Legacy Towing in
Murray (UT)

Wish I could give them a 0! We parked at a restaurant, ate dinner and then crossed the street to shop. We were gone 2 hours and they towed my car! The said it didn’t matter that we were customers, once we went to another business it was considered “walking off”! We were close enough we could have seen our car if we were looking! Horrible - do not use them!

This company glued a sign to my passenger window, which blocked my view and created a significant safety hazard while I was trying to change lanes. I had explicit authorization from the renter to park in the handicap stall, making this action both unnecessary and obstructive. Using permanent adhesive on a vehicle window is unacceptable. I expect this to be addressed immediately.

I wish I could give 0 stars .Be extremely cautious with this towing company. They gave one reason for towing my vehicle, then changed the story when they realized they were in the wrong. Both explanations were invalid and did not meet legal grounds for a tow. The lack of honesty and accountability is alarming. The ladies at the desk refused to answer simple questions, saying “ we’re not the drivers” . they disrespected me even though I respected them and was nice. They didn’t need to be the “driver “ to answer my simple questions , and refused to give me original reason why my truck was towed because they lied when they realized they were in the wrong . I am disputing this tow and would NOT trust this company. They make me sick! Truly!

Legacy Towing is terrible! Their tow truck drivers are poorly trained and don't pay attention to details. They have towed my vehicle twice now completely illegally! In our community there are at least 6 parking spots that are free parking and no permit is required. Twice we have been towed from a free spot. The first time was on Easter weekend. We told them that spot did not require a permit and they said there was nothing that could be done and we had to contact the HOA. They were very nonchalant about it. It happened again last night. This time I was told I can dispute/appeal it which I'm doing currently. It would be one thing if I was parked illegally then actions have consequences. However, being careful to follow the rules and still getting towed, resulting in large fines, emotional distress is unacceptable!!

From the moment I called the tow company o got bad vibes from the receiving end. A little bit of attitude was thrown when we just wanted to get our car back. Once arrival same attitude from the office lady was portrayed. Do better. Be better. It’s already an inconvenience we have to pay half our checks to y'all to get our car back.

The office ladies extremely nice and helpful. They got us an appeal form since we were wrongfully towed and we had a lovely conversation. The process was quick and easy.

Legacy towing is operating an ,my opinion ,organized operation who tow people’s vehicles where signs are not posted and if it’s an apartment complex like the one I live at they’re in cahoots with the HOA (surprise )! . They have taken my work van from my complex where NO signs have been posted anywhere stating unless in a visitor parking stall it’ll be towed and furthermore they conveniently (for them) only painted 2 stalls “visitor parking “ . Thus I’ve now lost my privileges of driving my work van home every day . It’s now affected my livelyhood !. Some laws need to be put in place to protect the citizens from this criminal operation it’s been going on for too long now so I will be seeking the help of a good attorney / Attorneys and others who have been victims of this operation !.

Getting towed for any reason is never fun however I found Shannon this past Saturday to be very kind, cheerful and accommodating recovering our vehicle. Thank you for making a painful process just a little less of a bad experience.

Unfortunate that our car got towed, but legacy towing was REALLY helpful, suggesting we file an appeal and walked us through how to do it. Wish I got her name, but the front desk lady was really upbeat and nice.

Wish I could give them less than 1 star. We parked by the Ace Hardware on 4th South to eat at the Sushi restaurant right there. Once we ate, we left to go up to the BYU/Utah game. Apparently in very small print, a sign says that if you park and leave your car will be towed. No one knows that until it is towed. This company was VERY predatory in their towing practices. Rather than put up more helpful signage - they are taking advantage and preying on people's lack of knowledge to earn their profits. When we got back to the parking lot - there was a whole group of people who had their cars towed. In fact, one guy had his car on the tow right there as he came up and they STILL charged him $110 for them to release it off the truck when it hadn't moved!! Another woman had a rental car that was towed with her medication in the car, and they would not let her get the car OR get her medication even though she could show her rental agreement and ID. This company WILL TOW you no matter what, and charge you $383 to pick up your car after hours - even if they tow you after hours. (2 hours in the lot means a full day charge - they are making BANK!). Don't park and walk anywhere that this company patrols or they will be unforgiving. If they cared at all, they would actually post large signs (not small print) that says "If you park and walk, you will be towed". Instead they are making so much money, why stop when they can legally steal it? I will never call Legacy Towing for ANY towing needs and I caution all Salt Lake City goers to choose somewhere else to frequent - because this company will ruin you if you frequent 400 S. businesses for any length of time.

