On the evening of January 14, 2025, I found myself in a stressful situation when my vehicle became stuck in a ditch and was completely immobilized, requiring a winch-out.
In my distress, the first towing company that came to mind was Chandler Towing. When I called, I spoke with Brandon and tried my best to explain what had happened. He let me know that he might not have a driver available, as my location was more than 45 minutes away. With temperatures below 30 degrees, he still took the time to ask thoughtful questions to better understand my situation and even requested a photo of my vehicle in the ditch so he could properly assess how to help.
A few minutes later, Brandon called back and let me know that he would personally come out to assist me, even though none of his other drivers were available. At the time, I didn’t realize that I was speaking with the owner of Chandler Towing, which made his willingness to help even more meaningful.
Chandler Towing truly went above and beyond during a very stressful moment, and I am incredibly grateful for the care and professionalism shown that night. We will absolutely be using Chandler Towing for any future needs, and I can confidently say that anyone who chooses them will be in excellent hands.
Chandler Towing went over and above to assist when insurance totaled our vehicle. They moved two vehicles onsite to allow us better access so we could remove personal items from the totaled vehicle. Very professional, helpful, and kind. Thank you for your kindness in a bad situation!
I can’t say enough good things about Elena at Chandler Towing! From the moment I spoke with her, she was incredibly sweet, kind, and genuinely helpful. She went above and beyond to make sure I was taken care of when my vehicle needed to be towed. Not only did she handle everything with professionalism and compassion, but she also took the time to give me recommendations on where I could get my car repaired at a reasonable price.
It’s rare these days to find someone as selfless and caring as Elena, she treats people like family and makes a stressful situation so much easier to handle. Chandler Towing is lucky to have her, and I’m extremely grateful for the way she helped me. If you ever need towing services, ask for Elena because she’s absolutely phenomenal!
Elena at the front desk goes above and beyond to ensure customers are satisfied. Her warm smile and hospitality always make needing towing assistance not so bad. Because of her we will keep coming back again and again!
I visited this towing company helping a friend the lady in the office named Elena was very rude and when I asked to speak with the store manager she proceeded to say you can go through me and told me I could not speak to anyone else but her. Elena began to talk about me to another customer with my situation very unprofessional, this place needs to be shut down. Highly upset with my experience here
The manager was not the kindest. They said that we’re going to work with us and when we got in there they flipped the script. The office manager then said that I will not be allowed to talk to a manager then proceeded to talk about me to another customer.
The “ office manager” in the office is very rude her name is Elena poor customer service rude attitude. The workers here and the mechanic are very rude I asked to speak with the manager she then proceeded to say no I could not speak to him and then said you go through me. Highly upset with my experience
I had the pleasure of meeting DJ with Chandler Towing this morning. He was so very nice and very quick to get my tire changed so I could get to work. He communicated well with me from the initial phone call to completion. I highly recommend this company!
DJ towed my daughter's car down off Monte Sano mountain today after a mechanical issue. He let us know when he was on his way and arrived very quickly. Very courteous and professional! I really appreciate DJ's assistance and friendly manner. Will definitely use this company again!
Had a good experience using this company. The driver, DJ, kept me informed of his eta and arrived promptly. Dj was helpful beyond what was required. My vehicle was handled and transported carefully.
When I say great service from the time they received my request to the time DJ got done. Not only was DJ well aware of my vehicle. DJ was quick to change my tire among it being very hot outside. So if you need something as a tire change or a tow Chandler Towing & Roadside Assistance give them a call. Great communication and prompt service is what DJ provided 10 out of 10
Dj was very prompt, call with the eta and arrive exactly on time. Dj was very knowledgeable about his job, very respectful and professional throughout. I will definitely use this company again
Chandler towing and roadside assistance help me when I locked my keys in the car. DJ responded within minutes. DJ was very professional and knowledgeable. I would definitely used chandler towing and roadside assistance again.
Actually got started on a bad note with different company. THANKFULLY Chandler got the tow the second request and DJ did an EXCELLENT job picking up my car and getting it to my mechanic for me. Thank you Chandler and DJ!!
