Bobby's Auto Service Center in
Hayes (VA)

I am new to Gloucester and was referred to Bobby’s Auto by a buddy of mine. I am very glad that I was. My first impression of the place was how amazingly clean and well maintained everything was! I was actually compelled to take a picture. From the lobby and bathroom, to the spotless garage where they work. I am a neat freak (ask my very patient wife) and this was one of the most well kept garages I have experienced in my 62 years. Chris and Amanda in front are very helpful and knowledgeable; a pleasure to deal with. The pricing is the most reasonable I have seen in a while, and I am very pleased. I saw the owner Bobby in action with his customers, explaining clearly what and how the work was done, as he was right in the thick of the repairs himself. I’m sure I will have the pleasure of meeting him soon for more automotive service for my vehicles. All in all, I would recommend Bobby’s Auto for your auto needs, as I was very satisfied with my experience.

Got an inspection here. It got rejected cause my brake lights weren’t working. They seemed honest and didn’t look for everything like the dealerships who always seem to find $4000 worth of fixes. And there was waiting. Took 10 minutes. I was waking up to go to Graftex at 6am to wait in line before 8am, was getting crazy. Finally the yearly state inspection is no longer stressful.

Great team at Bobby's. New customer that has finally found an honest shop with fair prices. That's what will bring me back everytime

Took my vehicle here for years. The owner seems extremely nice and honest. However, several years ago I had my oil changed and when I checked it later after my car had cooled off, the oil mark was several inches above the cold mark on the dip stick. I drove my car for a couple of days, then I idled it and when I started down the road a little my car sounded like it exploded. I knew what the problem was, but I didn't have the money for a new transmission, so I drove it for several months. At the next inspection they told me that it wasn't drivable and it would take 2 or 3 days to get a new one. I sold them the car. We saw someone driving it around the next day. I love my newer car, but back in 2022 I had to replace the battery because it was ten years old. At the time I was suspicious because I swore that I had either had a brand new battery or purchased one shortly after I purchased the car in 2018. They showed me the battery, the date on it was 2012. Several months ago I took my car to a different mechanic for an oil change and to look at an issue with a tire that I had been having for months. Bobby's kept telling me that it was the change in weather and that if I continued to have a problem they would check the valve stem, that is something that should have been checked after the first several times I had them look at it. The new mechanic found the problem, they also found fluid that was caked up on a part under my hood that looked like it was months old. At the end of the repair they told me that my battery was 7 years old. I hadn't even had my car 7 years at this point. After the repairs my car acted brand new and the steering wheel no longer shakes as soon as I hit 70. My check engine light has been coming on periodically since I got this vehicle as well, Bobby's acted like it was no big deal. The new mechanic finally saw the check engine light on, and not only has he explained it better to me and how it could damage my vehicle, but he also says that it should be fixed. They have lost my business as well as several of my family member's business, for different reasons. From what I understand recently they have had a turnover of employees, so I'm not sure if that is a good or a bad thing, but I'm not going back to find out.

Just and amazing place they are the best in the game past my car twice 2001 Honda Civic 380 on it if you did fail they will tell you way in a good way but have a week to get it fixed you can go to them or do it your self my wife van failed at first but told us what it need it I got it done then it passed awesome place to go

Service is amazing as usual! This place knows what they are doing. I've been coming here for years and I will refer anybody I know to come get work done on their car. I believe I had an issue with my tire having exposed wires, come to find out, it was just a nail. I also got my inspection done while I was there. If you want trustworthy and honest people working on your vehicle, bring it to Bobby's!!

Even though I my car did not pass inspection, I left feeling okay about it. The man who did my inspection was very personable, polite, and efficient, and I enjoyed looking around the inside wait area. I didn’t get my tires done here because I wasn’t 100% down with the pricing, but that was for sure not their fault because the quality of service would’ve been 110% worth it, and it would’ve been if I had more than college student funds.

Amazing service. The check engine light on my old pickup came on, and it was running extremely rough. Bobby's fixed the O2 sensors that were bad and replaced the distributor in about 2 days, and I did not have an appointment. Then there was a problem with the repair, and Bobby drove to my home, 45 minutes away from his shop, and fixed the issue. I have never had that happen. He also said that if he was not able to fix it on-site, they would call and pay for a tow truck to take it back to the shop and make it right. Amazing!

Great folks and top notch service. You may pay a little more, but you can rest assured that when they are done, they have taken care of the issues. Highly recommended.

Drove down from Ky to visit in-laws for the holiday weekend. Unfortunately had a rear caliper go bad during the trip down. By recommending Bobby’s we dropped of the vehicle for inspection. Chris promptly call back to give assessment and recommended the repairs. Continued to give updates and recommendations and had vehicle repaired in two days. Upon arrival of picking up vehicle even showed me the worn parts that was replaced. Bobby had also drove vehicle for approval of the repair. Would highly recommend these guys. Courteous and well kept staff and facility. Thank you ? guy’s. Jim D

Giving a Solid 5 Star. Thanks for doing my Timing Belt today. Excellent customer service. Friendly and knowledgeable staff. Fair and not going to take advantage of a customer. Highly recommend. Glenn

On the fence with this place. I actually would say more like 3 .75 stars. The owner seems honest & I like that he support officers. I just don't understand why when I asked for an estimate I was given total cost of parts and total cost of labor with no details. I've always gotten a detail list of parts and labor when I've taken my car for repairs. I'm very picky & when it comes to parting with my $ I like to know the details. Furthermore, though I do have some $ saved for car repairs, I could use some help since I live solely on veterans disability. I submited the estimate to an organization that helps veterans and they told me they also need details. Being that said, he was recommended and people are satisfied with the service. Also, the cost of the repairs is within the cost to repair what's is wrong with the vehicle. Thus I don't know why I was given an estimate with a general outline. I would recommend them but as mentioned, you won't get a detailed estimate. At least I did not.

