Riverside Motorcars LLC in
Naugatuck (CT)

I wish they had a zero star option. Terrible and unethical. Looked at a truck that they claimed was "the real deal" and perfect. I wanted to have a mechanic look at it and they hesitated but agreed when I left a refundable deposit. The mechanic said they didn't even proceed past the test drive because it ran rough, the 4WD didn't work, and there was a terrible smell of burning fluid. I had to push them hard to refund my deposit and even then, they withheld $255 for no reason. They are no longer responding to me. Luckily my credit card company covered the fraudulent balance.

This place is run by angry men, hidden behind a facade of positive non-chalance… until they see you really inspecting a vehicle that he called a “gem” and the “real deal”, that “we lucked out with this find”. While we were inspecting the engine the owner, Joe, finally approached us and asked what we were looking at, and I said all the acid deposit left around the battery, and he said, well, it is a used car.. then I misread the odometer, and said the mileage is 128k, when the website says 112k and Joe says “well, I’m human, we all make mistakes” … ok… then he looks at the odometer himself and says, it’s 112k, I’m not selling you the vehicle and walks off… I saw it was my mistake and went into the shop and asked “what happened to ‘we are all human and mistakes happen’?” He said “get out, I don’t need your money, I have enough of it”.. maybe get a new sign if you have so much money because it’s faded out, I almost missed the place.. he even called us Nerds as we were leaving, not sure what got him so mad lol .. I think Joe just wanted a blind, no questions asked sale and the car was probably super shady and he didn’t like us really looking under the hood.. good things come to those who are patient, and the right car will come, but these guys certainly don’t deserve any business they might have, have a narcissistic superiority complex and make assumptions… just because I’m looking at a cheaper car doesn’t imply I can’t afford more, and I’m fine walking…

Trash!!! If there was a negative star selection I would select that. DO NOT go here. The owner (Joe) clearly has some anger issues that needs to be worked out and has to learn how to work with the public. He insulted us cause the odometer we misread by us (which was a simple mistake) and continued to say he doesn’t need our money cause he has a lot of it. Clearly by looking at the front of the building with the faded out sign, and the cigarette smelling showroom that looks like it’s been through the war I’d say he’s struggling to even afford a cup of coffee.

I bought my Lincoln mkt, 4 years ago from them never had problems with it, very recommended.

Guy hung the phone up on me just because I was asking about a car in his inventory, he said “u not from here” And hung up! I won’t be doing business with them

Saw a good deal on a toyota truck. Asked about the condition of the frame. He told me excelent condition. I drove 90 mins to find out rust everwhere and certain spots rotted. Wasted my time and gas getting there.

Worst dealer around I had just traded them a beautiful van almost like new . To jump into a car just so I could build my credit . We signed papers and my family left super happy until 20 mins down the road the engine light turns on and when I take it to my cousin there is a tranmisssion issue . They were not happy I did it but thank god I asked for warranty which they gave me for 30 days . If you buy from here cover your self and take it to another Mecanic . Not to mention that rude old grinch they call an owner . They did fix the issue but caused a lot of stress threw out .

I wish I could leave a lower review. Joe the owner was incredibly rude from the first phone call when he hung up on me after I asked about a Carfax or service history. Told me the car was clean and ran great. I FLEW up from VA to check out the Land Rover LR3 currently listed. Got there and saw that the truck was filthy, had a cracked moon roof, and completely smashed side view mirror. Was told that before I arrived that he would be working on getting the brakes tighter before my test drive. When we test drove it the brakes were so mushy the car could barely stop itself going 30mph. When the car jerked during acceleration Joe blamed my driving (this would turn out to be a faulty MAF sensor). When I pointed out the tire pressure sensor light on, he said it was just the weather, OK couldn't be faulty pressure sensors. I pointed out the compressor ran too long on the suspension lift indicating a system leak, Joe said "its pretty snappy to me". After checking systems and letting the car idle, it began to idle roughly and eventually died altogether and the dash lit up like Christmas. I went inside to tell Joe and he immediately became defensive and shouted "I don't have all day to spend on this" after which he ordered his son Christian to see what was wrong. After watching Christian remove the MAF sensor and get an aerosol cleaner out, Joe came out to tell me "we don't watch the doctor work" and made me go inside where he then asked "so where are you at with the car". Internally I'm like there's no way I can drive this car 700 miles down I95. I said "well the brakes aren't working and it doesn't run". He said "SO IS IT YES OR NO" I said "i think I'm waffling". He then stormed out shouting to Christian "HE'S WAFFLING, STOP WORKING ON IT WE'RE NOT WASTING OUR TIME HERE!". He then told me I could wait for a ride outside as he and Christian closed up the shop and left! First thing, yes, I am a sucker for flying out to check out this car, but this was the most truly insane sales experience I have ever had. I wouldn't recommend them to my worst enemy. Stay away. Their inventory looks like it got diverted on the way to the junkyard. I suspect they cleared codes before I got there. To top it all, the next day they had increased the price of the truck on their website from $5k to $6.5k! What absolute SCAMMERS!