Registration was 7 days expired. Got towed overnight on a week night. Had to call in to my job and miss a day of work. High tow fee ($306.00). The ladies in the office, however, we're very kind and friendly and did leave me feeling good vibes towards my fellow human beings. Can't say I "recommend" using this service because who wants their car towed while they're asleep? But, if your car's going to be towed, the ladies in the front office were the best part of the experience. Thanks for your humanity Cris and Teresa.

Great experience Kris was phenomenal. Customer care specified everything made it easy. Hopefully I don’t see her again but if I do, I enjoy the experience..

My car was towed due to my own lack of attention. As soon as I realized what happened, I contacted Legacy—spoke to one of the ladies at the front desk who, by the way, are absolute sweethearts—to let them know I would be picking up my car during my lunch break to avoid any additional charges. They were easy to communicate with and very reasonable. It always sucks to have your car towed, but I learned that clear communication—without passive aggression—goes a long way. When you stay calm, people are much more willing to work with you. This was only the second time in my life being towed, and it definitely taught me to pay closer attention. ⭐⭐⭐ — three stars for customer service.

The lady in the office was very friendly, I was already annoyed by my car being towed and having to pay a ridiculous amount of money. It's not like I have $500 laying around somewhere. But she was friendly enough to help me get my car and directed me with some useful information. She was able get me out of there less than 15 minutes.

They were great! I called gave them my info and were sending someone right over. When we have them do nightly checks in our paid parking at the Hyve there is never an issues with parking. It’s a night and day difference when they come through making sure people are supposed to park here. Without them coming through at night I’d drive around circling the parking lot trying to get a space in an area I pay to park. Sometimes I’d end up just parking on redwood, where the last time I did, my car was broken into. I swear this company is great. I’m excited for them to start coming back through at night!

It all began on a tuesday. It was a beautiful day, I thought nothing could possibly ruin it. How naive of me. We had GREAT plans for the night. I even put on eyeliner. We parked for less than ONE HOUR and by the time we were back the car was GONE. No warning, nothing. Then we called the given phone number over and over and over and over and over and over and over again. Finally we just drove to the towing company and were immediately taken into a holding cell. They stripped us of all humanity. We had to take off all of our clothes to even be helped. No food, no water, for 6.5 hours. The cell was also 42 degrees. The service was abhorrent. It’s like thy didn’t even care that we had plans to eat tapas tonight. 2/10 do not recommend.

If I could review this towing company 0 stars, I'd give them the biggest one. This company is such a scam. Left my car out at a friend's place, my significant other went to put stuff into the trunk before coming back to get me, when we got out the house, my car had been towed. There are no clear signs at the townhouse that were indicating that there's going to be 'towing the car'. We called the place and it took them forever to answer the call. Took them fast enough to tow my car but not the phone?? Customer service was no help whatsoever. The person helping us was not that great either, assisted us with an attitude (with the audacity they have, pissed off about us being pissed off with our car being towed) and made fun of our friend's car who also got taken away as well. For the car being 'locked' up for no more than two hours, we get charged $381.00!! That is the most outrageous pricing to pick up a car, shouldn't even be that expensive in the first place. Asked them why it was so much and then proceeded to talk about the other 'fines' that were added. Stupidest thing ever ...

My girlfriend’s car got towed the day before Thanksgiving, which already sucks, but after I reach out to Legacy Towing, I was treated to an AI that gave me incorrect information. I was told I couldn’t pick up my car on Thanksgiving and was charged additional days for pickup. Even after I sent an appeal, they had the audacity to lie and say “we’ve looked at the AI call and you were told that picking up at business hours would be preferable, but you could pick up on Thanksgiving.” NO. IT. DID. NOT. Hate these people.

We had such a great experience with Legacy. They responded so quickly when we needed help last night, no one wants a car to break down, and Todd was incredibly kind and professional. He got our vehicle taken care of quickly, and his staff is always helpful and easy to work with. Truly grateful for their fast service and genuine kindness.

