NAPA Auto Parts - Cole Auto Supply Inc in
Sebastian (FL)

20/10 customer service

Terrible customer service. Very rude and hung up on me. Looking for a part and they told me it doesn’t exist yet they sell the brand. Worst experience ever.

Fantastic location with things most other stores in Indian River/Brevard don't stock

Have gone here a few times always a pleasure

Good customer service.

A good auto parts store, with plenty of parts. A very well stocked store.

I love Napa. I bought a tire patch kit and it was not even $3 for several patches and the rubber sealant and the scuffing tool

Today I needed an air filter for a mini excavator. Called Napa with a cross reference. Never been there. Never shopped there. My wife went to pick up and they had it ready for her. Awesome customer service!

Awesome thanks for the new 8 Pack!

Great place for all your truck and trailer needs fast and friendly service

Helpful friendly great service on auto pr truck needs

Was well received and confronted with can we help you, as soon as I walked in. Very attentive employees and helpful. Will definitely be there again.

Called in to see if store could identify warranty remaining on a purchased battery. The manager asked me if he took my phone number when I bought the battery so I answered "yes" assuming he was going to type it in to check the computer....his response was...."no I didn't, I never take anyone's phone number". NAPA in general seems to be a good brand but the manager at this location on 6/22/2022 needs some customer service training. I will not be visiting this store ever again...

Thanks friendly service, I had to buy a couple of hydraulic lines for my zero turn around lawn mower. They made them up for me and I haven't had any problems. Fast friendly service, very knowledgeable employees

Smells like smoke inside, floors dirty. Needs a good cleaning. Won't be back. ? Also closed early on a Saturday and poor customer service.

Always helpful when trying to get the stuff that we need

I like this place because they honor their lifetime warranties on all their parts that they have it on

Had what I needed at a good price fast and friendly.

Gave me the wrong brake line parts, employee was not the most friendliest guy, not helpful at all, an order taker attitude.

Customer service was very helpful ' with great attitude.

This place needs some new employees..all duds..hard to get help..no interest in the customer..not NAPA that I know..with all the auto parts stores on every corner you might think they could step up their game..not this place and its a mess...they need some help

Everything was perfect. I had a very good deal on the items that I bought. Thank you very much.

Good stock of parts, lots of parking, knowledgeable counter guys.

Great place to get your parts for cars,and trucks. Very friendly and helpful people here !

Everything I need they had did not have to go all over looking for my parts

Worst customer service, the staff is more worried about drinking coffe, and mingling than attending to the public. If it isn't an emergency keep going to the next store. You will not be pleased with the staff. And you will wait hrs.

These guys suck, very poor customer service. The manager hangs up on you.