Do not do business with this dealership. They are extremely unprofessional and rude. Save yourself the hassle and aggravation. They don’t know how to treat their customers properly. Definitely not a way to run a business, Joe. If I could give them a zero I would for the way they treated my friend. Absolutely disgusting behavior. Please do better!

If I could give zero stars I would.. I am single mom with no money. My mother helped me get a car and he told me he was having the car checked out. He lied he completely screwed me as soon as I left there and drove 70 miles check engine light turned on. I had to sink 600$ into it and now I’m trying to pass inspection and now I have an engine leak and coolant leak. All they care about is money. I had my 1 year old son in that car and god forbid something happened. Please save yourself the headache. He clearly didn’t look over the car. I wouldn’t recommend them to my worst enemy

If I was able to give him zero stars I would. He scammed me out of my money and then proceeded to tell my mom that I was slow and that she was crazy. He is rude and disgusting with how he speaks to women or people in general should not be tolerated. If you guys wanna file a complaint go to CT.GOV under consumer protection department you can report him I have already filed one for myself. If you live in Connecticut and dealt with him and he did some shady foul things to you I would highly suggest that you go to the police station.

Called about the 2012 Volkswagen jetta sport wagon TDI ask if they knew when the timing belt was last done since it has 189,000 miles on it he proceeded to say it has a timing chain I told him that it’s a TDI and they have timing belts he proceeded to say it doesn’t sound like you know what your talking about it has a timing chain in a nasty attitude this phone call lasted 2 minutes before I hung up they have no clue what they are talking about over there or what they are selling I don’t recommend buying a car from them ever just completely rude workers

I purchased a vehicle with an oil leak that was agreed on to be fixed. After going back twice to fix the vehicle wasting a ton of time the car still leaks oil. Don’t trust these guys to do the right thing, go elsewhere!

Stay away from this dealership. We had been in contact with him for weeks planning on FLYING in from Florida to see a car. We were all set with date. He had given us an address and phone number and we were going to go See the car on a Sunday morning. It turned out that it was the dealership and it was closed. An unfortunate incident arose for us and we could not board our flight to go to Connecticut. If we would have, we would have arrived cross country to a dealership that was locked up tight. They never got in touch with us as to what happened. Obviously a major SCAM!!!!

Truck was listed on marketplace with 127k for mileage. When i showed up the odometer showed 190k. The owner Christian's father, Joe, when asked why the mileage was listed incorrectly got irate and started screaming at me. He became very aggressive and started grabbing his crotch. Nothing like honesty and good customer service.

I deeply regret buying my car here. It was nothing but problems from the day I received it. They told me multiple issues would be fixed before pickup but they had installed junkyard parts that also failed. Overall very dishonest.

This scam artist tried selling me a vehicle that he cleared the codes on ahead of time so I wouldn't know. But, fortunately I came prepared worth my OBD scanner. Several codes were cleared. STAY AWAY, they are just looking for a quick sale

Mr. John provided HONEST, Top Tier customer service. He was very accommodating as well as informative. He never tried to push me into anything I did not want. I love my car and I don’t feel like I wasted money or time. I would high recommend both Mr. John and Mr.Chris. Thank you ??

Don’t buy a car here unless you want to spend an additional $4000+ on repairs because they sold the car in horrible condition. Kept the vehicle for a month for repairs and returned it filthy and on e. None of my concerns were fixed 4 weeks later. They don’t know what they are doing.

