American Towing & Tire in
Sulphur Springs (TX)

If I could I would give a negative star experience absolutely disgusting customer service when asking a question you are responded with them raising their voice or potentially threatening to take you to claims just by asking the question why so you can understand they are not shy about laughing in your face very power hungry willing to abuse their position The gentleman who work there seem to be cooperative and able to speak with a level head but the women who work in this establishment absolutely disgraceful customer service if you have the option of working with this company I would just have your car towed to your house or your property instead of having to go to their yard and deal with these people it would be a much simpler time and less of a headache and you wouldn't get threatened to be taken to court

Imagine sitting on the shoulder of Interstate 30, in Texas, for 6 hours, with a broken leaf spring on a single axle travel trailer and AAA cant find you a tow truck. Well American Towing and Tire came though HUGE. We called them and found that they couldn’t provide a tow truck but had a better option. After explaining our situation and texting photos of the problem, Justin Bryant came to the rescue. He removed the broken leaf spring and replaced it with another…right there on the shoulder of the interstate. We were able to drive home, 115 miles down the road, without any issues. Thank you Justin and American Towing and Tire.

I had a great experience with American Towing & Tire. Their towing service was fast, professional, and stressful free. The driver arrived quickly and handled everything with care. I highly recommend them if you ever need a reliable tow!

Jason was super nice and helpful when we wrecked our truck/boat. He got there quickly and came back to his shop in a hurry when we needed to get our belongings.

Great tow company, super helpful and know what they’re doing! Towed our 170 ft sprinter van with no problem. Definitely recommend them!

This company is incredible! It was the night before Thanksgiving, we hit a coyote 2 hours from the house . This man showed up quick as could be was so kind and caring . My wife and dog loaded into the warm truck while it was about 25 outside and he loaded the car to the truck and even stopped to let us get a bathroom break . Professionalism was top notch wish I could give 10 stars . I recommend this company to everyone.

FACT: During return visit for tire rotation the employee over tightened my lug nuts so ridiculously past tight that 2 were stripped threads, the lock key twisted off damaged 2 wheel locks and the remaining fasteners were so tight they required a cheater bar with a stupid amount of leverage just to remove ALL of them. I called the office & no shits were given so with all due certainty this shop damaged my wife's car, I review according.

Absolutely the best experience I have ever had with any company! I broke down on the side of the road, and they were out to help me within the hour. I had originally scheduled for them to tow me to a mechanic, but Jason assessed the problem on the spot, took me over to AutoZone, topped off my fluids, and I was good to go They are truly a great company, and I highly recommend them to anyone in need of roadside assistance!

Jason was absolutely amazing. He came to let us in the lot on a Saturday (they were closed). We had to get our belongings after our accident. His wife was not so nice on the phone, she needs to be more compassionate to people who have just experienced a traumatic accident.

Got me in super fast!! Very good with communication and keeping me in the loop on what needed to be done on my car! Got my brake fixed same day!!! Super affordable! Great business! Will use them again!

Wonderfull staff full of great people. Took care of me and my wife in a major time of need. Went above and beyond if I could give them 10 stars I would. Cannot express my gratitude enough

Blew a trailer tire on an offroad camper. Mellissa was extremely professional, knowledgable, and had Jared to Me in about an hour, with two new tires. Service call was reasonable, tires were priced right, and Jared was friendly and did an excellent job. 10/10 would recommend for your emergency needs!

I was very appreciative after dealing with another towing service. That was not very courteous on the phone. Luckily I got in touch with American Towing and Jay Let me know that he picked up my vehicle and also gave me the courtesy of telling me that he dropped my vehicle off. I will definitely recommend this company to anyone in East Texas. Thank you so much.

Driver is a fellow vet. He was accommodating, on time, & friendly. Person I initially contacted was also helpful & friendly. I will call them again if the need arises & would recommend them as well.

