What clients say about Rock & Roll Trailers in Opa-locka (FL)
Update 3: Discovered that the boat’s loaded weight exceeds the trailer’s capacity. This explains the blowouts -- the trailer is overloaded. I gave them my boat model and they were able to see it in person before building this trailer. I relied on them to build a trailer that could safely haul my boat. I get it, mistakes happen, but now they want me to pay 100% out of pocket for either a new trailer or to upgrade this existing trailer -- when they built an insufficient trailer. I'm trying to work with them to get this addressed, but there is no urgency on their part and I can't get straight answers. Apparently safety is not a concern for them. This is completely unacceptable. All I'm asking is that they correct these issues so I can tow my boat safely -- without trying to charge me full price for their mistake. That's completely unfair.
Update 2: Rock & Roll Trailers reached out to me since posting my first review and offered to try to address the issues (prior to my tire blowing out). However they want me to drive 4 hours there and 4 hours back with the trailer/boat, which I do not feel comfortable doing at this point. So I'm not sure there will be a solution to these problems unless they come to me or I find a local trailer place to fix the issues.
Update 1: 1 trailer tire blew while I was on the highway and I had to put on a spare to get home. I read the max load ratings on the tires and they read "2470lbs for dual." With 4 tires, that's 9880lbs total max for all the trailer tires. My boat is around that weight, and possibly more when full of gas and gear. Why would they use these tires for a trailer that is supposed to have a higher max rating?
Original Review: I really want to like Rock & Roll Trailers. They seemed to me like good people who were going to pay attention to detail and get my boat trailer right. Unfortunately, the end result was that there were (and still are) many things wrong with the trailer that was built for my boat. It was as if they built my trailer without ever having seen the boat. A few issues include:
1) The center beams were too short. The first time I drove my boat onto the trailer, the boat rode right up onto the center beams, bending the wood and breaking the beam. This could have scratched my hull. They were nice enough to send me replacement beams that were taller, but I had to drill and install them myself. And I know nothing about mounting beams.
2) The second time I drove onto the trailer, the center beams bent completely inward. The trailer was built with no cross beam support, so they were too weak for my heavier boat. I was told they've never seen that happen before. But I looked at other catamaran trailers for my particular boat, and they ALL have cross beams in the center to support the inward force.
3) The front vertical beam that holds the trailer wench seems to be too far forward and too short. When I try to wench my boat forward, instead of pulling the boat directly forward, it pulls my boat downward, pulling the front end of the boat down and the back end up. This causes a lot of pressure on that beam, leading it to start cracking and the bolts to bend. The screws holding the wench bent because of this, as well as a crack in the bottom of the beam where it's welded to the plate. Basically if you tighten your wench when you drive the boat up on the trailer, when you pull it out of the water, the weight of the boat is pulling the wench upward because of how low the beam is. Not good.
4) The front ladder is way too far away from the boat and is useless. There is no way to climb the ladder to get onto the boat, which is the whole point of the ladder. It could be fixed by adjusted it closer, but I can't adjust it closer because then the low wench on that ladder beam would pull the boat down even further, making that worse.
5) The front tire cap upon receiving the trailer was broken and lubricant was leaking out, I had to replace it. Not a big deal, but again, it's a brand new trailer why should I be replacing things right away.
Stopped here heading home from the Keys and needed new axles to make it back safely. We arrived about an hour before closing and offered to just buy the axles and fix them ourselves since they were about to close, but they kindly offered to stay late and fix them for us. We were very grateful, and even got to enjoy a little time in Miami while we waited.
I bought a brand new boat trailer from a different manufacturer, which came with a numerous of issues, from frame issues to weight balance issues.
I took it to Rock and Roll trailer, the owner, Mr. Mejia and his staff, fixed all the issues in less than a day. They are very knowledgeable, trustworthy and really dependable.
I am highly confident in the work they did, and I recommend them with no issue.
Very professional and great customer service.
Rock & Roll trailers did a great job building a trailer for my Grady White 325. They were responsive with communication, pricing was excellent, and they were able to keep very close to the timeframe that they told me. I ended up with a well built trailer with all the features I wanted AND a great deal on price. I highly recommend Rock and Roll. Thanks guys!
Best place to buy parts for your trailer, best price in the market, i got my parts a half price in any other place i looked at. Claudia was very helpful ask for her!.
Top notch trailer builder!! Had a custom trailer made for my new boat with some tight space limitations. Yusef accepted the challenge and did a fantastic job. Thanks Yusef, George, and the rest of the crew at Rock & Roll!
I recently purchased a boat trailer from Rock and Roll Trailers, and I couldn’t be more impressed. The quality of their trailers is exceptional, especially considering the very reasonable price. They use durable materials and provide thoughtful design features that make towing a breeze.
