I called with a bad battery and the owner told me to come over within 5 minutes and I was fixed and running within 30 minutes. HIGHLY RECOMMEND!!! They also did my transmission for a lot cheaper than the chain auto repair shops. Wasatch Auto Repair is THE BEST, PERIOD.
So impressed with wasatch auto! I was traveling through town and my car broke down on a Friday afternoon, and i was able to get a tow and the guys got my diagnosed, parts ordered and let me pick my car up on Sunday! Super fair pricing and incredibly kind people. Highly recommend
They really care about the customer. I had a small issue needing a hand. I was helped and on my way. Defiantly trusting them with my vehicles. I’d choose their service techs over a fancy lobby any day.
I have been trying to get ahold of these people for a week. I got the run around listening to an automated person. Then I call today and it said that I have reached a number that is disconnected or no longer in service. This whole week that I've been trying to get ahold of them I'm getting charged by the day. These guys suck bad
We took our Forerunner to 3 other shops because it wasn't running properly. They figured it out in 30 minutes. They did some extra work, I offered to pay them, extra. They wouldn't accept any more payment. They are honest and easy to work with.
My husband and I went to Midway for a little getaway and got car trouble on our way. We ended up having to take our truck to a shop to see what was going on. Wasatch Auto Repair was the only place we could find open on a Saturday. They were able to take in the truck and found that the wheel bearings had gone completely out. They weren’t able to get the part in until Monday morning, but had the work completed by early afternoon. We appreciated their ability to get the part so quickly and complete the work quickly as well. We would highly recommend them.
We were visiting Heber City for Labor Day and we were on our way home when our vehicle started making horrible noises and leaking fluids. Not only were they open on Labor Day, but within 2 hours they took a look at the vehicle, diagnosed that it was a damaged belt that had broken an AC hose, and replaced the belt so that we could get home. On top of that they only charged me $100 parts and labor. They were great!
TLDR: Dishonest! Do not trust!
Quoted $220 for a battery replacement and then claimed after installation that that was only for the battery and the full price was $330. Haggled him to $270 but still definitely got ripped off. Not coming back and getting my car checked by another trusted mechanic. Only used them as everyone else was closed and I was in a bind.
I was charged $400 for less than a 10 mile tow and there was no fee or rate break down on my receipt. The driver couldn’t even explain the rates to me.
Today a scenic drive to heber on a saturday ended with my engine overheating and my coolant hose breaking. I was towed to wasatch auto and helped right away! They made sure they got the part needed and helped fix it up that day! definitely a favor from them to get me fixed up fast on one of their busiest days to head back home and not stranded. They even went the extra mile and added extra coolant and oil. Highly satisfied and glad I made it home safe!
They towed our vehicle and placed it right in front of a fire hydrant. Our front wheel came off, so it's not like we could just push it out of the way. I'm not very happy with them, but they did get our vehicle to where we wanted it to go.
I've seen a few reviews of this company that praise them for their speed and communication. Unfortunately, that was not our experience. The repair we needed wasn't extensive, but it took them nearly two months. Usually, when we called to ask about the status (they never called us), they wouldn't know who was supposed to be working on it. They also changed the projected completion date multiple times, so communication was definitely lacking. Ultimately, we were happy with the quality of the work once it finally got done. Maybe there were limiting factors that we didn't know about that prevented them from doing the job quickly... Their tow truck guy was quick and friendly when we got hit by a deer and needed a tow. He gets 5 stars all by himself.
The Collision Repair was scheduled ahead of time and my vehicle was in and out in 5 days from a deer Collision. German worked on a Friday afternoon to make sure everything was completed on time. Pricing was very reasonable and the job got done
I was unfortunately in an accident and Wasatch Auto Repair was called to tow my car since it was inoperable. My insurance company attempted to contact Wasatch Auto Repair for almost two weeks to have the car picked up and taken to the body shop, leaving messages multiple times a day without any response. I visited several times asking them to contact my insurance company. The whole time they said their phones weren't working. You're a business, fix the phones! Your fees go up $40/day! It seemed like avoidance was a ploy to collect hundreds of dollars in storage fees.
Ivan and the team at Wasatch Auto Repair absolutely deserve the highest rating possible. I called late on a Saturday afternoon to ask if they could replace my truck's alternator. This frantic call was due to the fact that another auto shop in Park City told me it needed to replaced ASAP but they couldn’t do it until Monday. Ivan adjusted his schedule, made sure he had the necessary parts, and told me he’d help me out whenever I arrived. When I did manage to drive to Heber 30 min later, Ivan’s team took over and ran thorough diagnostics. It turns out the other shop was incorrect and pressured me into scheduling a service that would have cost me over $600! I just need to have my battery replaced in the next couple weeks. I then left without being charged (I certainly would have paid for the relief they provided) and cannot recommend Wasatch Auto Repair enough. Thanks!
Very nice employees and was actually very fast with service. Had a couple of electrical problems with my vehicle and was literally fixed in under 20 min. THANKS .
Brought my son's car in to have them check why it was stuttering. Without calling they did supposedly $600 in repairs. When asked why they did the repair without asking they copped an attitude and claimed to have called, (My call history shows no calls or messages). Had them undo the repairs when I researched what was involved:
Mass air flow censor: $59 parts, 11 minutes to replace
Air filter: $69, 5 minutes to replace
They wanted to charge $300 parts and $300 labor.
Went to pick it up and they charged $150 for the diag, (ok, fine, that is what I expected to pay to begin with), but when they again claimed to have called and have logs, I asked him to show me and he told me to "get the hell out of my shop".
Went to start the car and the battery was dead. Real classy move there.
So you decide if they're scamming people or not.
Eddie really took care of us when we were on vacation here. We needed it to be done quickly and he fixed it and the car is still running great after the road trip.
Every time I spoke with them over the phone they gave me different information and different hours that they were closing. By the time I finally spoke with someone who knew what they were talking about my lot few was so high I couldn't afford it. If they would have told me accurate hours days earlier I would have been able to get it out.
One of my best friends and neighbor is the guy that does the towing General Lee for Wasatch Auto. I have never actually been there but I have told in the past with my friend and is excellent at providing excellent service so I have to go ahead and say that this place has to be pretty good if he's working there and doing their Towing for them! I'm giving four stars because I've never actually been there otherwise I would give it five!
I can't say enough about this place! They do fast, quality, honest work. We broke down and had our truck towed here knowing nothing about the place, just that they could work on it. They could have taken advantage of us but they gave us a fair price and let us know right away how things were going (taking pictures and videos and sending them to us). They ordered and replaced our entire engine in a matter of days - way faster than we thought. And it's running great. They worked with our insurance and even worked out the tow to be covered. They covered our broken CV axle and filled up our truck. I wish we lived closer so we could always bring our cars here but I will be recommending Wasatch to anyone who lives in Heber or close to it, or who are visiting. Thank you!!!
Friendly, continuous & professional staff. I was from out of state and needed quick work done on my Prius and they provided top service at a very reasonable price.
I was in a pretty bad car accident late in the night. Jose made sure my ride was there before he towed my car away, so my son and I'd be safe. Then he opened up the yard late the next night when we thought we left my son's camera in the car. He even took time to look himself. He was very kind and easy to work with during a stressful time.
434 N Main St, Heber City, UTAuto parts store
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