Do not buy from Copart. This auction company allows sellers to list damaged or fixed vehicles as “clean,” which is misleading and risky for buyers. On top of that, they charge numerous fees that make the final cost far higher than expected—often not worth the purchase at all.
Title processing is another major issue. Copart repeatedly mishandles title documents, and even after paying all fees, you may still be unable to transfer ownership of the vehicle.
Customer service is extremely frustrating. Their call centers are located overseas, and you cannot speak with anyone locally in the U.S. or at the actual yard locations. Issues go unresolved, and accountability is lacking.
Overall, this experience can end up costing you far more money, time, and stress than anticipated. I strongly recommend looking elsewhere and avoiding Copart altogether.
I kept getting transferred from one place to another. Held on the phone for 21 min. one time, and 18 min. the next. Totally disgusted with your operation
Would leave 0 stars if I could getting in contact with this place is literally like trying to preform surgery they gave me a car under normal wear and when I got the car found that the cylinder wall had damaged which caused a continuous miss fire in the car leading to it needed now a new engine so nobody over the phone is a much help and i would not recommend buying from here this place neeeds to be shut down they are not doing anything to help customers and they are lying about lot damage like what’s the point of still being open.
Lied to me about the damage to the car. Primary damage says normal wear and no secondary damage, I took it to the dealer for service they say I need a whole new engine. I would not recommend buying from this yard at all and in the video they send before it was shipped it looked perfectly fine on the dashboard it arrived and now the dash is a Christmas tree light show. Complete scam just put in my total refund ticket and waiting to get some where with it because this is ridiculous.
If I could give this crappy company zero stars I would. I’ve been trying to get my refund for over 3 months and still nothing. I’ve been emailing and calling and no answer. They’re good at taking your money but refuse to give it back. Beware of this stingy company!!!!
I bought an EV marked as run and drive but the drive unit is completely toast and the car does not run and drive. I paid for shipping with Copart and the shipper/carrier picked up the car regardless of it not running. I 100% got scammed. Do not buy from this shady lot
Sent me wrong title and its been 3 weeks and issue is still not right!!!!! They dont keep you updated and almost impossible to get someone on the phone from phx. Its ridiculous! Pathetic!!!!!!
My first experience dealing with CoPart due to a total loss of my vehicle. I was informed they would call me before picking up my vehicle (by the insurance company and CoPart). These people didn’t call me they just showed up and picked up the car. I didn’t remove my license plate. As I was unsure. Had they called me like they said they would. This post probably would not be here. The yard lady at the 51st Ave location found my plate and didn’t bring my personalized plate holder. She stated that she advised her guys to throw out personal effects. I informed her that no one called me like I was told they would. She said it’s in the trash. I asked her to retrieve my license plate holder or she can tell me what trash it’s in and I can go get it. She leaves and comes back with it. She tossed it on the counter and didn’t hand it to me. Very unprofessional in a place of business. Her GM (Ruby) stated she reviewed the cameras and it appears that both parties are upset. She stated that there is not anything she can do and a resolution can not be reached. So apparently this type of behavior is prohibited when protocol isn’t being followed. Very unprofessional. I can see why they have bad reviews. This place the people don’t wear name tags or badges either. Ruby (GM) put the blame on the insurance company. Insurance company stated CoPart is supposed to call me before picking up the vehicle. I informed Ruby I was going to leave this review. She didn’t seem to care at all. Very bad experience with CoPart and I reported this to the insurance company as well. Customer service has gone done and these people have no empathy for anyone and are not mindful of what a person is going through. Instead they tolerate this type of behavior of their employees.
I am extremely disappointed with the service I received. My car was towed to this facility, and when I retrieved my belongings, everything from my two Coach purses had been placed in a trash bag, while the purses themselves were missing. When I contacted the company, I was told the items were not visible in the photos they took, but this does not account for the possibility that items could have been removed prior to documentation.
I find the handling of my property unacceptable and am extremely concerned about the security practices at this facility. Despite my attempts to resolve the issue, the company was unwilling or unable to provide compensation or accommodation for my missing items. I have filed a police report and strongly urge anyone considering this business to exercise caution.
Do not buy from copart unless its a piece of crap you’re going to sell. They will have you win a bid just to hide the fees and put the fees in the invoice and by the time you realize the car is more than showed, they charge you $450 to get out of the bid. Thieves . And the vehicle needs a new engine. Not l to mention the sales tax when the state your buying from doesn’t apply! Criminals!
I signed up with copart a year ago to bid on one vehicle, never bought anything from them, never bid on anything else. Big surprise they debited my bank acct. again this year for renewal membership. Something i did not want or initiate.... Icalled them and asked them to refund my money. They refused....... i am a senior on a fixed income, this put a hardship on my finances. They could care less. Dont use this company, They are dishonest and will go to any length to steal your money. is a huge corporation like this that desperate to take money from a senior citizen just to add to their profit margian ????? I was shocked and dissappointed.
Office staff REBECCA must have a miserable life because why so much bad customer service and attitude? Listen, if you don't enjoy your job.. stay home because having that type of behavior when you are the frontline of a Company is BEYOND ME! Who hired her because they really should consider her being re-evaluated. This is not the first time I have had to deal with her and I wish it was my last but I frequent there due to work. Rebecca is not a pleasant person nor does she make any experience there pleasant what so ever. Please reconsider your employee.
She is doing an amazing job for me. Always supportive, always putting in effort, and truly making a difference. I really appreciate her dedication, kindness, and the way she handles everything with so much care. I couldn’t ask for better—she’s simply wonderful.”
