This rating is based on customer reviews, inventory size, pricing, and service quality
Monterey Tow Service in Glendale, CA shows mixed feedback, scoring 66/100. Many applaud professional, fast drivers (quick ETAs, careful flatbeds, helpful dispatch) and courteous staff, with some fair pricing and extra assistance noted. Common complaints involve high or unclear fees, rude interactions, strict impound rules, and disputed tows. Wait times are often short in positives. Several reviews mention “Mid Valley,” hinting at naming/affiliate confusion, so some details are uncertain. No clear data on parts inventory, yard organization, or ease of finding parts.
So, I'm only leaving this review cause I really have to empathize what kind of service that have here....
I had a great experience with this Monterey Tow service! The staff was incredibly friendly, professional, and easy to work with from start to finish. They made what could have been a stressful situation feel simple and manageable. Everything was handled quickly and efficiently, and they took the time to clearly explain the process and answer any questions I had, big shout out to Mario and Alex. The lady behind the desk doesn't get enough credit lol jk
But, I really appreciated their honesty, fair pricing, and the level of care they showed not just with my vehicle, but in how they treated me as a customer. It's not often you come across a team that combines great service with a positive attitude like this and that's the part I want who ever reads this really UNDERSTANDS.
I would definitely recommend them to anyone in need of towing or vehicle assistance. Thank you again for making a tough situation much easier! There are NOT here to make this harder, treat them with respect & understanding and you just might get it in return! -John G.
Well I got my car impounded so not to cool but they took $200 off wow such good people really care for you also motorcycle was a little messed up they pointed everything out Make sure I was aware sucks but really nice people
I had a great experience with Monterey Tow Service. My car wouldn’t start before work and I was parked in a place that could get a ticket, I called up Monterey and they were very polite and efficient. They also gave me a very fair price.
They had a driver out to me within 15 minutes and he did a great job getting my car to a mechanic. And then, when all was said and done, their driver saw the direction I was starting to walk, he told me he was going my direction and offered to give me a ride. That saved me at least $15 on a Lyft/Uber, so I was grateful for that, especially with everything else I had been dealing with that morning!
I highly recommend them and will use them again anytime I need to have my car towed.
Look no further! They helped me when AAA wouldn’t. I got my car recently towed out of my parking garage and it was so quick and efficient! Mario was beyond friendly and a total pro! Sharon (sorry if I butcher the name) but the woman answering calls and calling me is such a gem of a human, she made this whole process extremely seamless and worked with my schedule. Thank you both so much! I will be referring and using them in the future if need be
I needed my truck towed and I was worried because my truck has a sensitive 4x4 system and custom suspension. Monterey towing showed up with a flat bed so my truck wouldn’t be damaged. I am so grateful and they saved me potentially 1000’s of dollars. When I came to pickup there was not a single scratch. Kudos to my driver Alex who saved my day. Thank you sir. I highly recommend this company
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