What clients say about Summit Towing and Recovery in Madison Heights (VA)
I had a car accident in may . I had to get transported to the hospital when you’re a mother you think about your children first but knowing that my vehicle was in good hands was a something to lessen my anxiety . Randell helps , an explains the steps with the insurance company , an how everything works . Summit Towing exceptional company that goes over and beyond with great customer service and communication. This is just what the community needs. Thank you for helping me in my time in need. If you need a business that cares about people , a will get your car to a safe location until you can get it choose summit . Thank you once again
I had a blow out at 5:30 am stranded on a back country road 5 miles from my house. Summit arrived within 30 min. even dropped my dog off at our house so he didn't have to wait with me at the dealership for 2hrs till they opened. Thank you summit towing. Saved the day!
My wife and I used Summit when our roadside coverage via insurance matched us and we could not have asked for better service. Our truck gave out as my pregnant wife was at a doctors appt in culpeper and Randall was quick on the scene and assessed the battery and vehicle and even stayed with my wife until additional help was scheduled to come out when he didn’t have to. Amazing customer service and overall great towing and roadside outfit I’d recommend to anyone.
I have never encountered a tow company that showed up with such a great attitude and genuine compassion! I called R S to assist my family members, who were stuck in the mud down to the frame. They arrived quickly, assessed the situation with a positive mindset, and came up with solutions that got them out safely. What truly stood out was their kindness, understanding, and patience throughout the process. In a world where great customer service is becoming rare, R S exceeded all expectations. I am forever grateful for their help and highly recommend them to anyone in need of towing services!
Thank you to R S Richard’s Transports & Towing driver Austin for your prompt response and assistance in towing our truck today and answering all of my questions and phone calls, I appreciate your help and patience with me , I will recommend your company and service.
100% the best tow experience i have ever had. Randall is an absolute pleasure of a person and sticks to his word. I scheduled a tow a day in advance for transport of a vehicle with ease. Randall showed up promptly, loaded the truck with care, and delivered the vehicle with zero flaws or issues. The price was also significantly lower than any others in the area to top it all off. Gives me a peace of mind knowing there is a top notch tow service out here in the mountains.
Thanks again!
When my mom and her friend unexpectedly found a ditch, Randall arrived within 15 minutes and pulled the car out immediately. He was very friendly, helpful, and professional. They were on their way in no time and so appreciated his help! We'd highly recommend calling him if you need a tow.
When I ended up pinned up against a tree on the side of a rural mountain road, I called Randall to come and recover my truck from a steep ravine. He was there within 20 mins and was very nice and accommodating. He had the truck out of the ravine and on his flatbed in no time. Being from out of the area, he kept my truck safe and sound and UPDATED me about what the insurance company was communicating to him. He even was nice enough to take my daughter her water bottle to the local camp, which is why I was in Madison in the first place. I would HIGHLY recommend Randall to anyone needing help. His service and demeanor are uncommon and appreciated! Thanks Randall.
I was so impressed with Randall’s service and demeanor. He was able to get to me in a timely manner even though I was far from him. He had fair pricing and was a great human being. I wish every tow truck driver was a Randall!
Sunday night on the side of the highway with my family, and 55 miles from home. Really worried because you never know who you’ll get when you call for a tow. This guy is great - trustworthy, honest, prompt and fair. The kind of small it is a pleasure to support.
Great service. Adam called to let me know where he was and when he would arrive. Very professional and got my old vehicle home and dropped it in front of the barn. It's never good when you need a tow but certainly better when you have genuinely nice people to help you out. Highly recommend Richards.
R S Richards is a lifesaver! I used their services yesterday after my car broke down about 30 miles from Charlottesville. Randall, the owner, came super quickly (within 25 minutes), and even dropped me off at my apartment at no additional cost (I'm a new student in town)! In a nightmare scenario, R S Richards was a pleasure to work with. Thank you again, Randall!
Randall is amazing! Our car was stuck in the White Oak Canyon parking lot with no spare and he was there in about 20 minutes. He saved us from what would have otherwise been a very long night. He took us all the way to Culpeper to get our car worked on and even dropped us off at a hotel. His rates are very fair and he is an extremely nice guy. If something similar were to happen again in the area, we would call RS Richards towing with no hesitation.
Very solid service and quick. Got stuck out in the mountains when my bmw decided to blow the motor - “deep in the country” as passerby’s told me. He was able to get to me in 20mins and made a potentially very bad weekend very nice. Friendly and professional. Can’t recommend RS Richards enough. Thank you!!!
I called Randall Richards to tow a car that was stuck on the side of my driveway. He came immediately! His work was thorough and professional. The car was unstuck in a matter of minutes. His fees were reasonable and fair. I have saved his card for future use. I will certainly call him again if I need a tow, a jump,, or any similar issues. Highly recommend!
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