What truly stood out to me, though, was their customer service. The staff was knowledgeable and genuinely cared about helping me find the right trailer for my needs. They took the time to answer all my questions and made the buying process smooth and enjoyable.
I highly recommend Rock and Roll Trailers to anyone in the market for a reliable and well-built trailer. This company truly knows how to combine quality with outstanding service!
Best trailer manufacturer in south Florida ! I am very happy with my trailer . The owner and staff were amazing , professional and responsible. This company is top notch and have the best service and warranty. Thank you Rock and Roll !
It's the details that make the difference. I shopped for months having a quad 8k axles trailer made for my SeaHunter. After all my research I decided on Rock and Roll. They build the nicest trailer for the money by far. The owner and staff are first class. They go above and beyond before and after the sale to make sure you get exactly what you want. I will use them for my future boat trailer needs!
Absolutely incredible service, support and quality work! Yusef, Linda and Claudia set the bar high as a management team! From the day I showed up they provided the right advice, guidance and customer service I needed to make the best decision for my trailer along with many other logistical things behind the scenes. Their attention to detail is top notch. Do not go anywhere else for your trailer needs!
Thank you RocknRoll Trailers for getting my customer's trailer road worthy new brakes, hubs, electrical, lights. You guys always come thru with last minute things.
Could not have been happier! Everyone was great from beginning to end. Excellent communication, quality workmanship and a beautiful final project. Would highly recommend this company for a job well done!
When Joseph was owner you had good service, good technical support and overall good experience dealing with them. I don’t know if Joseph sold but you can forget about the service and technical support part. I guess they got too big. Will not be using their services going forward.
They have gone above and beyond to assist me whenever called upon. Fast, realiable and accurate service. Trailer is also very well built and tows nicely.
Extremely pleased. Highly recommend
I clearly explained my situation, that I will be driving 1400 miles to pickup newly purchased boat. If I don`t pick it up by certain date I will be charged storage fees. They assured me that everything will be ready and perfectly adjusted to boat. All that changed after I paid them deposit. Trailer was barely ready on saturday instead of Tuesday, I had to change my plans three times. If you are time restricted, be sure that you can`t rely on them. Overall quality of trailer is average, electrical wires are not insulated from water intrusion, it will not last too long if you don`t fix it yourself. bow catcher was not installed/adjusted properly, and guide posts were missing. On top of that we found out that brakes are inoperative, fluid completely leaked out because lines were not tightened.
After a ton of research and speaking to owners, I decided to purchase a Rock & Roll trailer. They make a quality product, and I hear the service is excellent. I bought a boat without a trailer, and they could complete it in 2 weeks. Pricing was similar to other manufacturers, so I went with the R&R. Alicia was very responsive and easy to deal with! When picking up the trailer, I did not have the correct electrical connection, and they threw one in. I appreciate all the help and am glad to be back on the water!
Great company to work with.Trailer exceeded my expectations! The crew hand washed the trailer before I took delivery and made sure I had everything I needed before I hit the road! I highly recommend using rock and roll.
Message: Wanted to express my thanks n appreciation for delivering on all aspects of the order. Not only did Damian follow through but delivered the trailer to my storage facility while I was out of town. Can't say enough about the quality n service of RnR trailers -Kudos for a great business n customer service . Pete
I bought a boat and it had a very ruff trailer, they told me they had a new one available so I agreed to purchase it. I waited in a hotel until it was ready. The trailer lights didn't work on my truck and never got them working properly. I had to drive 4.5 hours back home like that. 4 hub bearing popped off on the way home and they sent me more but they wont go on. Then one wheel sheered of the real axle when I called them they asked for pictures which I did send. Four months later they told me that I need to bring the trailer to them to look at it. I couldn't do that. I asked them to have someone bring me another wheel and hub . They told me that it will cost to much and I must have got into an accident with it. Now I have a tri axle trailer with only 5 wheels and no lights. They wouldn't warranty anything. $10,000 gone to waist. Poor warranty, no customer service.
Absolutely terrible service aswell as liars, took my money & never fixed my trailer after i was told it was. I proceeded to go back, they told me they were going to a order a certain piece that we needed to fix the trailer but of course the piece never arrived. I ended up having to fix it on my own after they took my money. I have my multiple boats & trailers and i have never had to deal with a company this terrible and low class.
