Came in for replacement windshield wipers, guy had to pull three different sizes out because they kept not fitting properly, but finally found a set that would work and it was less than $50 altogether for him to install them for me. All that and I was still in and out in less than 5 minutes. These guys are here to take care of your problem, all customer service and no bullshit. Thanks again
Travis gives the most excellent customer service here that you could imagine. Sent me pictures from his phone to mine before I went there. Ask for Travis if your looking for a hard to find odd ball part. He will find it somehow, someway, I guarantee it.
Typically, auto parts stores are places filled with bravado and testosterone. I'm used to it, even fine with it. But this was different. Chris was friendly, efficient, and knowledgeable. I could hear other employees acting similarly. Heck, even the bathroom was clean (not fancy, it's a parts store - but cleaner than many restaurants)!
I ABSOLUTELY looooooove this auto parts store… this one is privately owned by an AWESOME young😉 man … ALLLLL the guys in there are soooo knowledgeable helpful and patient!! Definitely recommend this place for ALLL your auto parts and sooo much more!! Ya feel like family when your there… just can’t say enough great things about the employees there!!!
My husband and I were vacationing in St. Augustine and when we were leaving there was a tornado warning.
We stopped at Sanford and Son to ask if we could shelter there, since we have never experienced a tornado and didn’t know what to do since we were to drive in the path of the tornado.
Sanford and his staff were very welcoming, friendly and understanding.
We were very appreciative of their kindness.
I read the reviews for this place and still gave them a chance. I had a feeling I was was going to have an issue so I didnt buy the auto parts I needed but I did need some drill bits so I stopped and bought them. The total for the drill bits was $12.13. when I got home I checked my bank account for an unrelated reason and seen the napa charge for $17.13. i called them the following morning and asked what was going on. I spoke with Sanford who assured me it was a clerical error and offered to refund me 5 bucks. I don't know if it was an accident or not but be very cautious when shopping here.
This was the first & last time I would recommend shopping at this Napa location. As stated on the Napa website April 1 thru 30 2022 the company is doing the 20% off bucket sale which gives purchase of 3 or more select items 20% off. This location was selected when I opened the Napa app on my phone. I walked in the store around 9 am & was the only customer at the time. The person at the counter asked what I needed. I proceeded to ask if they were doing the 20% off deal which I showed on the Napa website. The associate or owner looks at the phone and says I don't know anything about that promotion, then proceeds to say we don't participate in any fill the bucket promotions. So at this point I went to the other big name parts store & filled their bucket with $350+ dollars in parts. I like to support local business however this person did not even ask what I needed and basically let a sale walk out the door. Lastly if this location is not participating in any Napa promotions you should be listed as such. This is the only Napa store I have ever been that doesn't honor the company's promotions.
Friendly staff that can help you find anything for your car, from oil and filters to specific OEM replacement parts. Fast friendly service with huge selection. Ask for Taylor, especially if you have questions regarding import cars he knows a TON!
I needed parts to repair some air suspension lines.
They answered on the first ring, knew exactly what I was talking about, had it on-hand, and got me out the door with everything I needed (and QUALITY brand names, like Gates).
Five star experience, like every other Napa store I have been in!
Absolutely fantastic staff. I wish I could remember the guy's name that helped us out. It was a younger white guy with glasses. Our alternator went out while we were staying in St. Augustine. He ran a diagnostic test just to make sure. Gave us a great discount on the part. Loaned us tools to change out the alternator. My kids and I sat inside while my husband changed the part out. He offered us some of his pizza and personal sodas. He just generally conversed with us and seemed as though he cared for his job. If you need a part, use this business and they will take care of you.
Great store to shop in. Good location. Well stocked with what you need in vehicle care. If they dont have it they will get it for you. Great store for women shoppers, they go out of their way to assist and explain for women shoppers who are not used to shopping for car care items.
Iv been dealing with these guys for a while now. They seem to have everything I always ask for. Well today was no different. I walked in looking for two kinda odd truck batteries and they had them. Jordan helped me out and he was a super nice guy!