Joe is a fantastic guy. Would highly recommend him for your automotive needs. Great prices. Finally paid off my car last month after 3 years never had an issue. Joe cares for his customers and works with them. Great experience.

if looking for something good and reliable for a longer period of time this is not your place. 3 stars because the mechanic obviously didnt know anything about Russian cars but still was a good price for my 5k limit. Although 2k later in parts and repairs we are at a very nice well kept Russian car. Would recommend for any builders. P.s. they knowingly rent to active trappers and pimps which then later sell to customers.

Bought a car that was supposedly inspection checked. Car had a flat tire. Karl said tire would be fixed before pickup date. Pickup date comes, drove the car 5 miles and notice the tire is flat. Called them. Took it back. "We will order a new tire." I wait. Come back to pickup the car expecting a new tire. Where's the new tire? "No problems with the old tire, so we sent it back." I drive off, but don't get far because the engine dies as I'm getting up on the highway. I call. They scramble. Take the car in. Karl says "I'll refund you". Owner steps in and says no refunds. 1200$ in repairs later, here I am. Warning you to stay away. Don't trust suspicious 5-star reviews with no words. Read their Google reviews. Read their Better Business Beureu. Read their Yelp reviews. Look at the filter-by tags. They speak for themselves. Run. Don't walk.

If I could give this place 0 stars I would, do not come here. We should have read the reviews online before wasting our time driving here to conduct a trade for a Volvo 240 that he described as “clean” no rust or rot, no issues. I’m an autobody technician and that car had the typical rot for a 240 and was stripped of some parts. Complete waste of time even after speaking on the phone with him he sounded genuine, definitely was not the case. Was extremely rude and dismissive probably because he knew exactly what he was doing. Did not even entertain looking at our car or any interest in showing the car to us. Not at all what he described. If you buy something from them be careful you 100% are not getting what you’re paying for. Go to a more reputable dealership you will thank yourself later.

Staff will do anything you allow them to do. My experience with them was about as expected with used car dealerships. If you have no experience with cars, avoid at all cost. They were courteous to me, but the asking price was WAAAAY too high. I was able to negotiate a better price, however. I went in understanding that the vehicle would need much more work than they would tell you. All in all, they will beat you if you aren't knowledgeable. Single women and men who are expecting a perfectly working vehicle, this isn't the place for you. Outside of that, you can only expect used car sales people to be as shady as they can. Adjust accordingly.

Bought a 07 Saab from these people and I should have known better when the sales man could only talk about the new tires that it had! When I first saw the car, i was told it had a dead battery and he would charge it. I went back and the car was already running and warm. I noticed the port that you plug a trouble code reader/deleter had a cover that was off so I put it back on. I took the car for a drive and it ran great! I purchased the car for $7000 the next day but had to wait to pick up because they said they were installing a new battery. Again the car was running and warm at pick up. Later the same day, I let the car get cold for the first time, came out to start and it ran horrible like it was misfiring and had the check engine light on. I went to scan it and noticed the port cover had been removed again. Turns out it had bad exhaust valves and at the time could only tell when it was cold. (They knew about it and thats why the car was already warmed up and they would delete the check engine light!) I wanted them to fix it but they only gave me the run around! Within a couple months the car would barely run, even after it warmed up. They never helped after they had their money! I should have reported them to better business but was too stupid at the time! Please don't let them do to you what they did to me!!!

This was the best car buying experience i have ever had! Hands down. The entire process was stress free, simple, and quick. The owner, Joe was very accomodating. Karl and Bob were very helpful and straight forward. I was approved after an hour of calling and my vehicle was available for pick up the same day. My cars runs great! I have no complaints about my experience. I will definitely tell everyone i know to come here and this will be my auto dealers for life!! Thanks Karl and Bob!

It has been a GREAT experience working with Riverside. They helped me choose the perfect vehicle for me and I have had it serviced several times without any issue whatsoever. It is a warm friendly family environment. The same employees are still there from when I first bought my car and everyone has been nothing short of awesome. I recommend this dealer to my family and friends and would absolutely purchase my next vehicle from Riverside. UPDATE: My car which is still fabulous after nearly three years needed some repair work done and once again Joe, Kristian and the staff were amazing and honored every agreement. I would not hesitate to recommend this business and I would definitely use again.