This rating is based on customer reviews, inventory size, pricing, and service quality
From recent feedback, Rastro MR Used Auto Parts 2 in Opa-locka, FL scores 57/100 with sharply mixed sentiment. Many praise friendly staff (Oscar/Eduardo), quick help, and fair prices, while others cite phone etiquette and customer service issues—rudeness, hang-ups, and uneven treatment. Pricing feels inconsistent (great deals vs. very high). Inventory is hit-or-miss; some find everything, others face promised parts not in stock, wrong items, refund/warranty disputes, long waits, and disorganization. Verify availability and final price before driving.
What clients say about Rastro MR Used Auto Parts 2 in Opa-locka (FL)
Excellent service. I give Alex five stars because he truly helped me and went above and beyond my expectations. My congratulations to the entire team and especially to him. From the very first phone call, the experience was 10/10. Highly recommended!” ⭐⭐⭐⭐⭐
If you need assistance, ask for Alex!
Muy buena experiencia en MR Used Auto Parts.Fui buscando una pieza usada para mi carro y la tenían disponible a muy buen precio. El personal fue muy profesional y me ayudaron a encontrar la pieza correcta. Todo fue rápido y confiable. Definitivamente regresaré cuando necesite otra parte.
Excellent customer service. The staff was friendly and knowledgeable, and they helped me find the right parts for my car without any problems. The prices were fair and the service was fast. I will definitely come back again.
Great products and service, I had a gentleman named Oscar who helped me find what I needed and was very patient with me and also answered, any and all questions I had, will definitely shop here again
The man who answers the phone is very rude!!! I didn’t know that this company had multiple numbers and he screamed at me saying you already called this number I already told you! Worst costumer service ever!
I recommend you put someone else to answer calls. The man who answered both times seems to have emotional disabilities. I ended up speaking to him a second time, because your business has more than one listing with different phone numbers and addresses. After the man confirmed these facts, he informed me that actually the business has 5 phone numbers. He angrily scolded me for calling twice and hung up on me. I’m not sure what his name is, but I’m sure you could find out by checking who was it that answered the phone at 4:58 PM on February 12, 2025
They said a price, then increased the price at the end, the transmission was not the correct one, I returned and after 2 months everyday they say it’s getting delivery the same day, also they are not returning the money.
Bad experience.
The reply says immediately solution, they call this morning and it’s already passing the day and no money refund still.
If you are a woman asking for an auto part, expect to be hanged up more than 5 times. At first I thought there was bad reception, he didn’t even let me complete my sentence. As soon as I said do you have an engine transmission for….hang up. When my husband called, he was all nice and polite.
Horrible customer service, and they act as if they are rich and don't need you, yet they are working 9-5 behind the counter dusty, and greas is everywhere on them.
Es mi segunda experiencia en el lugar y fue excelente, lo visité hace como dos años y hoy me voy tan complacida como el primer día excelente trabajo, atención y servicio
Called on a Tues to see about a part they had, and was told they had it. I drove an hour on the following day to get it and the door was not available. Went home empty handed
Ordered a part, was told it was being delivered Saturday.
Monday comes and I call in to ask if they need me to pick up the part, as it wasn't delievered. They tell me "I don't know who sold you that, because we don't even have it" and hang up on me.
Buenos mi experiencia no fue buena desde el principio quedaron mal conmigo una semana antes de los 30 días de garantía llamo y digo que no sirve la transmisión. Y me dice Erik que llame una semana después y ahora dicen que perdí ne garantía , el día que se vence la garantía y ahora me dicen que no Que no me pueden ayudar
Será porque soy mujer
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