Advance Auto Parts in
East Lexington (VA)

Great staff. Very helpful. And pretty much the only store around here that has stuff you need in stock.

Aarron was very rude and broke my obd2 port!! Went to clear a code because I just fixed my car and he said “OH NO WE AINT DOING THAT” and ripped the reader out of my obd2 port. Would recommend not wasting your time and getting your vehicle damaged and just go to auto zone instead.

I know it’s not their fault but a corporate policy, there’s no reason why core charge refunds need to go back on the same card used at purchase. There should be an option to get cash or have refunded to another account because people move and bank accounts change.

I tried to return two 5qt containers of Mobile 1 Synthetic Oil (did not meet Jeep service maintenance requirements) that I purchased yesterday at the Lexington VA Advance Auto Store, but was told today they could not complete the return because they did not have $70 cash in their drawers. Really, $70 in this day and age???? I paid in cash, and they sure took it then. In this day and age of identity theft and digital crime, Cash Is King! Their best suggested solution was to come back later or try the Buena Vista store. I tried both with no luck. What kind of a business is so poorly prepared? Is Advance Auto going out of business? They sure will with business practices such as this. After I "eventually" am able to return these two containers, I guarantee I will not darken their incompetent management doors again. Utterly and truly pathetic, they are. I suppose I will have to call ahead and ask if they have any cash for the refund. Incompetence is defined by Advance Auto at this location.

My battery died in the parking lot of the grocery across the street during a snow storm. A kind person jump started my van and it had enough juice to get across the street to Advance Auto Parts. They were just about to close up shop because the snow was so bad. I bought a new battery and the guy installed it for me, in the crazy snow. I was very impressed with the service. Customer service is not about whether the 'customer is always right', it's about making the customer's life as good as possible. This is a good store right here.

Adam was very knowledgeable about the issues my car was having. He even came outside in the freezing cold and helped me put my part on. It would have taken me 2 hours, the job was done in 45 minutes and I was on the road again. He refused a tip and said being able to help was enough reward for him. Good people do still exist, and they work at the lexington advanced auto. Thanks Adam! You are a Rockstar!

Working in Lexington and had some issues, needed a few tools to get us going again and Justin didn't skip a beat. Clean store, friendly staff and exactly what I needed. Thanks y'all

Excellent service The counter staff went out of the way to help me.

Advance Auto staff is friendly and they have had what I needed in stock each time.

Kay helped me replace a key fob battery today with a smile ♥️Thanks

Thank you so much for your help in getting my tires straight!! Y’all went wayyyy above and beyond!!

Bill Hickock is the manager. Great guy and will always ensures that the customer receives courteous and professional service.

The service is terrible most of the time and they can't ever get the right parts most of the time or even quality part's, I took the old spark plug there I needed and it took 4 different times me going back the same day and still didn't get it right so I went somewhere else

I have went here for years Janet is a great manager and always friendly.

We were traveling through Virginia and the power steering pump hose blew. We were stuck at Natural Bridge with no way to get parts to fix the truck late at night. Waited until morning and Called Roy at this location and he put together the parts and fluids I needed and sent his driver out with everything 😊 Roy was very helpful. Great customer service.

The location is great, nice people. It would be a great place to open an auto parts store. Make an order because you NEED the part. They tell you it will come in at 10 am the next morning and you have to be there because the store is doing inventory. Show up to find the part isn’t there and will be in the next day because the warehouse didn’t send it. So you order from Autozone. Very disappointed.

Prices are slightly higher than desirable, but having access to knowledgeable and helpful customer service folks can be worth spending a few extra bucks once in a while.

Wish Patrick was still working there but its still better than the alternative. Everyone is friendly and knows what they are doing for the most part

The phrase "I don't know" would be beneficial in this place. They tried to steer me wrong to buy 4 gauge wire instead of 4/0 gauge wire. This would have caused a catastrophic failure of my electrical system. I do not mind having an associate tell me that they are not certain, but when they will argue with you and laugh and belittle you to prove in the end that Google and a little humility go a long way. Fairly insulting they were.

Never get the right parts. They just give you what ever they can reach on the shelf. Chances are your gonna make 2 trips everytime

Pretty good prices when items are on clearance. Otherwise like most auto parts stores they are high. Good customer service few times I have been in they got me checked out quickly and didn't make me wait while they installed wipers.

Great value and service. I needed 2 wipers and they put it on for me. I bet I was in and out in under 10 minutes.

Easy to locate this Auto parts store with parking in front.Its what you expect in small town.Many things have to be ordered but delevery is fast.Store has been open many years and town depends on it.

Always has the best sales but they couldn't have a more annoying staff if they wanted to. These girls are just down right rude. To busy talking to each other to take care of the line at the registers (which probably wouldn't have been so long if they weren't so busy pushing charge cards and worrying about who helped who)

These guys were so helpful when I was traveling and needed fluids and code checks on my trip. They were also happy to help me get everything checked and running smoothly. The staff was very knowledgeable and friendly. Thank you all so much!

Helpful customer service. Didn’t take long to get help. Good selection.

Place is clean and organized, staff is friendly and tries to be helpful. Unfortunately, they never seem to have any parts in stock that are needed, for a very popular car