This rating is based on customer reviews, inventory size, pricing, and service quality
Plus Used Auto Parts LLc in Opa-locka, FL scores 76/100. Sentiment is mixed but generally positive: many cite courteous staff, helpful sourcing, fair prices, and smooth shipping. On the flip side, reports note slow/no callbacks, long waits, rude phone etiquette, price hikes on arrival or overpriced quotes, strict no-refund/no-testing policies, and disputes over part condition. Inventory variety is mentioned, but yard organization and on-site ease of finding parts aren’t clear. Smart move: confirm price, condition, and terms before traveling.
What clients say about Plus Used Auto Parts LLc in Opa-locka (FL)
Very honest people, bought $4500 worth of parts. Headlights hood fenders radiator core. One of the headlights partially worked but the staff went above and beyond. They sent a new one which turned out to be not compatible but i found one locally and they reimbursed me!!! Yes it was a bit of hassle but you gotta understand these are used parts and they really cared and made it right. OVERALL EXCELLENT EXPERIENCE
I had a really great experience with Plus Auto Parts . Even though they didn’t have the specific part I was looking for, the level of customer service I received was outstanding.Instead of just turning me away, they took the time to help me—offering tools, guidance, and even sharing a contact who might have the part I need. That kind of kindness and willingness to go the extra mile is rare these days.You can tell they genuinely care about helping people, not just making a sale. I truly appreciate their honesty and support, and I would definitely recommend them to anyone looking for auto parts or just good, trustworthy service.Thank you again for your help!
I bought a door for a 2024 Rav 4 paid 12.00.00 dollars for it!! It had 27 dents in it my shop is in Ohio Fernado shipped to me I called him said can u refund me for the door it's junk he sends me a bill from the trucking company for 12 94.00 dollars that he says he paid to ship it to me!!! Goes on to tell me he buys from Copart and I can give door to a driver when he buys a car !!! Never called me I've called him a dozen times and hasn't called me back he blames his wife for paying the bill of landing and STUCK me with a scrap door!!!! it's terrible way to treat someone.
TERRIBLE CUSTOMER SERVICE, called to check if they have a part in stock and took over an hour to get back to me with an answer. had the part but said there was no way for them to check if it works and so I drove 40 miles to go there and they told me I couldn't check the part for myself unless I buy it and if it's faulty there is no refund! waste of time and gas!
I cold called this auto parts company looking for a rear truck light fixture not expecting much of a professional experience. Boy was I surprised! Not only did they go out of the way to try to help me locate the part but also sent me pictures of the part and it’s packaging before they shipped via text to my phone. Also talked with two gentlemen who were both extremely courteous with my ordering. Wish all companies were as professional and easy to deal with as this one. Highly recommended!!
Horrible experience would not recommend this place to anyone, a waste of time the guys there don’t know what they are doing the parts are overpriced your better off going on eBay to buy them if you want to pay more for parts and get ripped off I recommend this place
Unprofessional team with worst customer service/salesmen ever! I wanted to order 3 parts for my car from their place (about $600 worth) after seeing online that they do have them. So I called twice and both times I have been told that they will check for availability and call me back, but they never did. Then I called the third time (after waiting for a whole week to hear back from them) and someone named Fernandez or Hernandez answered and was very rude and he started yelling because I told him in a very civilised way that I need an answer in order to see if I should look for those parts somewhere else. I never heard a salesman talk this way to a customer in my life!! Rude and unprofessional staff!! They do not even deserve 1 star. I would have put zero star if the system allows it.
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