What clients say about Rivera Transmissions in Sulphur Springs (TX)
Paid $4,000 for an upgrade transmission rebuild and it’s worse than before. Took it back and a month later nothing had been done to fix the problem. Having to go elsewhere and spend more money! 96 Ram 2500 w/cummins
I took my truck up there and the owner.Robert was very rude didn't want to help me.Didn't want to listen to me and refuse to give me the information that he said he would provide. lied and stole my time and money
Do not recomend took my truck there and they were able to fix it but did not last very long. So under a one year warranty I took it back to get it fixed it, I dropped off the truck mid June didn’t receive the truck till mid November. I picked up the truck at the dealer I drove it around town and had one hard shift, didn’t think much of it, it usually takes time for the transmission to break in( I thought) as I was driving home I start hearing screeching coming from the transmission as soon as I got home checked the transmission oil dipstick, dry as a bone, they did not put any oil in it. I put the oil it required but it was to late the transmission is a bit burned. Now I have to go to someone else to fix obviously by the experience I’ve had, I’m going to go with someone with more experience even though it will be more expensive by experience of a good friend, he will get the job better then this shop.
Everything I called about was done over the phone. Transmission went out in my truck. Called to see how much to rebuild it. Their price was lower than the other places I checked. But I found a new transmission online and ordered it and had it shipped to them. He charged less than all the places I checked just to take the old one and put new one in. Although I did not see them in person, I will highly recommend that you talk to them if you have transmission problems. Truck was delivered by wrecker on a Wednesday, and had the truck back Friday morning.
This is the first time I’ve ever had a transmission worked on at a shop and I was very hopeful since they have done work for both my parents but after a year of having my truck I was having O2 sensor failure and my truck stopped shifting since I didn’t have the money to take it back to the shop I had to investigate myself and upon removing my transmission I found wrong hardware installed on my transmission and exhaust bolts as well as all of my o2 sensors melted onto my exhaust because they did not put the brackets that they were originally attacked to back to the transmission instead they left them hanging along with my fuel lines as well upon further inspection after removing the tourqe converter I found out that they installed the wrong one for my truck and that when I pulled the one and only trailer I’ve ever pulled with the truck it fried the tourqe converter it cost me 730 dollars to get a new one I’m just lucky my buddy has a shop and tools to do the job I’m very disappointed in the workmanship that was put into my transmission as no one should have to pay that much and then turn around right after the warranty and replace more parts as this issue could have been avoided from the very start
Honest and helpful, traveling through the area, check engine light and other error messages came on. Stopped by no appointment and Roberto came in early to help us out to get us back on the road again. We were so appreciative he was knowledgeable, credible, honest and amazing. This is the transmission shop to go, thank you Roberto.
Horrible customer service had my truck for over a month and never returned my phone call. Went to pick truck up and take to another mechanic and they had lost my keys. Never again
Me and my husband went to buy a car in Dallas on the way home the transmission started to slip and we broke down in here in Sulphur Springs we went to autozone and they recommended us here they got our car done within no time and even ordered us the right part they were super friendly and passionate about their like of work I 100% would recommend them to whoever is in need of a good mechanic
I wish I could give Roberto and his team 10 stars. While traveling between Mexico and Canadá a “new/rebuilt” transmission I had just put in blew.
Having vehicle troubles on the road is often a nightmare.. but the kind, compassionate, knowledgeable, skilled and reasonable owner and staff made sure we had everything we needed, quickly rebuilt the transmission with high quality workmanship, and got us back on the road at a more than fair, reasonable snd affordable price.
From one business owner to another… Roberto treated me with kindness, respect and compassion. He is exactly the type of person I like and appreciate doing business with.
I cannot recommend Rivera Transmissions, Roberto snd his staff enough. If you use his services … you are in good hands.
Jim Coffey
Business Owner.
This is the place to go to get your transmission repaired or get them to build one to your specs. Done right, done quickly and great service after the work is done.
2013 Durango set there for 1 year I visited his shop once a month to get updates and he was always too busy. I worked with him because I was busy as well but when he finally got to it the job was done in a week. He told me I had a 2 year warranty. I drove my car for 2 months then my torque converter went out. I asked prior to bringing it back was it going to be a year again and I brought up the warranty. He told me he would get on it the following week after I had it towed to his shop. Now that it’s there at his shop it will be months again. This is absolutely the worst. Luckily I have 3 cars or we would be stuck out.
It was great, the owner of the shop, took my truck for a test drive, because I thought my transmission was not going into overdrive. But he showed me what the problem was, with no charge.
Very professional workers and super nice. They changed out our transmission waay before the time they said it would be done and for a reasonable price as well, our truck runs like a champ again and they even did a little quick fix to something else without any charge. RECOMMEND!!!😁
1297 Industrial Dr W, Sulphur Springs, TXTowing service
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