BMI Luxury Auto in
Norcross (GA)

I went by there to check out a car and ended up getting my car fixed and also buying one. These guys are the best hands down. Great service with such a willing hand to help. Check them out

The clientele were very kind and helpful. They gave me great advice and are knowledgeable in regards to repairs for a vehicle. Awesome people and professional! Clear on instructions and understanding to my situation.

Where do I begin…. Oh yea the beginning.. I brought my 2012 Range Rover HSE in for a timing chain, radiator, water pump, spark plugs pretty much the whole nine. From the moment the wrecker dropped the truck off till the moment I picked the truck back up every one communicated with every step of the way. From sending me photos & videos of the progress to phone calls & text messages about when the truck would be ready. Now to Ms. Shah… it’s always comforting when someone comforts you during a time of crisis. She’s a true gem. Definitely ask for her when you go. Long story short if anything goes wrong with my truck ever again I will definitely be bringing it to BMI Luxury Auto.

Always a pleased customer. BMI Luxury Auto has done simple work to detailed work on my Mercedes GLC. Thank you for your exceptional service😊

Shah at BMI Luxury Auto is the BEST in the business! She always takes care of me like family and goes above and beyond every single time. The level of service is unmatched, and she consistently gives me the best prices in town—no gimmicks, just straight-up honesty and top-notch deals. If you’re looking for someone you can truly trust in the car game, Shah is your gal. Highly recommend!

Amazing service! They took a look at our car and let us know exactly what needed to be done and it was not overpriced like elsewhere! Very fast service

I recently got my old Mercedes serviced here, the girls in the office are so sweet! The mechanics were really fast on my oil change, I didn't feel uncomfortable at all- the ladies know... The owner is super friendly and I definitely recommend this place!

Beware of this place. They are very unprofessional and the girl who answers the phone is rude. I dropped my car off to them on Saturday and waited for a call on Monday. They never contacted me about my car to let me know anything. They were provided instructions from a dealer who sold me a lemon and tried to tell me it was 1200 dollars to fix and that me driving the car made it worse. They had previously serviced the vehicle that I bought which was a horrible service because none of the fluids were in the car not even oil. So basically the rigged the car up to work for a couple days so they could secure a sell. When I got there after the guy said it would be finished the dealer where I brought the car from was there checking on my vehicle like he was paying for it and he started to come towards my car cursing us out snd yelling get off the property. The BMI mechanic came out after the police were called and told me the same lies about my vehicle. They never called but let the dealer take the vehicle back for it to be sold again to someone. I’m taking them both to court. I think they sell bad vehicles and once they break down they send you to this repair shop and then take your vehicle back and then make up a lie to the repair shop who lets your vehicle go without telling you anything about your car. Don’t go here they are a bunch of dishonest crooks.

I really like this place! My battery died and I was down the street. They were so kind to come jump my car so I could make it to their shop. They know what they’re doing and changed my battery to my Mercedes A220 and fixed the rear view camera in an hour. Amazing service! Everyone there is polite and professional.

Beware Dont Waste Your Time! Unreliable Service and Dishonest Practices, These guys have the worst attitude and keep your car for and extremely long time , with more excuse on why they cant complete the repair. Jay is disrespectful, egotistical , and has a narcissistic attitude and appears to be a driven socialpath. He speak to customers with so much contempt and disdain, and do not respect people time and or money.. The business operates with a young assistant that seem to display no concern for the long wait you are given for small task on your car either . Beware stay away. they also upsell and overcharge. If you want to be overcharged and mistreated this is the place you should go!!

I have been servicing my S550 at BMI for a long time and they have been excellent. Great people hard to find honest shop nowadays.

I had Ray and his team do a pre-purchase inspection on my Aston Martin DB9. They went through the entire vehicle to ensure it was in good repair and safe. I was extremely pleased with the service provided and recommend it to everyone.

I took my car to BMI Auto after going to Porsche Service and received an evaluation that costs several thousands dollars. BMI-LUXURY-AUTO-LLC- did an evaluation and came up with fewer issues and at a costs GREATELY smaller than the Porsche Center I was very satisfied with their service and will go back again.

Not sure why bunch of not so smart haters who look like they’re all together and most of them are from the same country. Have all decided to leave a negative review on the same date😂. Super smart guys! LOL. I personally took my Maserati, GT to this place for service, and to replace the AC compressor and belts, after Maserati dealer gave me a crazy coat. BMI luxury serviced my car adjust two days for less than half of what the dealer was asking for. They also replaced my steering wheel with a carbon fiber one (picture attached) for a very reasonable price. The service and people are very professional and reliable. I would definitely recommend.

I have a Mercedes-Benz GLK350 and BMI takes care of all my regular maintenance and repairs. They are very honest and friendly, and they provide great quality service at a great price. The best repair facility in the Atlanta area🙏🏻

I’ve been told about this place, however decided to try them out. My biggest regret!!! Not that I am not recommending, on top of that I am going to complain them to BBB. They are up charging for everything without even confirming and threatening if you tell them that you are not going to pay for mysterious charges they put on your bill. As well as, they do not fix the issues properly even make it worse. The biggest Scammers !

