What clients say about Turn of the Wrench, LLC in Middletown (DE)
This was by far the worst experience I have ever had with a mechanic. I was referred to this place by my companies Fleet Manager so I called before towing my car over to them and they told me that the soonest appointment they had was 6 days from the day I was calling - totally fine. I called at the end of the day on the day they said I had an appointment and they said they didn't have time to look at it that day but would look at it in the morning. Annoying but ok. I called towards the end of the next day and they told me that they were busy and couldn't look at it.
When I explained that they had said I had an appointment he gave me an attitude and said well you can just tow it back off if you don't like it and honestly with the way this conversation is going I would prefer that. I tried to deescalate the situation and then hung up and my father called to check in assuming that it was because I was a woman they were pushing me around and when my dad said he didn't appreciate the way he talked to me he said I am going to push the car off my lot and you can just deal with it. Then we received word that if we did not get the car from where he pushed it too by 8pm they would tow it themselves. Absolutely ridiculous that instead of taking accountability for the fact that they were pushing us around they resorted to such extreme measures. NEVER bring your car here if you plan on having it looked at in any type of timely fashion.
Great shop! They fixed my Dodge Charger cover gaskets & spark plugs / full tune up, the receipt and itemization of all work completed was indeed impressive, even when my brother called to ask for clarification Dennis was patient and explained all the work & why it was needed. I would highly recommned this shop. Sean & Dennis were kind and overall truthful with the services needed. They also gave me back my vehicle clean in the front with no mess on the floors as thats a tic of mine. THANKS DENNIS & SEAN :-)
Sean and Dennis are great! My wife's tire had a slow leak from a prior plug that was discovered during a routine oil change. They fixed it for no charge. A week later the same tire was low took it back and it was another object in the tire which they again fixed for no charge as a courtesy. I've used them for other service jobs and have always been happy with their professional honest service. If your looking for a good local mechanic I highly recommend them.
My husband and I are so grateful we found Sean and his team! We can trust what they say about our vehicles and all work has been done to a top notch standard. The owner has been so accommodating and takes time to explain anything you need. We have referred most of our family and close friends to this shop. Thanks for your hard work Turn of The Wrench !
Ran over a tire nearby and dislodged something in the undercarriage of the car. Super lucky to break down near these guys. Sorted us out in about an hour so we could get back on the road. Very trustworthy staff and reasonable prices.
We cannot thank Turn of the Wrench enough. Coming home from NYC on a Sunday our car broke down. We read the great reviews and took a chance. The best customer service you can imagine and owner went above and beyond to get us back on the road quickly. These guys will take great care of you.
We had to get our work truck fixed and Sean and his team were excellent! They communicated with us before and during the fixes to ensure we were aware of all that was happening. Their service was done with precision and completed within our tight timeline at a great price. I highly recommend this shop!
This shop is awesome. I worked with Sean to get the bed of my Dodge truck replaced. He not only replaced the truck bed same day, they also detailed cleaned my rims and wheels and engine and also did a quick evaluation of my truck and let me know some things were in need of replacing. BUT, they did not pressure me to have them do it. They simply provided the information. Excellent work and crew!!!!
Very thankful that my friends told me about turn of the wrench! From my first convo with Dennis I knew I was headed in the right direction with my car. He is so patient with my 100 questions and very informative! The techs/ mechanics here are highly skilled, not just your average low skill employees who show up and get paid. Sean runs a tight ship and it shows! They truly take pride in their work. Will never go anywhere else for my vehicle needs. Thank you!!
Always 5-Star service from Sean, Dennis and the team at Turn of the Wrench. So thankful to have these professionals on our side for repairs to my Jeep - and there have been many. My son just had a unexpected issue out of state this past weekend and they were able to tow, diagnose, and repair things quickly when the local dealership brushed us off. Quality work and a warm, family atmosphere makes this our "go to" shop for any of our questions, concerns, or repairs. Highly recommended.
I work nightshift and TotW worked with me to bring my car in right after my shift. They had a scheduled vehicle that day and apologized for the wait.
The job was done well, and I they did a good inspection of the rest of the vehicle and let me know what to expect for the next visit.
I recently found a flat tire on my car and realized I probably drove over something sharp with all the construction in my new development. It was Saturday afternoon and most places were closed except Turn of the Wrench so I called and spoke to Sean who told me to stop by. I pumped my tire up as much as I could and limped over. Sean and his team were able to pull a long screw from the tire and repair it. The service was quick and price was reasonable. Despite it being closing time, Sean made an effort to help me. When I got home, I realized he went above and beyond and returned my car cleaner than when I showed up! Truly great service and I’ll be returning for regular vehicle maintenance!
I was having an issue with my breaks we thought it may be the abs system, Our mechanic we usually use retired so we were referred by him to turn of the wrench, we had a awesome experience, we dropped it off at 10:00 Thursday morning car was ready at 4:00 same day, he called few hours later to let us know he couldn’t find anything wrong, (which is a good thing) he tested several things, took it for a test drive, he bled the brakes so I think whatever it was it worked itself out, he said if I have any problems let him know, he went into lengthily detail all he checked on my car, price was very reasonable, they take off 5% if you pay cash which we did, we will definitely be back again if we have any problems. He could have told me things that were wrong and they really weren’t but he didn’t, very honest. Everyone is very nice there.
