What clients say about Evergreen State Towing in Spokane (WA)
These people toad my car while I was out of town for being abandoned when it wasn't. Because I'm low income I call them to ask if I could pay off the bill in a way that I could do it without hurting myself or my kids. They told me and no uncertain terms no I could not pay them at all. They wouldn't accept payments until my bill was paid off when I tried to take responsibility. They said that it would go to collections and then I would have to be able to deal with it through them because they don't deal with money there. Except they take payments I'm sorry they would take half down which is well over $200 which low income I can't afford $200 all at once. And then they would take some payments but otherwise they wouldn't deal with me. I will never even if I win a million dollars deal with evergreen State towing. That was my experience with them I would hope that nobody else will give this dirty company their business. Have a great day
Service and staff are kind prompt and professional. I will use them for all my needs. And tell friends and family to call. I hoghly recommend this company.
AAA sent Evergreen State Towing when we requested a tow. They were fast! Evergreen was there within 45 min tops! Our truck is a Dodge 3500 dually. They sent the right sized truck and an experienced driver. Justin did a great job. He was friendly, efficient, and got us home safely.
Evergreen towing was to us witin 5 mins of hanging up with AAA! They had told me 80mins! Jay our driver was super friendly and helpful! Which was a big relief after a stressful situation! Way to go Jay, you the man! ?
My 2025 Toyota Tacoma had a dead battery. I called Evergreen State Towing and spoke to Denise who was very helpful and cheerful. She sent Gage out within 15 minutes. He was friendly and it took him under 10 minutes to write up the paperwork and jump the truck. Excellent service!
Today I witnessed Evergreen State Towing show up to an accident that was also being serviced by another tow company and the driver for Evergreen got out of his truck and start using profanity and calling the other tow truck operator slurs. You could tell the other driver was confused and didn’t understand what was happening. Then as the first driver keeps minding his business, the evergreen driver starts bad mouthing him to the customers who were just in accident, calling the driver the F word (three letter word) and speeds off like a complete lunatic. I hope Evergreen looks into this driver and fires them because that is the kind of person who is going to ruin your company’s image and cause all sorts of problems. I’ll never suggest Evergreen to anyone and I truly hope they take a cation to insure this doesn’t happen again.
Service was excellent with it being the first day of snow here every company was busy, but evergreen made time and for that I am grateful. Typical car lock out and the gentleman who came to help was nice, courteous and efficient. Thank you again for being my saving grace this morning! Definitely will be recommending your company!
Justin was a life saver for me! Great driver and a great help! Would highly use them again if need be! I also had Aaron as a driver for the other time my car broke down and he was also great! Another life saver just gotta say a great crew that they have!
Awful service from the lady on the phone, so bizarrely rude.
The service guy arrived at 2am, the service part was ok. I said I thought I was being billed through AAA and that I would call to double check. He didn't give me a bill or a reciept, he texted me a number where I could reach his company if needed to figure out the billing. I told him I would call AAA and sort it out, because I didn't want to get double billed. We said goodbye and I drove home.
On my way home, I immediately called AAA to ask whether I was supposed to pay the locksmith directly, and AAA confirmed that I pay locksmith directly. Now it's 2:45am. I text the number for Evergreen, "how do I pay for the service?"
5 min later a lady called me from Evergreen and said, "I heard you refused to pay for your service". Whoa!! What the heck? How did she jump to such a rude and accusatory attitude when the service guy had been so easy-going? It is easy to be nice while asking a customer to resolve a bill. Especially a customer who just texted and asked to pay!
I liked the service guy Gage Burnham a lot.
He jumped my car which had another faulty battery from O'reilly's. I would give five stars, but evergreen has raised their jump charge 90% in one year! Last year.I paid $60 this year charged me $100 and that is for a car in a carport within city limits.
Worst tow company I've ever had the displeasure of working with. Not only did the employees have garbage attitudes and acted like it was inconvenient to even talk to you or have to help you, they increased the price by a few hundred dollars after giving us a price. We were told one thing over the phone got there to pick up the vehicle and were told a different price then were told to wait because it would be cheaper the next day so of course we listened and then when we got there not only was it not cheaper but they tacked on an extra half hour to the towing time and an extra 200$ to the original price. I will literally call any other tow company just to avoid ever having to deal with them again. Worst experience I've ever had with a company that is supposed to help people. They just scam you out of your money. And if you're not at liberty to give a price maybe keep your mouth shut because you're just going to piss people off. We also asked how to reach the owner or someone who was in charge and we were told we weren't allowed to talk to them and that we were SOL. Our vehicle also wasn't running when we got it out cause they left the lights on and then just straight up wouldn't start, I had to pull it out with my small car cause they wouldn't help get it out of their lot and while waiting on a tow company from our insurance they threatened to call the cops on us while we waited. No offers to help us until hours later when we were still waiting. Although I'm sure had we actually gotten any type of help from them they would've just tried to charge us more since that's all they're about. Super solid customer service ?
A huge shout out to our dispatch lady and Aaron (tow truck driver) the guy who came to save us from the side of the road. You both made every part of the experience better than it could have been by a long shot! Highly recommend!!
Aaron came to tow our car today. We had a minimal wait, he was great to work with, knowledgeable and has been driving a long time. Great guy. Thank you Aaron. Highly recommend.
Needed a tow during rush hour traffic. Justin arrived timely and was incredibly professional, kind, and courteous. Can't say enough about how much I appreciated him.
