What clients say about Peninsula Heavy Duty Inc. in Yorktown (VA)
Made excuses from day one. Continuously let me down. Then when I checked him on his own word and failed promises he curses at me and starts the verbal abuse. The worst 2 weeks of my life dealing with Gene the owner. If I could give 0 stars and just a review I would’ve. He should just stick to towing. Thats the only thing he did correctly that he promised thru the whole ordeal.
Dealing with this place of business was the worst experience by far of any business I have dealt with ever in my entire life. I would not even recommend to my worst enemy.
If youre looking for a shop that will waste your time, never return your phone calls, fail to keep their promises and waste your time, then this is the place for you. They took my vehicle in knowing they didn't have the man power to fix it. I was promised for months, they would have my truck diagnosised and repaired but none of that happened. Because I'm a nice guy, I let it slide and trusted one day they would value my time and fix my dump truck. It took 2 months for them to call me for a diagnosis, and everytime i called to approve the repairs, i would get told the owner Gene wasnt there and would return my phone calls, but never did. I'm not sure how they stay in buisness. Its clear this place is poorly managed and you shouldnt waste your time and money here like I have. I was charged 175 for diagnosis while the truck sat for 4 months, with zero effort to fix it. I do not recommend anyone coming here, you would be doing yourself a disservice. Just stay away!
We were in the area for a short visit when our truck decided to go into reduce power mode. PHD was able to fit us in and get us fixed and back on the road in no time. Hard to find places like this anymore. Wish we had a place like this near us!
Had a car delivered to my house by another service. They couldn't get it off the trailer. I called penninsula heavy duty and they went above and beyond after closing time to give me the proper advice to get my car safely. Thank you
Kelly sold me a car that had a blown engine and refuse to refund me back my money. If this is the type of business they are conducting this business need to be shut dowwwwnnnn.
Yes a nice young lady up front was very helpful in my situation she was very thorough and gave me all the information I needed thank you Kelly and peninsula heavy duty she very much assisted me in my needs 😎
I've had a few dealings with these guys and even brought a couple of my friends to them. Every time I've had to have anything done from a oil change to replacing all 8 injectors in my truck. I've had nothing but good things to say about the professionalism and work they have put into the vehicles and trust put into their hands. Would recommend to anyone needing any degree of work done on their vehicle.
Good repairmen, fast and efficient. Took care of my car after they towed it & the mechanics (Leroy and Gene) were very polite and understanding towards the circumstances I was under .
I was promised a vehicle (Tracker) from the owner (Gene) for two weeks. In those two weeks I called literally multiple times every day asking when the vehicle would be ready for purchase. I was then promised, every day, it would absolutely be ready tomorrow. The next day, I would be given a long-winded list of excuses why the vehicle was still not ready, followed by more guarantees it would be ready the following day. The daughter (Kelly) answers the office phone, and it was with her I usually spoke. On the final day of the grueling two week experience, when I was told yet again the vehicle was not ready; I had the following conversation with Kelly. "I need you to stop calling because I don't have time to stop talking to the customers in front of me so I can answer the phone and talk to you. The Tracker will be ready when's it's ready, and you'll either buy it or you won't". I was literally stunned speechless with her blatantly rude, condescending attitude. I was ready to buy a vehicle from them, a serious investment, but I was bothering them by asking when they were going to actually fulfill their end of the bargain. I never called again, nor received a call back from Kelly or Gene. Hands down the worst customer service experience I have ever had the misfortune to suffer. Customers beware; take nothing they say at face value, believe nothing that they promise you, and please don't upset them by asking them to stand by their word.
The best mechanic I have ever been to. Very fair and honest. As a woman, it is often to difficult to find a mechanic who will listen to and address concerns. They go above and beyond all expectations!!! I will always take my car to them.
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