Beware! Unreliable Service and Dishonest Practices I had my car serviced at BMI recently, and I am extremely disappointed with the outcome. They charged me a whopping $13,000 for engine repairs, promising quality work and providing a warranty for 1 year or 12,000 miles of the services rendered. And, my engine broke down after just 1000 miles, not even 1000 miles, leaving me stranded and facing significant repair costs once again. Despite the warranty provided by BMI “LUXURY” auto, they have completely ignored my requests for assistance and have shown a complete lack of responsibility for the faulty work they performed. Their customer service is abysmal, and their lack of accountability is appalling. I have been promised a callback for the past three weeks and have not heard anything.

Let me start by saying that I would never again recommend this place and I would give them 0 stars if that option was available. They put a remanufactured engine in our car and gave us a 12 month 12k miles warranty but less then 3 months and 1k miles engine head gasket is gone and they are not honoring the warranty and trying to charge 7000 to fix the car. The car has been there for a month now and they keep saying they’re gonna call us. We are going to take a legal action because they also took paperwork out of the car and switched it however, we have copies of it.

They are awesome, they fixed my ignition switch (take key out of ignition) problem on my C300 2010 Mercedes benz with over 203,000 miles. When no one else would, every dealerships I called were telling me there is a 4 to 5 month wait on the part that is needed also they said they are NOT repairing Mercedes benz under 2014. Of course that's not what I wanted to hear, because the problem was intermittent, once that part stop working all together,which means the car would not start no matter what you try to do, you would not be able to get a jump, the only thing that would work is to get it towed. So one Tuesday late afternoon I was driving from the Alpharetta dealership, driving through Norcross, I went to jr bbq i looked across the street saw BMI, I left there drove over i walked in I told him my problem he say we can fix and repair. They gave me the reassurance they can and will fix. So when I say BMI, IS great and they do good work. My old boss Mrs. Liz Wall who owned Mainline medical she use to take her MERCEDES THERE and they always always did her right, she was a happy customer and so am I. I hope my experience resonates or if not resonates then lead you to a business that will fix your car, be fair with pricing and be honest. Mrs. James

The best Luxury auto repair shop! Great customer service and fair pricing. The shop really improved since the new owner took over. BMI provides prompt, honest, and efficient service to my Mercedes and I will definitely come back for every regular appointment.

I have an older model ML350 but with only 85k miles on it. Greg has been helping me make sure it’s running in top shape and safe for me to drive. Recently took it in for some normal maintenance work and was pleasantly but extremely surprised to notice a considerable increase in my gas mileage!! In a previous visit, he saved me from making a completely unnecessary repair recommended by a Mercedes dealership. He and Travis examined the car for the supposed leak, and discovered nothing was wrong. And he charged me nothing also. Saved me from blowing $1100! I trust that Greg is looking out for me!

I recommend BMI to anyone needing quality Mercedes repairs. Greg took the time to explain all the issues with an older 450Sl that I purchased for my wife. He was able to get the car to run smoothly and with power when other repairs shops couldn’t. Thanks Greg.

It’s hard to find an honest mechanic - it’s even harder finding an honest Mercedes mechanic. Greg was able to repair a window actuators on my W123 and it took a lot longer than expected. Not only did Greg not charge me more, he also replaced some extra parts on the car.

My boyfriend and I went here today to get our cars battery checked on a code scanner. You can go and get this done for free at advanced auto parts or really anywhere. The owner took our car back and did not tell us we were getting charged. It took about an hour, he then left on a test drive and the lady at the front desk gave us our bill. 110$. We waited for him to get back and politely asked about the bill and told him most places do this for free. He told us he had to keep his business open and then proceeded to CRUMBLE our bill up and throw it across the room and tell us to never come back!! This was so unprofessional and I have never felt so disrespected at ANY establishment. I don’t know if he was racist but his temper was out of CONTROL! We have been coming to their business for over a year and spent thousand of dollars here!! HORRIBLE SERVICE AND I WAS HONESTLY SCARED OF HIS RAGE. Never coming back.

I took my Mercedes to BMI, the lady with the British accent was very helpful, however Greg Roger is a RIP OFF! I brought my Mercedes for a problem, he charged me $1000, and I still have a mechanic problem with my car. I took the car back and Greg Roger refused to address the problem and became very belligerent. I would never recommend this business to any of my friends!

BMI is absolutely wonderful. My expectations are always exceeded. They do an excellent job, they are reliable, honest, fairly priced. You could not ask for more. I will only bring my Mercedes to BMI. I could not be happier or more grateful for the service I have received. They keep my car in pristine working order.

I have been a client of BMI Mercedes Service for over 6 years and I am a huge fan. Greg Rogers has given me great advice and has worked with me to allow me to keep my car in good mechanical shape with concern for my wallet. I'll be moving out of state soon but I don't think I will find a better mechanic anywhere.