So thankful for this place! We got a flat tire on a 100 degree Saturday afternoon and they came out and put our spare on. He was kind and quick and we couldn’t be happier for his help. Being willing to come help a stranger in this heat, cars speeding by, with a smile on your face? Priceless. Thank you!

I am up in age and unable to get around well. I had a flat, no spare or jack on these new vehicles. Called this tow company, and the lady was on her way in 45 minutes. We went to one place down the street from me, and the wait was 2 to 3 hours. We were tired, and it was after 4. So I called another place and asked if I could come before they closed in 15 minutes. And the tow lady took me there and dropped me after confirming they would take care of me. In less than 15 minutes, we were back on the road. She was so patient with me, and I had two kids with me. Thanks all.

I had an unexpected blowout on my tire. I had use them before and loved how we were respected and gave us quality service and tires for our last car. With this emergency of not having a spar or know what to do, they did not disappoint in helping me in any way they can. My husband and I already know who we will be turning to for our next set of tires and serviced.

Emailed these guys and they were out within an hour... brought a skid steer to pull out our 2500 that was sitting in clay up to the axles. 15 min and boom, truck was out and they were gone. Haha 100% recommend

I have had to use their services many times, they go above and beyond in customer service. I would recommend them to anyone for all services towing and vehicle maintenance and repair. They have gone out of their way many times to accommodate and help me when I've had vehicle issues. I have used them for several years and have no intention of using anyone else. You can tell how much they care about their customers!

Had a badluck with our trailer behind our motorhome, towing came within 15 minutes from the call, then they helped us get back on the road in a day, we’re extremely grateful for their service, thanks again for the amazing team ?

Wish I had checked the reviews before booking them. So many people had identical experiences. I could have just cut and pasted their reviews to explain what happened to me. If I had bothered to read the other people's reviews, I would have known how nasty and rude they are. I am shocked at the level of unprofessionalism. They damaged my car and then drove off without a word like it was a hit and run. They are the worst of the worst. I almost never leave negative reviews. l like to leave only positive ones. I know that things don't always work out and I can accept that, even if I don't want to business with a company doesn't mean they aren't right for someone else. That is not the case with these idiots. Run, don't walk, away from these people.

Great experience getting a semi trailer emergency service tire replacement done here. Danielle and the boys were quick and I was in and out in an hour. Thank you for your service. Keep up the good work. Highly recommended.

The driver’s name was Brent. They were quick to arrive. A lot quicker than my pick up ride. He was so generous to stay and wait for me. I’m guessing he wasn’t even getting paid for waiting with me as long as he did. I told him multiple times he could leave, he insisted on staying with me. And the wait time told much longer than I anticipated. He was such a gentleman. Great service from American Towing & Tire Co. Thank you guys!

Thank y’all for the peace of mind at the most scary of times, y’all were prompt and right on it as soon as you got here! Our 5th wheel definitely took a beating on I30 and we couldn’t have kept on our journey without it y’all. Seriously, May God bless y’all always! ?William and Jessica

Got stranded 88 miles from home and had to use these guys. Dustin was great. Arrived promptly after receiving the request(although it took Progressive roadside three hours to get it to them at no fault to American Towing and Tire). Even allowed me to catch a ride with them so my wife didn’t have to drive 1.5 hours to come and get me. I highly recommend using this company.

Broke down in Mt. Vernon while driving across the country and towing a 30 foot trailer, the dispatcher made sure the appropriate tow rig was sent out to grab my truck and trailer. The driver B.B. was nothing less than extraordinary and efficient, he was very communicative form the time he was dispatched to after he towed us to Mt. Pleasant to the dealership. I will be recommending American Towing & Tire to anyone in need of roadside services or towing. These guys are fair, efficient and to the point of getting you taken care of. Thank you for the excellent service.

These guys are wonderful! Super helpful and found us a spare rim and tire for our travel trailer after we had a blowout. They did this after hours and setup a service call for the replacement in less than 30 min. Amazing service! They are expensive, but the peace of mind was worth it!