Bentley Cadillac JunkYard in Huntsville (AL)

I worked with Hector at my last service appointment at Bentley Cadillac and he was incredible. He kept me updated on my vehicle with timely updates via text message. When I arrived, he greeted me and had my car pulled around waiting for me. Thank you for the outstanding customer service, Hector.

My experience was beyond exceptional, I met Mr. Tim Howard back in late January early February this year as I wanted to place an order for a CT6-V. However, by the time that I arrived to the office during that portion of the month all of the reservations were SOLD OUT and at that time Cadillac announced that they would not be making anymore at that time, this bummed me out a bit. Determined on making sure that I exhausted all resources and chances, I stepped into the dealership and asked for the nearest sales person for assistance. Of course, starting out Mr. However did say that they didn't have any slots available let alone were able to actually order it as the way Cadillac set up the process via online reservations only. Mr. Howard told me though that if I left him with a deposit he would do his best to get a slot if possible for this sold out model. Two weeks later, Mr. Howard called me back and congratulated me in being lucky enough to get a slot reserved and began working on the paperwork. At this moment in the story the cars had yet to be built and were expected to be delivered early summer of the year. Fast forward to the end of May, the car has been built and the features and list have been provided to me. Unfortunately there was an issue with the engine due to the an emissions issue which delayed all of the cars at this point. While Cadillac was a little tight lipped at this point in time, Mr. Howard PRESSED those above for constant updates. Keeping me informed on days he had off and when the dealership wasn't even opened. Even stopped what he was doing when I came by to say hello unannounced and spent genuine time to get to know me as a individual rather than a customer, though he had a lot to do. That added, so did sales people and other employees who were not assigned to me either! Now today as I write this I have taken delivery of my car, I have to say that the wait was absolutely worth it. When I came and picked up my car it seems like the whole dealership was made and there just for me. They definitely went all out with making me feel special to realms I don't think any other car dealership could do, professional photos, video, you name it. The entire staff was there and gave the best car buying experience that I have ever had. I highly suggest if you want to start in the realm of Cadillac, this is the dealership to do it at.

EXTREMELY DISAPPOINTED with the service department at Bentley! My 2021 Cadillac Escalade with approximately 24,600 miles has rattle noises in the cab for the last year. I’ve been to Bentley on three different occasions to get this issue fixed under warranty. The first appointment, my Cadillac was in shop for one day, the second appointment it was there two weeks, and was there for three weeks this last appointment. I spoke with the Service Manger before the last appointment and he ensured me it would get fixed. Picked up my SUV on September 20 2023 and I hear the same noises immediately. Once I informed the Service Manager that this was my third trip for the same issue, he should have personally test drove my SUV to make sure it was fixed. Now I have to take off work again to try and get my vehicle fixed.

I took my 2018 CT6 in for a drivetrain vibration that becomes noticeable at 70 MPH. With the drivetrain still covered under the Cadillac CPO warranty, the service department claims this is normal in these vehicles. Who in their right mind would buy a luxury vehicle that has a noticeable vibration at speeds of 70 MPH? Even after explaining this is a new issue in my vehicle, they still refused to investigate further and do anything about it. Years ago, Bentley was always quick to resolve any issue I had with my CTS such that it was always pleasant to drive. Based on other service reviews I see here from previously loyal customers and from my own personal experiences I can no longer recommend doing business with this dealership. Save yourself the headache and go somewhere else.

My experience at this dealership was fantastic. The first pleasant surprise was not being attacked by sales associates. And just when I actually hoped one would help, Johnny Roberts calmly approached us and asked if he could help. I got very lucky he stepped up because he is a seasoned, polished, polite, and knowledgeable professional. He listened to be and we discussed all of the cars that I had picked out. Then after the discussion he threw out another option that I LOVED and I bought the car basically that day. It was just traded in that morning from one of his loyal personal clients. If he weren't such a genuine, personable, fair and honest salesman that particular situation wouldn't have even existed. He had already gone out of his way to help me with a car that was at another one of their dealerships. He actually wanted to help me and not just sell another car. I would recommend him to anyone who was in the market for a new or used car. Sincerely, Ms. Pat

Made appt online for tire sensors and belt noise- neither had been replaced since I bought the car in 2012- for 2012 escalade. Showed up and staff was friendly and helpful. Hector was awesome. Broke down options and expenses simply and made it extremely convenient. They dropped me off at home and called once done for pick up. I truly appreciate the honest assessment and knowledgeable staff. Thanks and see you on next check up💯