Nice people. Did decent work. I came in to have hydraulic lines made. They were finished in a hurry. The cashier asked if it was for a boat. I said yes. He proceeded to severely over charge me. They charged me 376 dollars for 4 hoses. Made derogatory statements about owning a boat means your rich. I had one more hose to be made and being afraid to go back to napa I went to Melvin's auto. Only 30 dollars for a similar hose. Watch out.
Love this place always have what i need and if not they always get it. Knowledgeable, friendly staff. I cant thank them enough for how much easier they make my life and job!
The kid working the counter was very nice. I came in to have my ICM’s tested and he told me they don’t have the machine. But he picked up the phone and called the other auto store in town and made sure they could test my module! Very helpful and friendly.
I was very impressed with the knowledge in the help but we got from the Napa store. My engine light was on and I hate to say it but I went across the street to O'Reilly's they checked it and said that my engine was running hot well I knew that those machines could pinpoint the problem and was very thankful that Napa crew did it and I hope it fixes the problem I love that they had the Christian fish hanging up also I knew I went to the right place then.
Five Stars All Day. These guys are amazing! Don't buy your parts anywhere else! Great knowledge and customer service. Also, they back their parts 100%.
While I usually don’t write my purchasing experiences, on Wednesday 4/18, I visited the NAPA Sanford & Sons Auto Parts store on CR16, in St Augustine, to check on replacing a previously purchased Passenger Side NAPA Wiper Blade that recently started missing an area when wiping my windshield, in addition to purchasing a Rear Brake Light Bulb for my 2011 Sonata.
First, when I told the guy behind the counter (who I’m assuming must have been the owner) about my Wiper problem and showed him my receipt from when I previously purchased it, he asked one of his Service Techs to replace and install a new Wiper Blade, at NO Charge. Next, when I went to purchase the set of Brake Bulbs, I took the Bulbs out to the Service Tech and asked if he could also install and replace both my Brake Light Bulbs, to which he said “absolutely.” While he ran into unexpected technical difficulties getting the bulbs into the plastic holders and getting them to properly locked into place into the Rear Brake Lights, which took about 20 minutes, he maintained a pleasant positive customer focused attitude during the whole experience. Lastly, when I went back into the store to pay for the set of Brake Bulbs, which cost about $2.75, the owner total me not to worry about it. I can only assume that because I had my Vietnam Veteran Military Hat on he graciously gave me the Bulbs to me at a No Charge…how unexpected and nice was that!
That said, I wanted to take a moment and share my wonderful customer experience and compliment the NAPA Sanford and Son Auto Parts store for way exceeding my expectations in delivering excellent customer service and for acknowledging my Military Service.
Thanks again! Pat Favale, Combat Wounded Vietnam Veteran
Firstly, you have to ask an employee to look up oil filter numbers for you, good luck using the Napa website because it's terribly slow. Secondly, on more than one occasion I have had to wait until one person gets off the phone in order to be helped, even though there is often two or maybe three employees standing at the counters doing god knows what instead of helping customers. Thanks for making me feel like a jackass by letting me stand here for a few seconds only to tell me you can't help me, if you can't help me then why are you out front where I can see you? Finally, the last time I was in the store I needed to ask a filter number, one guy on the phone other guy just standing around, guy standing around tells me phone guy will help me in a minute, phone guy ends his call, the phone starts ringing again before he can say anything to me, I assume he is gonna ask the caller to hold please, NOPE, he goes straight into conversation about some plug wires for a Chevy Z71. Meanwhile there's people in the back goofing off and I just have to stand there in silence with the other employee. Needless to say I left without my $9 filter. It's a shame because this happens frequently and have committed to going the six more blocks to O'Reillys or AutoZone. I used to get all my parts from Napa but over the last decade or so the quality, warranty, and prices have all gone in piss poor directions. I give up, I'll only use this store if I need something same day and they have it in stock.
This NAPA has a great selection of parts for my Triumph (bike) and Maxda (car). You are usually greeted at the door by someone asking what you are looking for which cuts down on my time wandering around looking lost and gets my back to my beer fridge that much quicker.
59 West Ave, St. Augustine, FLTowing service
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