I can't say enough wonderful things about this shop. I moved to Gloucester about a year and a half ago, and looked at several shops before finding Bobby's because I did not want to keep driving back to Richmond to get my car serviced. Other shops seemed way overpriced and not really friendly. Bobby's staff is HONEST, affordable, friendly and do a fantastic job. I have used them from inspections to oil changes to tire replacements to brake and light repairs. I feel like they are family. I wouldn't go anywhere else.

Top notch service. Went out of their way to fix my flat tire in a business parking lot next door in the rain at closing time. Jimmy caried all the necessary tools and went above and beyond and made sure it was done right and treated me like I was a long time customer even though it was my first time there. Helped turn what I thought was going to be a really bad situation into a quick top notch repair. Great place and great people.

Been going here for years. Honest, Top notch mechanics, they always charge a fair price (they have never hit me with over-charges after giving an estimate). I have recommended Bobby to multiple friends and family and never regretted it. Would give 10 stars. Wish our politicians were as competent and trustworthy as Bobby.

I've been using Bobby's for years and wouldn't go anywhere else if I had a choice. Sadly, we are moving to another state, but I highly recommend anyone to take their car here for any issue. They are always reliable, honest, affordable, and exceptional with customer service. Bobby took the time out of his busy schedule to check on a few concerns for me and gave me an honest answer. If you're looking for a great automechanic who's friendly and reliable look no further! Also, they have a shop dog named Jasper and he is an adorbale lobby attendant. Really, I highly recommend this place.

Every time I have come here my experience has been extremely great. Either showing my what exactly the issue was or replacing a light bulb for free during an inspection. I never feel like I'm being ripped off in any way compared to other places and just get treated right. Also shop doggo, 10/10.

We showed up a little early for our Auto inspection and he took us right in and did a thorough inspection and got us back on the road in record time. Very nice and courteous, too.

We were on the way home from vacation and had some tire problems with our van. We stopped at Bobby’s and they were so helpful! They have wonderful customer service. They even had coloring books to entertain our kids while we waited. We would highly recommend them to anyone who live in the area or is traveling through.

Bobby's auto service is fabulous, honest, caring excellent work and kindness to everyone who walks through the door, Bobby is a true gentleman always ready to help no matter how busy they are he will always take time to take care of you!! Thanks for all you've done for Charlie and i, you'll never know how much we appreciate it, thank you so very, very much!!!!! Geri knapp

Called to ask about getting tires and breaks done so they said to bring it in. I dropped my car off at 8:20am. Left a phone number and verified with the Lady to do tires and breaks. So 5 hours goes by no call... it is now almost 3:30pm and they haven’t even touched it. They “checked” the tires and breaks but didn’t do any service on them. Why wouldn’t they call? Obviously if my car sat there all day and they had a question then freaking ask! I drive over 100 miles a day for work and this was the only day I could get it there. They said my car would be ready tomorrow now and I’m not doing it. They just lost business. Going to pick up my car and find someone else.

Best service. Super friendly. Went in EARLY for an inspection, only had to wait about 20-30 and I was on my way. They do not accept debit for anything under $20 but let me run to get money from an atm no problem. I will definitely bring back my car for any work I may need done in the future.

Took my van there for what I thought would only be brake pads. Was told I needed front brake pads, rotors and brake lines. Was told the back was okay. The front cost me $700. I had to take it back about a month later because there was a leak in the brake line they installed. I was then told I would need brake pads and rotors on the back before I could get it inspected. REALLY ... a month later. That was 2 yrs ago. I have had it inspected twice since then at two different places and still haven't needed brake pads or rotars on the back. Go figure. I will NEVER go there again.

Great service. Went in for my inspection. Arrived early, 4 cars ahead, only waited about 30 min. They dont accept card or check for anything less than $20, my inspection was $16 .....told me to just run to an atm and bring it back. Awesome! Also, the dog on premises is such a lover. ❤

Took my car with a vacuum leak in and they kept it for 10 days and could not find it and charged me 80 dollars. Took it to a real mechanic who used a smoke machine not soapy water from a spray bottle and he found it in about 15 mins. A pcv hose right on the intake! They seemed nice but do not appear motivated to actually help the customer. There are much better shops around.

Had a GREAT first experience at Bobby's when I found out the shop I normally go to doesn't have a current inspection license. My husband's ancient (1988) Chevy Silverado truck needed inspection this month, so I asked around, and friends in Gloucester recommended Bobby's. I dropped the truck off on Wednesday and told them to keep it as long as they liked -- I was in no hurry -- and they called Thursday morning to say it was in good shape and passed inspection. Super nice, efficient people ... and Jasper the shop dog is a GOOD BOY. :-)

If you care about your car, and do not like being scammed, go to Bobby's!!! I am a mechanic, so I do not take my car or truck anywhere unless it is something I do not have the facilitys for, and as a mechanic I only trust bobbys because his repitation is strong as one who does it right. I have had experiences with other local shops trying to scam me (and what type of mechanic would try to scam another mechanic!?!?!), and techs that did not seem to know what they were talking about at all. However, Bobby has got a great thing going on, he runs a tight, clean shop, with very knowlegable techs who will do what is necessary to treat you, your wallet, and your vehicle right!!