I must say I have bought cars from almost every dealership in Huntsville and my experience with Johnny Roberts has by far been the BEST. Johnny is very kind and knowledgeable. He made my trade very understanding and by far the easiest in my past experiences. Recently, I did not have a great experience with the service department. After several interactions with the service advisors, I made my way to find Johnny for his assistance. Johnny was off work that day and I was lead to Cecil Staggs, the service department manager. Let me tell you..... Cecil went way above and beyond to help me. He could see how upset I was and he immediately took control of the situation and he exceeded my expectations. Cecil is absolutely the BEST! I cannot say enough about how well he treated me and got my car looked at, part ordered and fixed in less than 24 hours. Cecil and Johnny will be the two reasons I will continue to do business with Bentley Cadillac in the future and I would strongly recommend anyone to go meet both gentleman. You will not be disappointed. If you are a current owner of a GMC product and you need assistance with a repair, GO SEE CECIL, he saved my day and I am sure he will save your day as well. Susan Henshaw

Very happy with my vehicle purchase from Bentley Cadillac. Best experience I've ever had with an auto sales rep. Rob listened to my questions and got quick, accurate answers. Received terrific service from Cecil in the Service department as well. I'm a little OCD when it comes to vehicles and shopped for a long time before making this purchase. I feel that everyone I worked with at Bentley respected me and my goals as a consumer and went out of their way to make this a positive experience.

Was looking into a new car and searched the website to find something that was right within my budget. Isabelle reached out and asked about my interests and referred me to Johnny Roberts who was absolutely wonderful. Stuck well within my price range, assisted with on star setup and knew all the features of the vehicle without missing a beat. Great communication with what I needed for my family. 10/10 on the detail and presentation of the car. Will refer anyone to this place. Overall welcoming and great customer service.

The service department at Bentley Cadillac was extremely disappointing. I have used them consistently for over 4 years but I will not return due to my last experience. I had a recall on my 2014 SRX. My vehicle stopped on the interstate due to a recall on the real suspension. I took my car to Bentley and they told me that they could not give me a loaner while I waited on the part to arrive because they did not have any loaners available due to the shortages in the industry. I accepted it...not happy but accepted it. I had two appointments to fix the recall but Bentley called to cancel because the parts were not in (I was still patient...this was not their fault). The FINAL straw was when I saw a friend who owns a 2019 Cadillac Escalade driving another vehicle. She informed me that her sunroof was leaking and she was given a rental by Bentley Cadillac. I was APPALLED, ANGRY & FELT DEMEANED & LIED TO!!!! When I asked my service rep and the Service Department Manager about this, they denied it and said it was not true. The service manager even went "up front" but was told that I could not have a loaner. He also reported back that my friend did not receive a loaner from them! Huh??? Yes it was true...my friend who I talk to everyday drove this loaner for over a week!! Long story short: 1. They NEVER gave me a loaner for my vehicle which had proven to be dangerous because of the recall. The car went to "half-engine mode" on 65 during a rain storm...I could not accelerate above 35-40! This was extremely dangerous! 2. After the young lady from Bentley called to ask about my experience and I TOLD her the ugly truth about how I was treated she promised I would hear from the General Manager. I have not heard anything from Bentley or the General Manager since that day two weeks ago. 3. The people at Bentley completely dismissed the seriousness of my Cadillac issue because I don't drive a $90k Escalade!!! 4. Bentley CAN NOT have my business EVER AGAIN!!!!!!!

I had emailing w/ Tim Howard all week on the vehicle I was interested in & made an appointment for late Saturday to see it. He had the vehicle detailed & ready for a test drive. While talking to Tim, I changed my mind & decided on another vehicle in stock. It had not even been washed. While we went over price & paperwork, Bentley brought someone in after hours to detail this vehicle so we could drive it home. I expressed my concerns on the pricing & mentioned the pricing I had in mind. We negotiated & he found a way to give me the price I needed. I am extremely satisfied with the experience I had working w/ Tim & would do it again given the opportunity.

Amazing purchase experience, particularly working with Tim Howard. I drove from Birmingham for a specific car. Tim contacted me after I requested information via the website. He helpfully answered all my questions and even took photos of specific parts of the car that were of interest to me. He kept me informed throughout the process, and helped me negotiate terms and had practically all the paperwork ready before I even left my home. I literally drove to the dealer, drove the car, signed the papers and left. I feel the terms were fair for all parties involved. The car is in excellent condition. I was treated with respect and never talked down to, and I never got that "sleazy" feeling. Tim went above and beyond to help things go smoothly, so I definitely recommend requesting Mr. Howard.

