I had an outstanding experience at GMC, thanks entirely to Mo. She was absolutely fantastic — professional, knowledgeable, patient, and genuinely cared about making sure everything went smoothly. From start to finish, she made the process easy and stress-free, and her positive attitude truly stood out. GMC is lucky to have her, and I highly recommend asking for Mo if you visit!
Mo is great! She’s been helping us with any issues we have had (a couple recalls on GM, not the dealerships fault) and got us into a loaner car. The communication she has offered has been very helpful. She was able to order the parts and we are scheduled to go back in two weeks for the necessary repairs.
I would like to start of by saying thanks to my service advisor Heath Blasingame for keeping me an my wife informed on her 13 CtS V outstanding A+++++++++ job....next I would like to say thanks to the mechanic that work on my wife's car thank you you just don't no how much my wife is so happy her car is fixed! We both appreciate both people in this process...we will be back for future visits again outstanding job
The work I can appreciate but the waiting til the end of the day to contact my extended warranty company was not acceptable and very frustrating. At the end of the day the technician stayed over one night to make sure I was taken care of. That was very appreciated and I was able to travel as planned.
Great experience buying a truck from George Torres and the crew at Bentley. Matt and Alex are good guys as well, and they worked together and took great care of us. Everyone I met was friendly and professional, and I would recommend them to anyone. Thanks gents.
Great experience purchasing our Cadillac Escalade. Greg Edmonds was professional, knowledgeable and made the entire process easy and stress free. I would recommend working with him if you are in the market for a vehicle.
Great service. Was in and out. Mr John was awesome and he provided updates throughout my service. We were very impressed with the excellent customer service provided. A great Who Dat for the entire service team.
The experience my wife and I had at Bentley Automotive was far beyond any experience most people expect to have at a car dealership. Everyone was genuinely helpful and friendly. Especially Wayne Lurvey, Drew Joner and Sam. The atmosphere and people had the kind of energy that makes you feel as comfortable as possible. Bentley Automotive went above and beyond to get my wife in the Camaro she wanted. As well as several months later they stepped up and were there to help when we needed it without us even having to ask. We will without a doubt purchase our next vehicle from Bentley Automotive. If you’re looking for a vehicle at a fair price and want to be treated right. Head to Bentley Automotive Group.
Update 12-18-2025: "Mo Marzano makes it Right! I was contacted and she made a follow on appointment and the issues has been thoroughly addressed. Thank you Mo for all of your efforts and follow up; 12-18-2025". The customer service & Service reps were very nice at Bentley. However, the issue that I originally took my vehicle in for (more than once and paid thousands of dollars over the last 2 months) still exists. I don't understand how they missed that the issue was not resolved if they test drove it after it was serviced. I notified the service reps. Very disappointing. Not sure what my next steps are.
Scott Wallace did a great job with getting my concerns and installation of a new wind shield wiper transmission. He also ensured that my vehicle was washed and detailed.
When I took my vehicle for a service recal to Bentley Cadillac on December 1. Moe was my Service Rep.she was very friendly, knowledgeable, and helpful, Mo made me feel at home. I appreciated her professionalism and enjoyed her service. Bentley Cadillac has a good lady with Moe in their ranks. Thank you Moe, you have 5 stars from me. I
If you need help finding a car, Josh Bogus is your guy!! He makes sure you have all the support you need to purchase a car. He was a tremendous help and made the process less intimidating and super enjoyable!
I always have a good experience at Bentley. My Service Rep was Mo. She was excellent! She explained everything, she took time with me. She made sure I was comfortable, and my car was ready in the estimated time.
Hector Analista (Service Writer) and the technicians did an outstanding job fixing warranty and recall issues on my wife’s Cadillac XT5, having the vehicle done and back to me in two days. Vehicle was returned to us completely clean and detailed, a service that was much appreciated. Hector has always gone above and beyond in providing outstanding customer service.
The Bentley team was on point. Ben S answered all questions & went above and beyond helping us after the purchase. Mark walked us through the paperwork patiently. The other members of the team had smiles & greetings throughout the day. Go Team Bentley⭐⭐⭐⭐⭐
We purchased a used vehicle for our son at Bentley. Kenny Duke helped us through the process with verve and professionalism along the way. The price was very fair and the post-sale care was top notch! Thanks Kenny and thanks Bentley!
I brought in my father's car for service while he was in the hospital, and then he passed away within that time that his car was at the service center. Mo, the service advisor who was helping me at the time, was incredibly kind. She kept me updated with the service status, answered all my questions, and totally understood that this car was of huge sentimental value to me.