My car decided to die in a parking garage. Numerous people stopped to help as well as my husband. Nick D from Evergreen walked all the way in since his truck wouldn't fit and tried to get it to start as well. He and Alissa helped me navigate next steps to get my car out and decided we would try when the garage was empty of cars. Somehow my car actually started 5 hours later and we didnt need a tow and was able to drive it to our mechanic. I asked them via text if I could send them money for just being so awesome and helpful and they said it's just part of their job. What customer service and helpfulness. Truly appreciate all they did for me!!! Above and beyond service for sure!!!!
If I could give 0 starts I would. If you’re allowing drivers like the one I encountered coming out of Les Schwab then I would NOT trust this company to tow any of my vehicles. I was coming to a stop when a driver with this company nearly hit my vehicle trying to come out of Les Schwab. He did not even bother to look both ways. After honking our horn to alert him he threw up his hands like we were in the wrong. We took a right on to the main road when he then began to follow us trying to road rage or something. He continually began cutting other vehicles off and just not caring for others safety. This person should not be behind the wheel of a rig this size. CARELESS. Called the company to file a complaint and they assured me the owner will be notified so I hope this is true.
Car was towed at 11am...At 2pm when I contacted these folks about getting my car back... They wanted me to pay them $457 plus dollars. What a racket. I was parked on 2nd street by the Donna Hanson apartments for less than ten hours...and now I don't have a car anymore. Can't afford to get it out of impound. After they auction it off, I wonder how much they will charge me for "storage fees"?
Awesome service extremely nice guy! We had two breakdowns in one day and had to get towed 60miles into Spokane, I can’t remember the drivers name but he drives the new black Peterbelt semi , he was really cool, professional, and super nice. Great conversation would definitely use them again
How does a tow company consider a stolen car to be an abandoned vehicle? 1000$ for impound fees plus 100$ a day? How is this legal? So nobody but the person whose vehicle got stolen is affected. The thief gets away with auto theft and the tow company that impounds get to rob them a 2nd time. My thoughts are who is accountable to find a stolen car? Wonder if the tow yard has things stolen? Grr I am very frustrated with this legal loophole. Something definitely needs to change. Thanks for making people's lives impossibly worse evergreen towing. At least you were decent on the phone about getting belongings before you auction a stolen vehicle.
Have always had a good experience with these guys via having to utilize my AAA benefits. Last week, I had to get a tow from Steven, and he was very professional, helpful and personable. He was willing to work with me as I decided, last minute to change my vehicle's drop off location. Plus these guys work very long hours, so extra kudos for being patient and professional
AAA set up my RV to be towed 29 miles total from dispatch by this company. There was to be an additional charge over the approved $500 by AAA I agreed (half heartedly) to pay. I was told by AAA they were dispatching the tow and I would pay the company the difference (approx $111). When I was contacted by this company via text they demanded the difference upfront over email. I questioned their tactic and asked for clarification to which they canceled my tow without further information. I now still need a tow but I do not recommend this company after the way they treated me. I did know who text me and felt strange about the demand for upfront payment without any service done. I would have gladly paid had they shown up and done the job they were hired to do. I never pay anyone online I don’t know and I did ask for clarification. I received no service and I will require none from them in the future for leaving my broken vehicle on the side of the road.
I can’t say enough good things about Evergreen State Towing and their outstanding service. My car was stuck in the dirt for nearly 20 hours, and I had no luck with AAA or several other companies—they either couldn’t handle it or didn’t have the right equipment. That’s when I called Evergreen State Towing, and I’m so glad I did!
Sam, the tow driver, came to the rescue and was absolutely incredible. He arrived promptly, assessed the situation with confidence, and had my car winched out within a minute! I was shocked at how efficient and smooth the whole process was. It was clear from the start that Sam was extremely skilled, knowledgeable, and prepared to take on even the toughest situations, something other companies weren’t able to do.
Not only did Sam get the job done quickly, but his customer service was also top-notch. He was friendly, professional, and reassuring throughout the process. After being stuck for so long, it was such a relief to have someone so kind and capable helping me out. On top of all that, he even shared a few tips to help me avoid similar situations in the future, which I really appreciated.
Evergreen State Towing, and Sam in particular, exceeded all my expectations. If you ever find yourself in a tough spot and need towing services, they’re the ones to call. They’re reliable, efficient, and treat their customers with care and respect. Thank you, Sam, for turning a stressful experience into a great one. Highly recommend!
Zero stars if I could. I was blindsided by Douglass property and Evergreen towing, As one of the workers at the plaza that got their car towed and forked up $500+ dollars that day to go to work that I've been parking for 2 years in a vacant lot with no warning or accommodation to drop my car or any notice that I was not authorized to park there anymore. All of the employees of this plaza including the customers have always parked in this lot. It's one this to tow vehicles for sale. It's another to start towing people hard working people and customers. I personally was only in my shift for 2 hours before I herd my car was being towed. On top of all that, they went out of their way to hire a security team to ensure no one parks there anymore. Even better they didn't have the proper signage for this lot, I do have proof as of previous one sign was posted v.s. now multiple has been posted for every entrance. I would like to personally dispute this if you would provide further contact information.
I was on my way from the Tri-Cities Washington to a repair shop in West Spokane (^140 miles) . I made the entire trip with out issue until I was 10 miles away. I only had a couple hours till the shop closed, and I had a broken throttle cable. I called AAA, , and they sent Evergreen Towing to assist. Alex was amazing. He was on a previous call when he was assigned to my case, and he went the extra mile in order to ensure he was able to not only pick me up, but to deliver my vehicle to the repair shop prior to their closing. He was extremely careful with my customized 1974 Volkswagen Beetle convertible, including padding the rim straps to avoid any scratches. The style of flatbed that he uses is articulated, which assists with a lowered vehicle. I would highly recommend Evergreen Towing for any tow, but especially those needing extra expertise, such as an exotic or a lowered vehicle. Extremely great customer service. Highly recommended.
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