Amazing helpful staff. Not only was my battery still under warranty, but there was a $20 difference in the price. So they gave me a giftcard. I appreciate the kind staff.
I am editing my review. While the customer service was great, the mechanical abilities of the staff is lacking. The woman installed the new battery and my car started and I was able to drive home. However the next time I went to start my car nothing happened. I had to call AAA to come and when they looked at the battery, they actually laughed when they saw how poorly it was installed. It wasn't connected to what it was supposed to be connected to and this metal piece was so close to one of the charges, he said it could have started a fire. AAA isn't supposed to touch batteries that they don't provide, but luckily he felt bad enough for me that he fixed it for me.
2025: Found current staff very unhelpful (March 8th, late afternoon) Would walk away after barely answering a question. A few seemed to just not want to be bothered. I left and decided to spend my money elsewhere.
2018: Natalie was awesome, very friendly and considerate when I needed a new car battery. Empathetic and not pushy. Will definitely use Advance Auto Parts again
I am extremely disappointed with my experience at this store this morning. I arrived at 7:00 AM, 30 minutes before the store opened, and waited patiently. When the store finally opened at 7:30 AM, I was greeted by an employee named Chris who had an incredibly bad attitude. Not only he was disrespectful, but he outright refused to help me with my request and suggested I go somewhere else. I have visited this store before and had a positive experience, but after today, I am extremely frustrated and will not be returning. The customer service today was appalling and completely unacceptable. Thank you Chris.
I called this store to ask for a part that I needed, when someone picked up they immediately put me on hold and after 10 minutes of being on hold someone picked up and said "wassup", i heard laughing after I explained what I needed and then they just hung up on me, waste of my time.
Can we just close this location??? I have been to this store on numerous occasion and the team members here just hate their job. They complain about everything, watch each other, dont attend to customers, waste customers time, dont reccommend alternative locations to get parts unless asked...its just a disaster here. Can this branch get a propper set of workers or just raise their damn salaries???Bcz something just aint clicking and ive been to numerous AA stores around the area and sadly this one is the worse.
Never going to this location again, staff standing around talking about Trump and laughing in a group never assist any help , once I found what I was looking for , they broke out of their huddle and pretended they was busy in the back , I stood in line about 5 minutes to get checked out for someone to say I will be right with it I’m still standing in line another 10 minutes mind you I’m the only one standing in line a Caucasian lady walks in she gets the help she needs. I will be contacting someone to take my complaint further.Because this is an on going issue with Tan people!
Daniel went above and beyond on 12/18 for my friend and I. They hooked up our battery, but when the car wouldn’t stay on, they continued to assist us. We believe the alternator is worn out, but he spent over an hour adjusting and replacing the battery terminals so the car would run as long as it was moving. His knowledge was solid and his customer service was amazing!
Our car battery died from the excessive heat and when we tried to reach out to PepBoys, they were less than helpful. Told us to come in and they’ll “maybe fit us in” without asking any info about our car/battery. We did some research online and found Advanced Auto Parts had the battery in stock, ready to pick up within 30 mins with availability to help install/replace. So we called back PepBoys to confirm that they even had the battery in stock, they said no. So we would have gone there just to have been turned away. Immediately we went right to Advance Auto Parts website, bought the battery and went straight there. Unsure of the employee’s name who helped us install/replace the old battery, but she was incredible! Super knowledgeable and helpful. Absolutely will be back when needed!
Seem to be ran racist Hispanics. They didn't wanna help me, just ignored me said "oh one second" and stood there doing nothing but assisted the next Hispanic that walked in the door. I left them and immediately wrote this review. I don't stay where I'm not wanted or wait around last, this guy was new, cuz i heard him, he wasn't already there.
Service attendant treated me well got me a discount I got my part all is good great place to get parts. You can also be out as fast as you want or you could take your time and walk around the store and shop. I'm satisfied, and so will you
Had to go to 3 diffrent shops to get help.
The shop I bought the part at, couldn't issue me a return and sent me to the one I pick it up at.
Erick (store manager) quickly took ownership and assisted me quickly. Miguel/rep also showed willing to provide service, not just do their job.
Will drive extra to come to this store and have this level service.
Advance Auto Parts website states that a part I need is in stock at this location. It would also be available to order online and pick up in 30 minutes if I like. Went to store to check part before I purchased in person in stead but when I arrived they in fact didn't have the part as stated in stock. All I know is that I drove 45 minutes across town for nothing. Thanks for nothing Advance love the incredible good for nothing website , great job !!!!!
Steph was very thorough in their assistance with me when diagnosing issues with my car's battery. While I wasn't able to get immediate services from the store, Steph provided me with excellent advice and guidance towards my next step
Steph was super helpful, friendly, professional and made sure I got the correct stuff I needed for my car. My power steering was whining when I turned the steering wheel so I went in to get power steering fluid and said let's just make sure your car takes power steering fluid for that so she entered my car into, 1997 Nissan Sentra actually uses, Automatic Transmission Fluid or ATF instead of Power Steering Fluid. A friend that's worked on my car previously had used power steering fluid, I sent him a pic of the bottle of ATF, that Steph rang up for me. I had asked him before going into the store if I needed a certain kind of PSF, but Steph was on top of things and I was in & out in no time. Thx for having someone Amazingly Helpful, Friendly, Knowledgeable and Professional like Steph on the Advance Auto Parts staff, makes me feel more comfortable as a single woman not knowing much about cars that Steph is there to help me.
I had an excellent experience with an associate named Steph. She was kind upon my entering the store. She immediately helped me look up my wiper blades for my vehicle and even helped me put them on. Service is everything and this girl is a shining example of that. I can tell she’s the kind of person you want running a store of her own. Thank you
Love the staff . But this is one busy store. If you want online pick up or curb side your COMPLETELY out of luck. I order once a week and the best I've ever gotten was when i arrive they will do there best to scramble for it
When it is your turn.
Fw my dawg, Pablo. This store always has friendly employees that greet you as soon as you walk in. Pablo helped me save $200 today by giving me some great advice on the problem that I had with my car. I appreciate that so much because it proves that they are not a company that wants to just take your money. They actually want to help and assist you! I appreciate the great customer service and the help! Would definitely recommend!
Excellent service! The general manager, Bill, knows what he is talking about. I have purchased many parts for my two vehicles from these guys. Hint : (if you want to save some money, order the parts online, from advanced, enter the promo code that they give you. Then pick them up at the store) I saved 38% on my brakes and rotors, using this method!
I needed help with brakes for a buddy. They were very helpful and took the time to talk me through the entire process and what I would need. I liked that they didn’t try to hard sell me on the most expensive pads and rotors and a lot of extra stuff but instead educated me and just let me decide. I’ve been to plenty of other places that didn’t help you half have much.
I came here 30minutes before the store closed and even though they were packed, running everywhere helping their customers they still took care of me very quickly. They checked the battery in my car, sold me a new one and also installed it for me. I wish I would’ve asked the gentleman who helped me for his name but I forgot. He was a Hispanic man with light blue eyes if I’m not mistaken. He was very nice and made sure to help me with everything that I needed. Great service!
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