So, I had two techs to originally come out. But the person who actually completed my request was DJ and he was EXTREMELY helpful AND patient. The car that I needed towing was one I lent out and I really didn't have eyes on the situation (BIL took point) until after the first individual came and left. But when I finally got there and actually got eyes on everything I quickly realized that it was going to be a lot tricker than I originally thought. But again DJ worked with me and together we ended up coming up with a solution. Being someone with anxiety it helped to see the person performing the job remain calm and levelheaded even in tough times. I have dealt with this company multiple times and never had any issues but this go around was exceptionally better. Thanks DJ for your patience.
I got in touch with my Roadside assistance due to a lockout and this is the company they sent out and i owe them 5 stars for that, because DJ (My service provider) was AMAZING. DJ was fast, polite, and amazingly efficient at assessing and handling the situation I had my keys back in my hand in less than 4 minutes of DJ arriving.
DJ provided excellent customer service and showed great care while loading, unloading, and towing my vehicle to its destination. He kept me informed throughout the entire process, which I really appreciated. Overall, a smooth and professional experience.
DJ kept in contact with me regarding his eta and when he was about to pull up. DJ was extremely patient and ensuring the car was taken care of properly. DJ even notified when he delivered the car to the dealership. DJ even sent a picture of the vehicle off loaded in the service lane.
A flat tire to start the day but these guys showed up fast. DJ was very professional. The address that he originally had for the pickup of the vehicle was wrong, but he handled it like a pro. We got it figured out and got my vehicle towed to go get some new tires. Thanks Chandler Towing and a huge shoutout to DJ.
DJ was very informative, DJ let me know every step of leaving to go get car, when he dropped car off. DJ was awesome! Chandler Towing is very professional and service phenomenal! DJ you rock!!!
When you call roadside assistance, you never know what towing company you'll get. Chandler Towing was fast! DJ was very pleasant and professional. It was a pleasure doing business with them. I would highly recommend this company.
I can’t say enough great things about Chandler Towing Company! Chris went above and beyond to provide exceptional service. He was professional, friendly, and incredibly helpful throughout the entire process. His dedication and willingness to go the extra mile made a stressful situation so much easier. I highly recommend Chandler Towing Company, and especially Chris, for anyone in need of reliable and top-notch service!
I had a great experience with Chandler Towing. Chris, the driver, was professional, friendly, and arrived quickly. He handled everything with care and made a stressful situation much easier. It’s clear that Chandler Towing values their customers and takes pride in providing top-notch service. I really appreciate their help and wouldn’t hesitate to call them again or recommend them to others!
Great service. Fast and friendly. Brandon took great care of my teenage daughter during a stressful accident. Office staff is courteous and quick making sure my car remained safe.
Happy to give Chandler Towing my strongest recommendation! My towing was a tough situation during a freezing / snowstorm day. To make matters even more complicated my car had a broken CV axle. Chandler Towing was quick, professional and did a fantastic job. The owner himself followed up with a phone call to make sure everything was OK. I am impressed!!
PROFESSIONAL, KIND, RESPONSIVE. Every aspect of my interaction with Chandler Towing & Recovery was positive. The dispatcher was concise and understanding; the towing technician was AWESOME, arrived quickly & took care of my dilemma- he even consoled me so I wouldn’t feel stupid about getting my van stuck. GREAT DUDE! Easy, EXTREMELY affordable transaction and I was on my way.
Chandler Towing provided exceptional service to me today. My 17 year old Son’s vehicle wouldn’t start so I called Chandler Towing . I spoke with Brandon and old him I suspect it was the alternator. He was very helpful and said it may be the battery just needs a jump. He sent a technician out within a couple hours. David checked the battery for a charge first and discovered it wasn’t the alternator but the battery. Brandon was correct. The car didn’t even need to be towed. David was nice and didn’t seemed bother that he’d wasted a trip. I would highly recommend Chandler Towing to anyone! They will definitely be my first choice!
Cannot say enough good things about David with Cardinal Towing. He stopped and helped my teenage daughter and I after a flat- out of the kindness of his heart. Speaks to the character and integrity of this business. Please give them your money if you are in need!
Very professional. Sent a tow truck to my home very quickly, driver notified me when he was near, and my dead vehicle was towed to the dealership with no problems.
Called them January 9th for a tire changed the tow driver said I had locked lug and my car had to be towed they got free money for coming to do nothing was told it had to be towed to the dealier or tire shop so going by what he said called another towing company got to the tire place the lug were not locked im was out of a lot money in a day of work because he didnt want to take the time in change my tire nerver will I call them again Marina towing shedid her thing coming out i
Jan 09, 2024
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