Just wanted to take a minute to thank the crew at “Turn of the Wrench”. Had my 2009 Mustang in due to a “check engine light” . They diagnosed the issue and gave me a detailed explanation of what was going on. Very knowledgeable and professional. Would highly recommend this shop for auto service and repair. Real nice people to speak with.
Got recommended to this place after posting on nextdoor about my terrible experience at Mr. Tire. Great service and really appreciative of their help finding the problems and giving advice without trying to force anything on me. Even personally showing me what was wrong so I wasn't worried they were making things up as some places do. Only problem is the fact I didn't want a headlight replacement (I had a replacement I planned to do at home), and they did it anyway and still charged me for it. Granted it really seemed to be miscommunication and an accident. But it was still upsetting the choice was taken from me, and I had to pay for something I didn't want. Did get discounted on the charge, but not sure if I'll return to the location.
First time using Turn of the Wrench. My AC was not working properly. They gave me an estimate of about $400 over the phone. They had to replace a part, and run a dye test. Amount came to $397.
Very Happy with their service, and I will definitely use them again!!
We have been getting all of our vehicles serviced and repaired at Turn of the Wrench for several years. It’s great to have a local automotive shop that you can trust to get the job done correctly the first time without exorbitant dealer costs.
Turn of the Wrench has knowledgeable technicians and all the current tools to repair and maintain nearly any vehicle on the road.
The front office staff is very friendly, professional, and will keep you informed on the progress of your service.
They will give you a prioritized list of anything that may need attention at that time or in the future. The prices are very fair and they explain everything that they do.
I appreciate the honesty and professionalism of this wonderful local business.
I highly recommend Turn of the Wrench for all your automotive maintenance and repair service.
Sean and his Staff at Turn of the Wrench have been servicing my entire fleet of vehicles (work & personal) for over 12 years now. I can't say that I recall a single complaint. The service is quality, the pricing is fair, and the scheduling is accurate! The only regret I have is that I haven't posted a review sooner!! Do yourself a favor and give Turn of the Wrench a try for your next vehicle service!!
I had my 93 MR2 engine blow on me and had it towed to Turn of a Wrench. I chose them because I saw them working on an MR2 years ago and figured they would know what they're getting into as MR2s are a unique car to work on. They did an entire engine swap with a used engine I provided them with. Upon completing the work, I am thoroughly pleased with the car. I have been driving it for a few months now and it runs perfectly and feels great to drive. From replacing belts and additional components, I was pleased to hear that Shawn wasn't satisfied with anything less than having it drive like it was new. I would definitely go back for any work I may need done in the future.
My wife uses this business and harassed me about them for years about spending too much money at the dealership for my Mazda 6. She had been singing their praises from day one and I just wasn't buying it. Until one day the dealership caused an issue that almost cost me $1600.00 dollars. I made a phone call to them and they were extremely professional right on time with everything I needed. I told them that if they treated me right they've got a customer for life and they treated me right! Very grateful for turn of the wrench in Middletown Delaware.
Excellent service and best priced around! They let me drop my car off early and pick it up late when I was unable to coordinate my ride due to health issues. Replaced my brake pads and rotors, and let me know what else was needed but were not pushy about getting it done, unlike every other auto repair.
Olivia and Sean are the best! Highly recommend Turn of the Wrench.
The team at Turn of the Wrench have worked on my personal vehicle as well as my light duty truck that I use to tow crab boats, haul plants, Christmas trees etc... It's hard to find an automotive repair company that you can trust, that's reasonably priced, timely, very knowledgeable, and honest. These guys are all of that and more ! Highly recommend.
If there were 10 stars, that's what they would get. I had a nail in my tire. I took it to another tire place in Middletown and was told it would be 2-3 hours. Long story short by the next day at noon I picked the car up. I called Turn of the Wrench, was told to bring it in and within 10 minutes the tire was fixed and I was on my way. One of the girls that works there even offered to start my car and turn the A/C on. THE best service if you're looking for an honest auto repair company, Turn of the Wrench is your place.
I very highly recommend this business. I was stranded about 100 miles from home due to a bad alternator. Even though they were full for the day, they worked me in and the price for repair was very fair. Everywhere else gave me a 2-3 day estimate. The tow truck apparently made a huge error in how they brought my AWD truck and the owner offered me documentation in case the tow caused further issues later. The entire staff was incredibly friendly and customer focused.
My car ended up in a ditch before work and needed it looked at ASAP that day. Called Turn of the Wrench, said they were booked for today, but asked me to hold for a second and they squeezed me in around 1pm. Car was completely diagnosed and fixed by 5pm. Friendly staff, reasonable pricing, overall good experience amidst a stressful day. Will return for any repairs in the future.
Sean was able to get the work done on my truck for half the price that the dealer quoted! And everything was done within a day. These guys are hardworking, last time I picked up my truck at 10:30 and three people were still there working.
Lets see, Great service, excellent work, Fast, reliable. Answers the phone. I bring all of my cars to Turn of the wrench. Sean has done the general maintenance of Oil Changes to replacing my tires. Which in on case I had the wrong tires on one of my cars, he identified the problem and was actually able to save me money. In addition, I have had some major work done and he did a great job.
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