyond mad at this whole scam/scheme they are pulling on people.

I stopped by just to give my humble opinion and share my experience at this shop, as I've had bad experiences at others. I'd like to thank the mechanic who gave me an idea to keep my car in great condition and save me a few cents. I highly recommend taking your car there and rest assured knowing you're leaving it in very good hands. Plus, the man even speaks Spanish.

Excellent service knowledgeable and friendly! Installed a new engine in Lincoln MKZ runs like new! They work on all our cars various makes and models. Thanks AAA!!!

The person who assisted me was nice. I cant post this review if i don't give any star. I really don't want to give any star at all. Came to this shop hopping to help me solve my car problem. Unfortunately my car is not fixed and i put our lives in danger. The price i paid got wasted because they did not fixed the issue. These shop was recommended by AAA, so i thought i can trust them. When i picked up my car, i asked the guy if it's safe to drive he assured me that the issue was fixed. Unfortunately after 10 hours from getting back my car, the issue wasn't fixed. In the middle of our journey home the car light engine went on again. And the car was acting up in the middle of Interstate. Imagine driving in the middle of past driving vehicles and the car was acting up. It really scared me to the core. I get so mad because i spent a 1,000 dollars for the repairs. It was a sad experienced, Thank God i have trusted mechanic in my home town and they explained to us was is the real issue. Hope that this experience will not happen to others.

Not usually one to post reviews especially negative but I agree with these other bad reviews. Get a second estimate and dont take it here just because AAA or the tow truck driver recommended it. The tow truck driver Marcus was awesome and a really nice guy but suggested towing it to the shop he works for so i agreed because he sold me on it being a AAA certified shop. Nick at the shop charges almost double what other mechanics charge, i received 4 other estimates and the most expensive one was still $600 cheaper than him. In my opinion this shop uses being a AAA certified shop to their advantage to charge more knowing AAAs policy that if the mechanic can fix it they will not tow it to a different mechanic. I was luckily able to get AAA to make an exception because of how much he over charges. Plus the few times I talked to the mechanic he acted like a jerk.

My car broke down on the side of the road and All About Automotive was there with me every step of the way. Their customer service and quick turnaround is second to none. Plus they delivered my car to my house. Nick and team was a pleasure to work with. I will be using them again.

Recommendation: Tow to someone you know, not to the place suggested. So I'm going to break this down into Positive and negatives as I feel it would be unjust to leave a bad review without mentioning some positives: Positives: Free oil change and tow guy (Marcus) super nice. Nick in terms of customer service was fantastic. They were both nice and pleasant. Negative (Heavily weighted): This place didn't fix my car. I asked if it was fixed and they are like "That fixed the issued". Sure enough, one day later, the oil pressure light came on again (Telling me they did not test it after the work was done). The part they fixed may not have needed to be even fixed and they overcharged me for the part per the dealer I took it to. I would say the price would be justified in the enhanced customer service if my car was fixed. Since my car is not fixed, the overprice is not worth it.

I was impressed how thorough the team was from the time I got my car towed to fixing my car. - Nicholas (owner) and Orlando ( Tow Driver) were great! I had concerns because of my past experience with mechanics and tow drivers. I said it before, they have won my business and saved me money!

Nick and the service department was very helpful and professional. Answering all my questions and concerns about my car's problems. Give me a fair estimate. A tow was good that back-and-forth and the quality of work is proven to be very high. And very happy with the repairs. The cars working way better now. Thank you, nick. Have a good day and everybody at all auto automotive.

In a very stressful situation where I didn't know what to do or where to take my car, I was very fortunate to work with AAA and be linked with All About Automotive. The towing side of the house was wonderful, even dropping my car back off to me when the work was done. The service side and Nick were also wonderful, always keeping me up to date with the work being done. I never felt like there was a moment I was not informed and they'd worked even overnighting a part, and test driving the car to ensure the issue was fixed. Highly recommend, and would come back in a heart beat if ever in need for automotive work.

I have never gotten this great of service before. From the moment I called AAA and all about Automotive called me back it's been great! Everything was explained to me in great detail including benefits I didn't even know about, the driver's and Chris in service were absolutely fabulous and very professional. Chris explained everything that had caused the problem, what was needed to fix it, plus what could wait. They also did an inspection for safety and found out some more things that will need to be done in the near future, and did not push me at all into anything, which is a very refreshing experience! I have been going to the same mechanic for over 20 years, but they are going to give him a run for his money!

Very good experience. My car was towed here through AAA after hours. Nick called me first thing the next morning to confirmed they had my car and would have an estimate soon. He was true to his word. When I decided not to have the car repaired, he was fantastic in arranging for a company to purchase the car and handled all the details. I am so thankful for Nick! He was friendly, honest and even gave me some helpful tips in the purchase of a new car. Highly recommend!

Had to have my car towed there for service. Jordan the tow truck driver was a really cool person and took care when loading my car on the flatbed. Customer service on the phone was A+. They were super busy due to this cold spell we're having but still were kind and professional. Prices were good too. I price matched what they wanted to charge and they were good to go. Got a free oil change too. Nobody likes going to the mechanic but these guys made the experience as good as it can be. They even offered to deliver my car back to me. Definitely will use them again!

VERY UNPROFFESIONAL AND DISHONEST COMPANY! This company was contracted through AAA Roadside assistance to tow my Sprinter Van, driver hooked it up and loaded it on the tow truck. My vans rear tires were barely sitting on the edge of the tow bed, and front of the bumper was hitting the lights on the front of the tow bed. Driver was getting ready to leave when i noticed above mentioned. Stopped the driver and pointed out, he was like "oh wow yeah i cant drive it like this" like he didnt see it when he loaded it and secured it. While attempting to backup the vehicle from the tow bed, he forgot to unhook the front chains and the damage from the pictures attached happened. I pointed out the damages and tooked the pictures, he saw it and took the pictures as well. When he finally unloaded the vehicle i asked him about the damages and he just said "yeah just call AAA and file a claim" which i did. Now they are claiming how the damages were already there and how they took pictures of the van before loading it, which they didnt, i was there the entire time from before he came, up until he left. They dont want to pay for the damages that their driver did. Perfectly white exposed metal was from before, as they say. Not like the metal will corrode after being exposed to the outside elements. I hope the owner or whoever handled my claim can sleep at night, knowing that they damaged $60K+ vehicle. VERY UNPROFFESIONAL AND DISHONEST COMPANY!

I was taking my son car camping around the country and we broke down in Arlington Heights. After speaking with Scott (amazing person with great integrity), Adam (a mechanic's mechanic) and Chris, the owner, I think we are going to have a great experience. They searched the country for an ECM and they even called a rental car company for us. Thank you All About Automotive.