I called after hours because someone was parked in a stall that I pay for monthly. Legacy was eager to assist and walked me through the process. I can't fault the driver for not being Johnny-on-the-spot seeing as it was, in fact, after hours. With that said it was a long wait. But they did eventually nab the spot hogger, which I appreciate. Thankful for their service to Canterbury Apartments

This company patrols parking lots but intentionally fails to post visible or clear signage. People generally follow rules when they know what those rules are. However, this business appears to operate as a scam — profiting from towing vehicles instead of providing fair notice or transparency. Their lack of visible signs seems deliberate, designed to trap drivers rather than inform them. In the photos is where I parked with not one sign in sight.

Real scum these people. Came and towed my truck out of my paid parking spot, I pay $45 every month to park there and it gets towed out of its own spot. Insane. I wonder if they get off knowing there job is to ruin someone’s day? When they finally pass and god ask them what they did in life. They will say, I drove around and stole peoples belongings. They didn’t help, try to do good. No they ruin multiple peoples days everyday. Sad how we have these people walking among us. I was working on my car at the time and had my e brake up so I guesss the just drug my tires across the ground to pull it out also.

Yeah...a 5 star review on a towing company. Hear me out... Getting towed sucks. It was our mistake. My elderly mother parked in the wrong spot while caring for my sister who is dealing with a difficult medical situation, and her car was towed by Legacy. The $307 fee stung, especially in the middle of a tough time for our family, and at first I was pretty frustrated. But when I went to pick up the car, the Shiloh treated me with genuine kindness and compassion. Even though they didn’t owe us anything, she & Todd offered an accommodation that really helped my mom. I may not love their fee, but I respect the professionalism and humanity they showed us. Honestly, if I had to deal with the amount of crap that they do, I'd probably try to charge more. Thank you for your compassion in a stressful moment.

The signage posted does not meet the legal requirements outlined in Utah Code Section 72-9-603. While the signs that are required are the correct size, format, and color mostly, there is another sign at the top. The section clearly states the blue sign must be at the top and the red/white sign under. Also, the logo is required to have a full depiction of an entire car being towed by an entire tow truck with a clear depiction of a hook. The sign does NOT have a clear hook. Rather, it looks like an L bracket at best. They also reported removing the vehicle from a different area from where it was actually parked. I have not yet gone to retrieve my stolen property nor have I paid the $307 extortion fee. Which, I will update how that process goes once its been completed.

Con artists. I wasn’t gone more than 20 mins at an apartment complex in downtown SLC and my car was towed. I called the # on the sign while thinking it had been stolen but checking the tow co anyways and the lady on the phone (Ariel) was absolutely rude and disrespectful. She stated it would be $380 to get my car back. I said the sign says $145 and she yelled, “Well ALL the signs are wrong!” She said the longer they keep the car the higher the fee. I had to take the bus to get there before they closed at midnight. I had to use rent money to get it out so that I can still make it to work so that I can still pay bills. This place is an absolute sham running a con on every single person they’ve preyed on. Also, the sign says “Slickrock towing” and when you call they’re “Legacy towing”. 4188 s 300 w, Murray UT. This is absolutely criminal!! Also, they charge an additional $75?fee for picking up after hours - when you towed it after hours! I was there within a two hour window of them towing it. Likely have scouts earning a few to call your car in.

Literally left for 30 minutes and my car was gone. Literally no signs except one in the dark by some trees covered in paint. Went to Harmon's to check something out. Not from around that area and they wanted me to come in the next day so it'd be "cheaper". Of course I said absolutely not and came immediately in. Paperwork said they towed my car within 10 minutes of me leaving it and charged for a whole day for holding my car in their lot. It costed $381 bucks because it was "after hours".

Legacy towing is towing 2-3 cars right here when there is a line to the left and a line to the right, there is no parking paint in other areas but not here, there is no red paint or anything indicating you can’t park there, been taking pictures of multiple cars parked there being towed, this is a scam and apartment complex refuses to do anything and legacy towing still thinks they are in the right, got my dad and his friend who are the best lawyers in the state of Utah involved and taking this to the court house. They are charging people almost $400 to get there car out. This is a large scam, taking pictures of the cars and license plates to show which cars got scammed and towed and collecting evidence.