1-Star Review
Avoid this place.
After a single visit to Apex Auto Spa in Stamford, a family member started seeing recurring monthly charges on their credit card for a membership they did not knowingly authorize or sign up for. There was no clear explanation that they were being enrolled in any ongoing billing program. They’re now out more than $500.
They have repeatedly contacted the business to cancel and request a refund. No meaningful response. No resolution. No longer answers the phone. Blocked the number.
When I looked deeper into these google reviews, I noticed a pattern in the 1-star ratings that describe similar billing concerns. At the same time, customers are offered $10 off a wash for leaving a 5-star review, which raises serious questions about the reliability of the overall rating.
If you go here, read everything carefully and monitor your credit card statements afterward.
Charges are being disputed and we’re considering filing charges with the local authorities and notifying the FBI.
Transparency and basic customer service should not be this difficult.
Great experience overall. Adam, the manager, wasn’t satisfied with the initial detail and personally asked me to bring the car back at no charge. He made it right, and the car looks fantastic now. Really appreciate the honesty and commitment to quality. Highly recommend.
I highly recommend that no one go to this car wash. I hope they get run out of town. Either the company or someone who works there is a scammer and stole hundreds of dollars from me over a year long period. Without my consent they enrolled me in a monthly service. I only went to this place 1 time. When confronted about it the company first seems helpful but then refused to call me back and eventually blocked my phone number. I am getting the police involved.
Very easy to set up a membership I was paying $40 somewhere else for a membership where I would still have to clean on the inside myself and this one for an extra $10. They clean inside and out very easy process to set it up and they’re very nice. They also include a full detail once a month in that price!!!!Appreciate their services. they’re really good at what they do. They have great pricing and Adam is very helpful manager. 10/10 recommend!
Do not come here. These people will charge you for a monthly membership you never signed up for then will not answer your phone calls or emails when requesting a refund. All the other reviews are fake because they offer to give you a free drink from the cooler if you rate them 5 stars. Avoid this place at all costs!!!! You will not get refunded no matter how many times you email, call and text. They will continue to ignore you.
Update: months will go by and this business will ignore all your phone calls and when once in a blue moon they do answer and you ask to speak with a manager they are somehow never around. Especially the “manager” named Adam. Not sure how this place is still running when it’s scamming people everyday.
I want to share my experience so others can proceed with caution.
I initially brought my car here for auto body repair and was quoted $860, with a promised turnaround time of 2–3 days. Unfortunately, communication from the autobody department was very poor throughout the process, and the job ended up taking nearly a month with little to no proactive updates.
When I arrived to pick up my vehicle, I was unexpectedly told the total was $1,360. I was informed that approximately $500 worth of additional work had been completed without my authorization. I did not agree to these added services, which led to a dispute and ultimately required police involvement.
I agreed to pay the originally quoted $860, which was the only amount I had authorized. During this situation, the responding officers advised me that there have been multiple complaints associated with this location involving unauthorized charges, and that the establishment has a concerning reputation locally.
I do want to be fair: the individual who assisted me that day was professional, kind, and clearly caught in the middle. The quality of the repair itself looks very good, and my car was even fully detailed inside, which I appreciated — though it was not something I requested.
Overall, while the workmanship appears solid, the business practices and management are deeply concerning. I strongly advise anyone using this establishment to look elsewhere or to get all pricing and scope of work clearly documented in writing or via text before proceeding.
What a wonderful car wash! We are from out of town and hoped we had selected a good place to take our new car. Such great attention to detail and excellent customer service. Very thorough, great job! Highly recommend!
I have a gold membership with them. Their car wash is to notch. I get both inside and outside. The guy in the counter is a great dude himself. He’s very knowledgeable and always goes out the extra mile to take care of his customers. I used another car wash prior to this guys. I have gotten so many scratches on my car but they never took any responsibility. These guys are different. I haven’t gotten any scratches on my car after using 2 months with them. And I know they will take the responsibility if the issue occurs.