Purchased a trailer from Rock and Roll trailers in July, 2022. I could tell the breaks had not been properly bled as soon as I started towing (slamming when I would stop and go). By the time I got home, the line had broken off completely. One of the bearing caps also came off. I reached out to customer service and they asked me to send pictures, which I did. I didn't hear from them again. I had to call back week later to get them to send replacement parts
It is unfortunate that I can’t leave negative number of stars instead of one star. Overall experience with Rock and Roll trailers has been beyond ridiculous. The owner starts a sale with you by promising that he will build a trailer that is perfect for the boat and tells you that he will take care of any problems that may occur or build you a correct trailer if he builds it wrong. That’s an empty promise to say the least. I received my trailer weeks past the promised completion time, had to wait for an hour and a half for wiring to be fixed on new trailer, as lighting was all messed up when connected to my truck: On 60 mile trip home I lost two out of four hub grease caps and grease was flying all over the wheels. Got the trailer home, all hubs had loose, poorly adjusted bearings. Seals were leaking grease all over the inside of wheels and brakes. Put the boat on, saying that it fit poorly would be understatement. When I called their office, young lady there told me to drag the boat 60 miles to their facility for “adjustment”, trailer was supposed to be built to fit the boat to start with. Bunks are flexing outward because they are set only on two sets of brackets each side, under a 8000 lbs boat. Two of the brackets have actually cracked. When I spoke to the young lady in the office, she did not really understand what the nature of my complaints was. She told me that they don’t manufacture the brackets and basically that it is not their fault that brackets failed. I asked several times to speak to the owner, he was never available, story was always that he is out or with another customer or sick with Covid.
Needless to say, I gave up on dealing with this nonsense. Found a trailer repairer in the area, had quality bearings and seals installed along with proper bunk brackets and bunks modified to fit my boat. Had also more brackets installed to support the weight of the boat, mechanic who worked on the trailer said that he had never seen a trailer built as flimsy as this one. Spent a lot of money on repairs but at least now we can tow the boat without worrying about the trailer falling apart. Couple of weeks later I had to go back to service because all the lighting no was failing again. Salt water had eaten away connectors in wiring that according to Rock and Roll Trailers was “completely sealed”, connectors themselves were marine grade and heat sealable but whoever installed them, had crushed the insulation on all of them so metal connectors inside were exposed to salt.
I know that my writing is a bit on a lengthy side but I needed to describe my experience in detail. In nine months I have compounded hundreds in repair charges. If I lived closer, I would take them to small claims court but it is not worth my time and expenses.
Someone recommended me this company and today I had a great experience that exceed my expectations.I think they all deserve that I take the time to write this post the same day, but believe me the service this people provide is hard to describe in a few words. They were on time at 6:00 am for my appointment and the work was performed in half of the estimated time. The staff was super friendly and professional, they have plenty of space for my 30 foot boat with the trailer, and the price for total maintenance for my trailer super reasonable. They helped me with many problems and also they took the time to explain me a lot of things. Also, for my surprise when I was leaving 10 blocks from the shop I stopped to check something in the back of the trailer and one of the employees just appeared to help saying that he was driving behind me to make sure that everything was ok in the the fist miles because I replaced the brake system. In conclusion, if you have problem with your trailer or you want to build one I recommend you this place 100%. Alex Gonzalez
Probably one of the best prices fir the quality of work. Still need lots of improvements. The turn-around was long. Trailer could have been made wider. The cross bars for center bunks were not functional. They could have been moved back around 2 feet.
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Finally a place to buy a boat trailer and any parts I need where they treat you like a human and appreciate ones business. Been there 4 different occassions and every time they take care of my needs. The prices are also very reasonable. They even helped me carry the stuff to my truck because my arm was hurt and i couldn't do it myself. 7
After searching and getting quotes from many other trailer builders from mid to south Florida, I decided to go with Yusef due to his willingness to answer all of my questions, yes I'm a picky buyer and his trailer reviews on google and other sites. His price was right on with his quality of work and not to mention that he went out of the way to repair my old trailer (free of charge) in order for me to transport my boat to his shop. Great guy, great customer service and unbeatable price...can't expect much more than that! Thanks Yusef!
I snapped an axle on Sunday, July 23rd, on the turnpike just north of Miami while traveling from Tampa to Key West. Joseph was the only person to pick up his phone on Sunday afternoon. We made arrangements and Monday morning he picked up all the parts needed for my Continental trailer and sent his technician Molina to the hotel where the boat was towed and we were staying. Joseph dropped off all the parts needed for my repair and Molina did an outstanding job removing the worn out parts and putting on the new ones...absolutely perfect. They literally rebuilt the entire bottom of my trailer: carriers, springs, axles, hubs, rims/tires, and all hardware. They had me on the road to Key West that afternoon....losing less than a day of our vacation. This is what blew me away: they charged me less than I would've paid in Tampa for the job in a drop-off-for-maintenance situation. These guys are awesome. Joseph is honest and fair...treats you like you've been doing business for years...and Molina is a superb technician. Thank you again Joseph for taking care of me during a tough time. I feel like I made two new friends and have a like like-new trailer.
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