We stopped by on the way to Charlottesville during a downpour. Truck needed new windshield wipers. Michael Y. gave outstanding customer service, above and beyond. Helped get the right wipers and got them installed for us too. Fantastic store!!!!
Absolutely phenomenal experience, Doug was very nice, wasn't pushy at all. He sold us a top of the line mower at a heavily discounted price, delivered it to our property for free and even came a few days later to adjust the seat and make sure we were happy with it.
Let me make this decision easy for you,
Ferris makes the best mower, Jones Auto Parts has the best service.
I will be recommending them to everyone I know.
Fantastic experience working with Doug while buying our kids a gokart for Christmas 2024. Very knowledgeable & excellent customer service from start to finish. He even held the go kart for us for a few weeks until Christmas Eve so our kids wouldn’t see it. Thanks Doug & also Tristan, for going above and beyond.
Shop local and this is the service you get! ☺️
I paid for my lawn mower to be picked up. Three weeks later it was returned fixed. I used it for two hours and the blades stopped engaging. Called and they sent someone over who said it needed to go back to the shop as the belts had got twisted. I received a phone call basically it was my fault as the blades had got clogged(?) even though I don't recall that happening. It was going to cost more to repair and return the tractor (even though i never asked for it to be taken back) and after telling me that I was using it correctly (apparently women have never mowed grass before). A friend (female by the way) has just come over and mowed my grass the same way I was doing and had no problem. So the upshot is, I no longer have a mower. Guess the old fashioned hand mower is going to have to do until I save up AGAIN.
Really great guys work here. Got a flat tire in the rain, opened my trunk and realized I was missing my jack and lug wrench. They kindly lent me theirs and offered to inflate my spare. Made what could have been a rough day not so bad.
Great customer service to someone who wasn't even spending money there. Thanks so much!
Jones is THE place to go if you need your mower, generator, or chainsaw serviced. Their mechanics are excellent, estimates and repair costs are fair, and their parts selection is great
For the best in small engine service, repair, maintenance, and customer service you can't do any better than Jones Auto Parts. I have lived in this area for 23 years. Prior to coming to Jones Auto Parts, I used the services of several shops with less than desirable results. Over the last 4 years, Jones has gained my confidence in their ability to do a competent job in a friendly manner that is why I recommend Jones.
I have been using Jones Auto Parts for car parts and accessories for years. The staff there has always been very helpful. In addition, I purchased a Kawasaki Riding Mower there several years ago. I have all of the mower routine maintenance done there. I have always been satisfied with their prices and work. Great store and staff, I highly recommend Jones Auto Parts in Madison, VA
I brought my 12 year old Kubota zero turn to Jones after trying two other dealers over the years. Not only did Jones fix the problems the others hadn’t but the blade/deck servicing resulted in the smoothest, best looking mowing of my lawn since the mower was new. Great experience with timely notifications and hassle free payment, pickup, and delivery. Highly recommended.
I have used Jones Auto Parts for all of my small engine needs. Great atmosphere and great people that are very knowledgeable.
I recently purchased a zero turn from them and I couldn’t be more pleased with the service I was provided. I highly recommend Jones Auto Parts.
I bought a 48" Ferris walk behind mower from Jones 3 years ago (I think). I cannot say enough good things about Jones - both sales and service. They are extremely friendly, professional and helpful on the phone and in person. I am 66 years old and have done business with a lot of different farm and home equipment businesses. Jones is my best experience by far.
The staff has been nice and helpful. If you need work done just know it's going to take a while and I mean like a month for a chainsaw repair. But I like the service and will continue to use.
Over the past year I have had the opportunity to bring a variety of equipment to Jones Auto Parts for service. In each instance, I was pleased with the result, the transparency, the followup, and the value. I would not hesitate to recommend Jones' service department to family and friends.
If you are a woman, you probably shouldn't take anything under warranty or otherwise to be serviced here. I purchased a leaf blower at another place and it would not start. Took it here under warranty and paid the $30 deposit. I told them that I removed the gas to transport it in my car. Now I have no problem paying for the gas but to put on the repair slip that the unit never had fuel put in it is absurd and insulting. (They did tune the carb and get it running.) I may be a woman but I am not STUPID. I will not be back. Of course the repair came to exactly $30 and was not covered under warranty.
Great customer service, helpful and professional. I had trouble getting a tire bead seated, brought it in and they took care of it in a snap! I always use Jones when I need dependable and reliable service
1 man behind the counter ....he answered the phone, I was the only customer in the shop, he stayed on the phone for apx 18 minutes, I was holding a pulley in my hand...I just wanted to know if he had the part....after he got off the phone. I showed him the part, he said he sold the last one this morning. Spent 20 seconds with me. I ran 35 customer service agents, I wish I had a video of my standing there to show my agents how NOT to take care of a customer. Find somewhere else to take yor business.
One of the worst experiences I’ve ever had in my life! Ripping local consumers off. Charging more hours then necessary to compete service of mowers. You might want to ask what their labor rate per hour is before having your mower serviced!! Take my advice and take your business elsewhere. Have a nice day!!
Knowledgeable staff will have you on your way with quickly and efficiently, without having to make a return trip for additional parts. Greatly appreciated.
I love this place. They are friendly, very reasonably priced, and do a great job. This is the type of business that makes you just want to donate money to them for being so good.
We shopped around for commercial mowers and was very impressed with Doug's help. The staff was very eager to help out and was very friendly. We will also use them for our service needs as well. They are about an hour from us but we will be using them for our service as well. If you are in the market for a mower I would defiantly recommend this company.
As I stated the process was awesome until we had issues with two of the mowers we purchased with in the first month of using them. The service Department is a joke. We dropped 20 grand and then a $600 repair on another mower no concern or eagerness to take care of the matter. We have mowers back and will never use Jones again. My thought of great customer service is from the beginning till the end. I have been told a number of times they have had a hard time getting help to work on mowers. I'm very disappointed in how things were handled and we have already found a shop that I doo believe will take care of our needs.
This spot has it all. Great service, machine and part selection. Have been having my power tools serviced here for years without issue. Helpful friendly staff. Will continue beijng a patron.
Very helpful, friendly, and a wonderful experience. I needed a spark plug and a fuel line with clamps the men there help me and got the right stuff the first time
Great place to shop for generators ,lawn care products ,chain saws ,mowers,oils for cars and trucks,all ur auto needs ,ask for Bert ,don,Robert they will be happy to help you !
We chronically mess up our riding mower with sticks and stones, and jones is the go-to place to put humpty dumpty together again. Bravo for pasting it together to keep our two acres ship-shape.
I have been dealing with Jones and Doug since 2000. Over the years I have seen them grow and improve to a class act business. Their service shop is excellent now and sales.....lots of good people including Doug and a very helpful lady named Nedda. I buy all of my equipment from there and get them to service my equipment. They have very good people in their service department especially a young man named Paul. He has been so helpful to me. If I am having problems with something I just take it back and he helps me with it since I am an older lady and not as strong as I use to be. They pick my equipment up in the winter and service it. Since I have been taking it there my mowers have always run all summer. Just bought a new zero turn Ferris mower and love love love it. They brought it out to me and showed me how to use it. The best piece of equipment I have bought (at my age. Makes my life a lot easier.) Doug and crew call me by name and treat me special. I am grateful to them for all they do. Like I said, I have seen them GROW in all departments over the last 16 years. I would highly recommend anyone to go down and establish a relationship with these good people. Respects.....G. Ayres
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