I brought the car back a couple months later because it had a pesky leak, and Hector was the service advisor who kept me apprised of that progress. It took a long time but he was so patient with my questions.and status requests. I picked up the car a couple days ago and it runs well, no leaks, they gave it a nice little spit shine, it looks great. Thank you to Bentley for giving my Dad his dream car, and for keeping it in good shape for me. I'm sure I'll sell it one day but for now taking it out for a spin is such a comfort when I'm missing my dad!
George along with the dealership is the best ever. They were able to do all I asked to make the vehicle what I needed.
For a women buying a car they made me feel comfortable as I could be in the purchase and information I needed.
I would strongly recommend this dealership and most of all Recommend George as the salesman to work with!!
Barbara Bull
We purchased a new 2024 CT4 last year from Johnny, who is no longer there. We met with Mr. Crooks about a 2025 CT5. He wanted us to get the over $100K vehicle. We told him what we were interested in, test drove with him in the backseat answering questions. We spent over an hour talking to him, test driving and making a decision. It was close to closing time when we decided on the vehicle. They took our Cadillac back to get an estimate and he said he would call us the next day and we were ushered out the door. We called him a couple days later when we did not hear back from him. No call back. We reached out 3 times with no cb. We did not know what happened, so we went to Layton Cadillac in Decatur. We made a deal on the CT5, got way over what we owed on our 2024 CT4 and used that as a down pmt of $15K from our vehicle. We loved TIM and he was more than helpful to get our business. We normally purchase a vehicle about every year or 2 and upgrade. We will not be back to Bentley. We miss Johnny, were put off by not getting a cb to purchase from Mr. Crooks and made a great decision on a new 2025 CT5 that has self driving and so many features. They had more vehicles to choose from as well and we feel this was God's way of putting at the right dealership. Sorry Bentley, but you lost our business due to no follow up.
Genuinely believe they attempt to perform quality diagnostics and maintenance. Busy place so may take some time to get your appointment but once they start working on your vehicle, they are pretty efficient. Had my Cadillac there for 4 maintenance issues and experience has always been solid. I do recommend their services based on my past personal experience.
Sam and Matt were wonderful! Sam took time to go over the process and how to operate my vehicle. He even setup the Onstar system. Even after I purchased my car I needed additional accessories he took care of it. Excellent service!
Great place to buy. My Sales Associate was Joe Ferguson and he was great to work with. I have bought from Bentley before and Johnny Robert’s was my Sales Associate. He was also great and has since retired. Matt Sanders, Sales Manager and Butch Curtis, Finance Manager were equally awesome to work with. I’m telling you, this is a great place to buy your next vehicle. Call Joe Ferguson today, he’ll take care of you in finding your next new car.
Casey and his service department are excellent. Service after the sale is outstanding and is what you would expect. I highly recommend Bentley GMC from sales to service. Please give the Bentley team a call for all your automotive needs.
Make your car ownership dreams come true by shopping at Bentley! Our car buying experience was stellar working with their sales team. Drew, Lamont and Tim tag teamed to respond to our questions and concerns. The Cadillac experience exceeded our expectations and the sales department worked patiently with us to make the transaction happen. A shout out to Butch for streamlining the financing at a competitive rate. We are grateful for the exceptional service and are excited and pleased to be part of the Bentley Cadillac family.
Omg, I just purchased my first Cadillac!!! Every thing was amazing from beginning to end. I traveled from Kentucky to Alabama for my SUV. Let me tell you, I will make that trip again & again, I'm family now, lol.. The dealership made me feel welcomed & valued as a customer. If you need any recommendations look for Jay & Rahul. Rahul was my salesman & kept me informed throughout the process of getting me what I wanted. Rahul took his time and taught me all about the tech features of my vehicle & how to navigate the My Cadillac app. Visit to Bentley Cadillac was amazing!!
Rahuel helped us with our 2026 Vistiq. We absolutely love it. He was very friendly and if he didn’t know the answer to a question he was able to go get someone that did. We will be going back next year to trade in our other car and lease again with Rahuel. He made us feel comfortable and there was no pushy attitude or anything from him that was disingenuous. They took care of us and we will be back! We are Cadillac lifers! Thanks Rahuel!!
I left my car at the dealership for two weeks to have it inspected and to get the motor oil changed. After patiently waiting, I was disappointed to receive my car back damaged and with a low fuel level. I had previously explained to Heath how much this car means to me. When I called him for an explanation, he was unable to provide one. He asked me to bring the car back on Monday so that someone *might* be able to look at it.
This experience has left me feeling like I can’t trust anyone these days. I no longer feel comfortable trusting this dealership with my vehicle and will have to take it elsewhere for repairs. After spending a significant amount of money and waiting two weeks, it’s incredibly frustrating to end up with a damaged car.
A great experience in the service department. I made an appointment on line and it wasn’t recognized in there system. But our advisor Hector Analista took the time out to get our new vehicle squeezed in and inspected. He took time to listen and make sure our concerns were addressed. A great asset to the company.
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