I’ve seen this car wash since I was in high school and never been until now so I gave these guys the benefit of the doubt I had in my mind for the concept of an express car wash but in my opinion it’s definitely “mid” if you’re that type of guy/girl who’s really meticulous about your car.. im assuming they’re understaffed as well for the express car wash. Better off going to hope street splash or washing your own car at home. (Winter time)
Quick but thorough service! I have their monthly membership and get a car wash almost daily. It’s a nice way to keep my car clean without having to think too much. Excellent customer service as well!
My fiance took her car for a wash, and after receiving a one month special was told that it would be cancelled. Come to find out she was charged full price for the next month. After being guaranteed a refund for the second month, she never got a response no matter how many times she called. Of course I reach out and get an immediate response, but was on the phone - mostly on hold - for 30 mins with no effort made for the refund. Horrible customer service.
Sorry, today it really wasn't right.
I noticed my car was left in reverse instead of neutral. Thank God, Adam was able to turn off the wash and set it back into neutral but, the trust is gone. that is just complete negligence.
I was presented with an almost dry car. I had my own microfiber towel cloth to finish the rest, but other that don't will have a dirty car again after leaving.
the floor mat was given to me completely soaked - my foot was slipping off the brake pedal.
again, I can look past the bent front plate, the car still being wet, and the soaking wet floor mat, but the car being left in reverse is just too much.
I am really picky and this car wash is the only one that has worked for me. I always have my dog in my car and they clean it as if he was never there! They are super friendly and I genuinely like bringing my car here it never disappoints :)
I went there for a simple exterior wash and when the worker took my car to put it into the car wash my tire got caught in the track and it popped. The manager was very courteous and did all he could to help. They got a new tire and comped me a complete wash.
My issue was the replacement tire. It had a pin hole in it and I only discovered the leak on my way home later in the day. I had to go to Mavis because they were the only place open and they had to fully replace the tire because the hole was in the wall. It wasn’t in the tread so it couldn’t be plugged.
I called to see if they could help me out with my bill and I was offered free memberships and other perks that I really don’t care about to be perfectly honest. Maybe the monetary value of the offer was larger from what they said but I’m still out money for the repair. I just wanted to be made whole for the money I had to drop for the repair. I know the manager did all he could and was limited with what he could offer me. I have no issues with him so I blame the owner for this one by way of not doing the right thing. I wouldn’t have been in this mess if not for the original tire rupture and it created a hellish day where I didn’t get home until late at night waiting for this additional work to be done. If the monetary value of the offer was greater than the repair then you should’ve had no issue squaring up with me for the repair. Even a portion of it would’ve been better than nothing.
I usually go there twice per year to get the one time wash with Platinum that usually costs around $40. Last month I had the car wash but they charged the unlimited with almost $80 without notify me (and I remembered told the staff that I don’t want the receipt). The last clean was not great either that there were pollens at the rear window. When I found out the additional charge recently, I checked the past bank statement and found they charged additional 2 months that I did not go, nor was aware of it. They are dishonest.
Very friendly people, but unfortunately, I had a bad experience. They don't take care of the details of your car; they don't clean the outside or the inside properly. Inside my car, they cleaned fragments of my dashboard and left uncleaned spaces (full of dust). I also paid to have the floor mats washed, and they left them so wet that now my car is wet inside and smells damp. They didn't wash them properly either. Also they didn't clean the edges of the door, inside and out.
This place is absolutely ridiculous ??. I took my car in for a wash, and it came out with a broken part. The staff was no help at all and acted like we were supposed to figure it out on our own. To make things worse, the ‘manager’ Adam was asking me to rate the service before I even had a chance to inspect the car. Then mind you him and his workers covered up the broken piece with GORILLA GLUE… smh.This place is nowhere near a 5-star experience if I could, I’d give it a 0/10. I’ll never come back. On top of that, the employees were rude and even got in my father’s face, acting like they wanted to start something. This is a terrible business with a horrible owner. Don’t come here unless you want your car damaged.
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