The quality of the service department has seriously degraded over the last couple of years. I bought my first car from Bentley around 2000. I have averaged buying a new car every two years from Bentley since 2016. However about 6 months ago I brought my Escalade in for repairs for two issues. When I picked my car up, they had only resolved one of the issues. So I had to return the car to have the second issue repaired. Last week I bought my car in again with two issues. I picked it up yesterday and they had only fixed one of the issues. This time I will find another dealer to fix the second issue. I will no longer do business with Bentley's service department. Not only do they not perform well, but you have to listen to the service department personnel quibble and make excuses about why they didn't completely fix your car. So I guess you want me to call your manager. This is the problem with your service. At my company, we would call the customer, not expect them to contact us.

Wouldn’t recommend them to do anything to a car. Poor service no communication and no hospitality. Done had a appointment with them 3 times and nothing has been done to my car not looked over oil change or anything. No loaner cars and they want to just hold your car and keep it overnight well 2-3 days as she said before anything is done to it. Never will I ever go back. I deserve a free oil change or something for many times I drove up there for nothing to be done to my car. If I could I wouldn’t even give them one star.

My cadillac had a vibration when I hit the break. I took my vehicle for inspection. My vehicle had 82 k mileage. They estimated all 4 roters/4 breaks and 2 front tires. It cost me 2800 dollars. Additionally they told me suspension struts front and rear needed to be replaced and estimation cost would be around 5k. I told them to change breaks, rotors and front tires but holding off changing front and rear struts replacement. I retrieved my car and my wife and myself noticed that the car is making the horrible noise that we had never had before. I took my car to other place to check it and they diagnosed only front had the problem. Were 4 breaks/4 rotors necessary to be replaced? And why did they diagnose all struts need to be replaced? Why does my car make noise after I receive from the service? I am not taking my car there anymore.

This was my first experience with purchasing a car and I’m so happy I chose Bentley. They were all professional, courteous, went over and beyond to ensure that I had a smooth process in getting the vehicle I wanted and the price was PHENOMENAL! You will not find a luxury car for a better price anywhere else. Nathan and Tim are the absolute best! Thank you all again!

I had my elderly father with me when coming for a service appointment. We were told how long the service might take. I asked if I could come back in about 30 minutes to take my father home first. Dan, in the Service Department, was amazing. He had the car checked in when I got back. It was a quick fix. He printed service records so I could show my father what had been done. Dan even had the car washed while I waited. True Cadillac service. Thank you, Dan

Great experience from all involved. I was worried that being from out of state and a first time Cadillac buyer that I would be involved with an entry level sales guy but to my surprise Nathan knew his stuff. And was very professional in his work. “O” in finance did a great job and did his job with zero preasure and got the rate I was interested in. Beautiful dealership inside and out. If I had to say anything negative it definitely would be the detail and cleanup of the new car ... when buying a 100k $ vehicle you would expect it to be showroom clean and mine was not quite up to par but hell its gonna get dirty one day.

Bentley Cadillac has an outstanding service department that goes above and beyond for customer satisfaction. Service appointments are easily made either through your sales representative or on line. You are greeted by your service representative who listens attentively and quickly inducts your Cadillac into the maintenance process. This is but one more positive aspect of a truly exceptional dealership that includes a superb sales staff and finance office.

