What clients say about AutoZone Auto Parts in Naugatuck (CT)
Needed a new battery and went to AutoZone Cal was great!! Cal helped me find the battery for my car and he also installed the battery for me. Battery was replaced in less than 5 minutes and I was on my way.
Amazing service !! Thanks Cal !
Eddy and his team were very helpful. Quick to assist and advise on the best choices for my new battery, without pushing me into a high end expensive option. Eddy came out and changed the battery even in the cold. I highly recommend this store! My new go to place for all my car needs.
I had some great service with Rikki that had helped me with wipers. She did a fantastic job and was very helpful and kind with me. This place is excellent. ?
Was hoping to purchase a car battery and have it installed, I saw that others had success there. Unfortunately I was told they wouldn’t install it so I went down the street to O’Reilly’s and they took care of everything
Cal is the best thing to happen to this location. Knowledgeable, kind, and patient. I will be a customer at this location just based on how he treats his customers
Manager, Colby, rushed me through the return and explanations of things even though there is absolutely no one in the store. Horrible customer service even for a manager. Im asking for an explanation and you rush me out.
After trying to replace a rear wiper blade, and ruining the first replacement, I returned to Auto Zone and Andy, the manager who was not there in first visit, came out and replaced it in five minutes! Thank you so much, Andy, for helping us out!
Had an excellent experience at the Naugatuck store. The two managers there were so friendly and helpful Got my battery done in just a few minutes and made the process so easy. Would highly recommend Super helpful
People
Came here 6 months ago and had great customer service. I've returned with another issue and to my surprise received extraordinary customer service from a young lady in the store who was assisted by the manager Ed. Good team experience in this location. Thank you all
Horrible service. Came in to pick up a loan-a-tool torque wrench and the gentleman with the short grey hair was very dismissive and rude, stating he didn't know what I was talking about and that he could "sell" me one, despite the autozone website saying they had one of the loaners available for pickup. When I mentioned having loaned one from a different location, he laughed and said go there. It seemed more that he simply didn't want to be bothered with doing any work. Needless to say I will be avoiding this location in the future.
Such terrific customer service, shout out to Shawna the manager for helping me out with my battery warranty and purchase! Honest, trustworthy and dependable they stand by their warranty 100%
Loved in town for about 30 years. This place always is happy to help. Specifically, Doug recently helped me out with a tool issue I was having. He was super friendly, knowledgeable, and professional. I cannot recommend or thank him enough. I was having a stressful day and he helped fix the main problem with pleasure. Just wanted to publicly thank him and Auto Zone of bridge st in Naugatuck.
I've had an issue with my internal lights. I was told by the service shop my problem was the battery I had for just a year. I had two places check the battery and they confirmed the battery was fine(as I thought). The manager of autozone Naugatuck checked my alternator and battery. He also assisted me with battery connections which were rusting. The customer service was refreshing and rare. 5 stars here.
Yesterday was my birthday and my car was just acting crazy and so we went to pick up my birthday cake across the street from AutoZone and we had to go get a wire hangers because my Cadillac converter was hanging so this night gentleman who came by help us because my husband couldn’t lay on the ground because he had a book of femur so he tried his hardest to Fit my issue on my car. Then you have the assistant person who came out to us and hurt himself yesterday we did not mean want that to happen for But you have the manager who came and gave us the good advice about we should do instead of been all this money. I’m trying to fix the problem, so not only that he came out and help take out a Cadillac converter and put it on top of my car to tie it down to make sure that we got back to Waterbury safely. I would highly highly recommend you guys go to knock it up because this guy did such a great job. I will go back to him again thank you I’ll give him the 20 star!
My sister Linda Tirado and myself were there today and an employee named Eddy waited on us.. he was so helpful and kind he went above and beyond for us cause we knew nothing, all employees should take an example from him! We felt special and more knowledgeable! We appreciate all he did for us with a smile on his face! Thank you Eddy and Autozone
Kelsey and Shauna were amazing this morning. Had an issue with replacing my battery and they were just great. Set me up to get it fixed at no cost across town. Very helpful and patient. Grateful for them!
⭐️⭐️⭐️⭐️⭐️ AutoZone Review
I had an amazing experience at AutoZone, Nagautak, Connecticut branch. Thanks to the incredibly helpful staff, especially Paul Small. My truck was misfiring, and Paul went above and beyond to assist me in getting it back to running smoothly. He not only helped me find the right part but also the tools I needed to make the fix. His knowledge and willingness to help were exceptional, and I truly appreciate the time and effort he put in. If you ever need help with your vehicle, Paul Small at AutoZone is the person to go to! Highly recommend this location.
I went to this AutoZone today unexpectedly needing a new battery. I walked in and was greeted by Jacob H. Who was very happy to assist my dilemma. I purchased a new battery and he assured me it was ok to shut my car off- he will take care of everything. He went above and beyond and super polite! Kudos for hiring a great young man ! I will always come back and spread the word! BEST AUTOZONE AROUND! 5 ⭐️
Hello Management,
Jacob Hall went above and beyond to replace my battery for me. I can't say thank you enough as I was in a jam for work the next day. He did not have to do what he did to figure it out. I greatly appreciate it. Paul was there to help as well. You have two young people that very helpful, I hope you can keep them.
Thank you,
Chase Treibt
I want to preface this by saying that the EMPLOYEES at the Naugatuck location have all been Five Stars!! I've been coming here over the course of about 6 years for various parts for maintenance, new battery install, etc. and all the staff have been super nice and professional. My only major complaint about this location is that they never seem to have *enough* staff. Regardless of day or time, it seems like they only ever have 2-3 staff members available at most (even on weekends), which can turn what you'd think is a simple matter or an item pickup take much longer than it should (ie: waiting to pick up an order took over 20min recently). Give these poor staff a break TAT
I was very impressed with the customer service at the AutoZone in NAUGATUCK. An employee named Chris was outstanding and extremely helpful. He not only helped me identify which wiper blades to get, but also put them on my car for me. Excellent customer service!!! He was polite, professional, and definitely an asset to your company! He is management material! Thank you for reinstating my faith in Customer Service.
Went in yesterday to get some cleaner for my windshield and some little accessories for my car. Alexis was super helpful and made sure I had found everything I needed including putting on my plate covers for me and helping me learn how to install the LED light strips I purchased into my car. Super kind and helpful, really appreciated him and how generous he was!
Lexi’s, Chris and Andy were all so very helpful, friendly and personable. Not only were they able to help me fix a problem, but they made the experience enjoyable as well. Doing stuff to your car usually is stressful and annoying, but these guys made a quick easy and fun.
The staff here were awesome and really helped me with all my needs. The manager Bill helped me find breaks that are warranted for my car at the best price. Also Sam was helpful in making sure my purchase was made with all the info I needed. I will be coming here for life now. This Manager goes above and beyond Auto Zone is lucky to have him.
Eric was just above and beyond . He really spend more than enough time and attention and helped me resolve an issue that I had with my battery. He was very professional and understanding. I’ve always been a customer and will always come back to the store. Thank you again Eric for your amazing help!!! . You saved my day
Bill was amazing. This was our first visit to this location and we were blown away. His customer service was phenomenal. He took the time out to thoroughly assess our vehicle and gave us many options to make sure we were riding safe. Bills personality made us feel so comfortable and made us 100% sure about what we purchased. It was much more than making just a sale for him it was making sure we had the Knowledge to go with it. I would definitely visit this location for all my vehicle needs. Thanks bill for all that you do to help the community.
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