Reading other reviews I think its pretty clear there are some great people there.
Just my personal experience: paid for a report, got sent one on some other vehicle. Asked for correct one - didnt get it. Asked for refund- didnt get it yet ended up reaching out to call center and got a message to gm.
Asked to just go see it in person. Was told no only paid members. Pointed out site says otherwise. Was told no, can only go with a member - which site doesnt say at all
Too sketchy. Ill just pay eye watering dealer prices.:(
Terrible service. Just to get items out of my vehicle I had to wait over 45mins for someone to assist me at the desk and that was on a Tuesday. Let alone wait for them ro move my car closer. They had one person working meanwhile the rest of the ladies walked around. Gotta do better!
I’ve been to Copart numerous times with my husband, but the service we received today from Sergio was outstanding! He was incredibly friendly and professional, making the whole transaction enjoyable. Plus, he was a great conversation starter, which made the time fly by.
Avoid letting them tow your car and have it in their possession. They damaged my skid plate, and when they delivered my car to the dealership to get fixed, they forgot that they had my license plate. To the extent that I had to report it as stolen.
We’re in the early stages of working with the Copart team about possible damages to our vehicle and although we haven’t gotten everything figured out, the Copart office team has been extremely well mannered and so very pleasant to work with. I called around 9 am and sent them photos and the GM Nick was immediately working on it. He called right away and was truly a kind soul to speak with. Very goal oriented and wanted to work towards whatever could help us solve the issue at hand. The front office young lady who I spoke to originally that helped me navigate who the person to talk would be was also just a delight. I can’t say what will happen in the future, but today when I spoke to them I felt very confident that they were willing to do whatever it takes to figure out my concern and very kind during the initial conversations!
I would give a zero star is it was an option. The vehicle I purchase was buy now for $975. When they assessed all their fees it was $1550. Then I picked the vehicle up the next day and was charged a $5 fee for storage. The vehicle was listed as a running vehicle but when I picked it up it had a huge rod knock and puked out a ton of oil after running for about 5 seconds. I haven’t had a chance to look yet but their very well may be a window in the side of the block. This was listed falsely and obviously doesn’t run. It was my first and last time using COPART.
I was given ok by my insurance to pick up my personal belongings. When I arrived there they made me wait over an hour to get into my truck. They stated they couldn't find my plate or truck. Finally after an hour they found it. I went back to clean my truck and take my personal belongings. To my surprise my truck had been cleaned out and all my personal belongings gone. I found a trash bag in the bed of the truck with only have sanitizer, face masks, windshield cover, and my son's 1 work boot. I informed the reception at the front and they stated my truck was like that from previous place that towed my truck. All they did was remove my plate. When I opened my plate if that's all they removed why did I find personal documents that would have been inside my truck if they didn't touch anything inside my truck only the plate? My husband's lift Jack was missing, jumping cables, the money I had put inside the center glove compartment the day of the accident, my son's 128oz water jug for school, All my chargers and plugs.. I mean I can keep going but they completely stripped my truck from personal belongings and I'm not getting them back because they decided they weren't taking responsibility. Nothing left in my truck that was mine. I know it wasn't the other company that originally picked up my truck from accident scene cause he showed me videos and pictures of how my truck was when they took it to Copart. Terrible place and bad customer service. I informed the insurance as well but they can't do anything either. I can only file a police report but I'm still not getting my items back.
It is a busy time for them with more and more cars flowing into the lot. Staff doing their best with testy people anxious and just needing some info on steps to get through their process. A better front sign explaining steps bigger and bolder than the left sign on how to access entry and in virtuality "take a number" would be helpful. Just there to get personal belongings from a totalled vehicle. Took just under 45 minutes to get through line and have car pulled up. Sign up ahead if you're able, just to make things faster.
Horrible customer service, mangers are like robots, repeating same thing over and over without any understanding of anything. Bought the car in the picture that clearly had no issues in the windows or glass, they wanted to give me a car that is all tapped as you see in the pictures below. Of course I refused to take it and got my money back from PayPal!
Prepare to wait!!! I was in an accident and my car was taken to this location. Before you're allowed into building, you have to scan the QR code at the door for someone to call you in. At first, it said 15 minutes, then 8 minutes, then 15 minutes..... we waited 2 hours before receiving a text saying someone will attend to us. Then I go to my car, it was cleaned out already. My toddler's car seat and my daughter's booster seat were gone including some personal belongings.... they couldn't locate it. Also, it took another 2 hours just for the car to be hauled out for me to find out my belongings were gone. The employees there were quite helpful and friendly, I'd give them that. I just wish someone knew where my stuff went. Plan to spend at least 3 hours minimum there. I wish I knew before going.
AVOID. Plenty of paperwork, fee's, wrong descriptions, and many twists when registering making your bid worthless. This is geared for dealers and companies buying salvage bikes and ATV's and not for the average guy. They WILL find something wrong with your account and give you like 15 minutes to correct it with documentation and then cheerfully tell you it'll 'be 3 or 4 days to process' making your wins worthless. Its a scam to get your registration fees and other things. The titles and paperwork take up to 4 months to arrive (5 months on one I bought) and when you go the license bureau you will get additional late fees as they notarize their end way back but never get it out to you within 60 days. Most states allow like 10 days to get it done after its sold. Then the ultimate kicker............they say you won, they say its yours, then it goes thru an approval deal where the auction determines if it is enough to really sell and that will take 72 hrs. Meanwhile IF THEY APPROVE, that time is docked towards storage. So its a pure scam really fine tuned. Just be aware. One star is generous
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