Brought my car for a simple warranty fix and left with scratches all over the car from the work. I attempted to contact the service that same night and ended up with no response or call back after several voice-mail attempts. The next morning I brought the car back up to them as soon as they opened. Spoke with two service advisors who acknowledged the scratches and were apologetic. They quickly asked if the detail department could attempt to correct the damage by buffing the scratches out. With little change the detail guy advised that the technicians do this all the time and added that he couldn't fully remove the scratches/pry marks. After the car was with the detail department for almost two hours it was brought back to the service department were the two service advisors looked over it again still seeing now a more improved looking scratches. The two asked for me to return to speak to the service manager after the weekend. I then spoke with the service manager named Jerry a couple days later. Jerry walked around my vehicle and nit picked any and every flaw on the car, things that did not even pertain to the complaint about scratches on the paint. Jerry showed intrest in a chip on the front windshield just to show my car was not prestine along with swirl marks on the black paint. Jerry was very passive aggressive towards myself and I watched as he belittled my cadillac that is still under its factory b2b warranty. When I showed him the scratches and pry marks on the car he quickly glanced over it and said I dont see anything. I told him if his service team simply protected the paint this would have been avoided in which he responded they do. I advised him that mid way through the repair I went to the service bay where my car was to gather belongings from inside, in which the car had panels on top of unprotected paint. After more back and forth Jerry asked what do you want me to do about it. I responded that I wanna take my vehicle to a local trusted detail shop for paint correction on damaged areas (hood and roof), Jerry agreed and said he has worked with said shop in the past. He walked away before we could setup how and when I asked he responded with I'll call you. About two weeks passed and I recieved an email about my experience at Bentley Cadillac in which I shared everything so far as a response. I recieved a phone call later with an even more aggressive Jerry, he was very upset that I left a negative review. I advised of the time and the lack of a resolution. He then argued over the fact that he said he would call me, even after I mentioned himself told me he would call. He then said for me to setup an appointment and he would take care of it. My next day off I called said detail shop, they advised they spoke to the dealership and they said they aren't paying for anything. I take great pride in my vehicle and did not expect this type of treatment from any dealership. Ultimately I would like my vehicle returned to me in the same condition it was left in, not worse. The service manager uses bully type tactics and unacceptable customer service towards genuine concerns. Please avoid this place especially if you care about your vehicle. Poor training of technicians on not protecting a vehicle and the leadership is the same.

We had visited two other Cadillac dealerships before going to Bentley Cadillac and they are definitely a step above the others. I'm not one to give compliments, but I truly think Tim Howard provided the best car purchasing experience I've personally ever had. He communicated with us very timely throughout the sales process, which was primarily by phone since we are two hours away. When we showed up, the car we discussed was ready for a test drive. I wanted to also look at a couple other models and there was absolutely no pressure. Tim encouraged me to drive the XT4 also given I thought I may like a smaller vehicle better. This is what impressed me as it was getting near their closing time, but I could tell he really wanted us to be happy with whatever we got. In addition to Tim, the sales manager was also very attentive and helpful, without seeming ingenuine. Our family has purchased multiple GM cars and we will definitely go to Bentley for any future purchases. It was honestly worth the drive!

We were pleasantly surprised how easy it was to find the vehicle we wanted and negotiate a fair price at Bentley. Our sales associate Dan Brown was very professional, courteous and seemed to genuinely care about his customers. We will definitely buy our next vehicle from Bentley.

I was treated very well and all of my request were met. Johnny is very knowledgeable about Cadillacs and I appreciate that. Since the sale, there is one thing that I am in conversation with the dealership about. A little slow in getting back with me, but I still will rate them an overall five star.

The car was serviced in a very timely manner. Staff is amazing, particularly Scott for being such a great, professional guy. I have never had a bad experience with Bentley after 33 years and I think that says something.

XTS experience. The Service Rep was great however, I had to take my vehicle there 3 separate occasions to fix one problem. The first time they thought it was the battery, so I had to pay for a new one, had to take it back for the same issues, the second time they thought it was a fuse. Had to pay for that cause neither the fuse, battery or labor for either was covered under the extended warranty. Third visit for the same issue, they finally found the problem. A relay for CD player in the glove box had gone bad somehow and was continuously drawing power from the battery causing it to go dead. Unfortunately the extended warranty only partially covered this, I was left with my deductible and remaining balance. Since they could not find the true cause initially, 3 trips later and nearly $1000, my car is fixed (somewhat). on my initial trip, I also took my vehicle in for a rough idle between 1800-2100 RPMs, They told me there is definitely an issue however they don't know what it is and can not find out until another customer with the same model brings their car in for service so they can compare them side by side. Needless to say I gave up waiting for the phone call to bring my vehicle in for that issue. I would like to think this is an isolated incident and I am open to giving them my business in the future. Anyway, at least the service rep was a good guy, the 3 stars are all his.

I cannot stress enough how satisfied I was with the entire buying experience. Jeff was phenomenal and continues to be helpful even after my purchase. I bought a great product at a great price and got even better customer service. I will buy my next Cadillac from Bentley.

My salesman, Ricky Crook, was phenomenal. Made this experience easy for me. Even though I've been driving a SRX since 2013, he went over everything with me. He programmed all the features with me in the car asking me how I wanted each feature set. Bentley Cadillac is a great dealership. I will do business with them again.