They won't take responsibility for their employees. Ben blocked my number and they keep giving me the runaround and won't own up to their error costing me hundreds for their unprofessionalism. Please avoid at all cost there are many real professional companys for hire in the area. So please take into account when considering giving your bussines to lone star hauling especially Ben!
This company charged us a $300 “rollover fee” for towing our vehicle out of the snow and ice. Our vehicle had not rolled, and it is illegal for them to charge additional “hazard fees” in the state of Texas. My husband was told by the clerk that the extra $300 was for the hazardous conditions. This is absolutely illegal price gouging, and this company is using emergency weather conditions and people having to drive to work as a way to steal money from vulnerable individuals. Wrong!!
I broke down an hour and a half from home, in the middle of nowhere, and Ben was able to come out fast, was super friendly, took amazing care of my car, and was able to drive me all the way to a car lot. One of the worst days I've ever had was made considerably better by that alone, but he was also the best price I could find! Amazing service, and I hope to not need it again, but if I do I saved this number!! Highly recommend!
While shopping with my daughter and grandson this 80 year old lady parked next to us locked her phone and keys in her car. One call and the sweetest gentleman came, helped her, and blessed that poor lady. I highly recommend you use this company!
I've used Lone Star three times now in the past 16 months.
The first time, they picked up my wrecked car from the accident scene and took it to the shop.
The second time, my battery went dead, so I called them for a jump. They were there in 15 minutes and didn't even charge me.
The third time was from today. I needed my car taken from Sherman to a shop in Denison.
All three times have been great! Not one issue at all. Everyone has been polite, and they’re very careful while loading and unloading your vehicle.
I hope I don't ever need a fourth call, but if I do, Lone Star has my business.
Thank you for the great honest service.
They got to me quick & great customer service, manager recommended bodyshop since I was not from the area , he even dropped me off in place nearby where I could wait for my family out of the rain
Want to give a big shout out to Lone star HAULIN they literally are saving my day! and had a quick response to me requesting tow truck! highly recommend!
Preston is da man!!! I needed some airplanes moved, which required about 4 hours of back and forth hauling. Preston took his time as not to damage anything. this was the 2nd time that I have used this company. I highly recommend them!!!
Lone Star is efficient and professional. Bam took wonderful care of us when we broke down with my elderly grandmother and helped get us back on the road home! Highly recommend Lone Star if you need service in Sherman/Denison!
Cecil with Lonestar was dispatched through my insurance to get my car to a shop. Easily one of the nicest tow truck drivers I’ve ever encountered, he was so kind and patient. I’d call them again even if it wasn’t through my insurance.
I have never needed to be towed before and have only heard horror stories of hours long waits and rude drivers, so I was extra worried yesterday when it was my turn to need one. Bonus for my anxiety, I had broken down in the most awkward place to get a truck in. Lone Star was there in maybe 12 minutes tops, sent the nicest guy ever, and he had no problem getting my car out with ease and safely transported to the shop. I won’t even bother using anyone else if the need arises again. I was ready to push my car out into the road for him, but he had no problem at all getting to it. Dude was an absolute pro and greatly appreciated.
My Father in Law flipped his truck and rolled it 3 times. This place was very concerned with him after the fact and helped us get his stuff. I hope this place knows how much it meant to us that Preston was there for us. We were from out of state and he worked with us and helped us. Meant a lot to us.
Roadside assistance through my insurance. They were there in just a few minutes and did a great job jumping my battery and getting me in my way. The man was very friendly.
I just want everyone to know what a wonderful service I received from Lone Star Haulin today. I am 85 and had car trouble. Cecil went over and above to help me and was very patient . I will always recommend them to anyone.
Shout Out To Lone Star Haulin' Y'all...! They took my Nissan Pathfinder From Sherman to Dallas, Texas. Fast and Friendly Service, plus they don't hurt the wallet!
When our Explorer and trailer was in pounded I called multiple times and couldn't talk with someone and when I did get a person to answer either they wasn't available or didn't answer the door when they said. Have set hours and stick to those hours!! Lost both too them including a johndeere riding mower.
First company I called would not help me because i broke down with a Porsche. Lone star had no problem rescuing me from the side of the road and getting me home. Great service, fast pickup and outstanding professional driver. Would call again and recommend them to family
ABSOLUTELY THE BEST TOWING COMPANY IVE EVER HAD. FAST, RELIABLE SERVICE !! VERY PROFESSIONAL, GREAT COMMUNICATION, GREAT PRICE...ALL AROUND GREAT COMPANY TO DO BUSINESS WITH. I WOULD RECOMMEMD THEM TO ANY AND ALL!! NEVER HAD A BETTER EXPERIENCE. CHEAP FAST RELIABLE !!
AMAZING towing job by these lovely people. Ben was quick to pick up the phone despite it being 4 AM and was able to happily assist us with getting a car towed out of a very steep ditch. The tow driver, Brian, was quick and arrived in under 30 mins and did not keep us waiting. he was able to safely remove the car from the ditch without damaging it, and towed it to a nearby location for a very fair price. I highly recommend this tow company for all of your towing needs!
I can't say enough good things about Hunter from Lone Star. My husband & me just saw a elderly gentleman in Sherman broken down . Poor man had been stranded for over 3 hrs in this heat , his phone battery had died. No one had stopped to help him. It was getting dark and we called Lone Star Haulin and stayed with him till Hunter was able to get there.. Hunter came to help so fast and was able to help this ex firefighter out / Parkinson sufferer and get him home safely to his home in Bells tonight. I highly recommend Lone Star Haulin, Hunter is amazing , fast professional and very kind. Great Thank you!!
My wife and I stopped to help an elderly man whose car broke down at LoyLake drive and Peyton this evening. He had been there for three hours waiting for his insurance company to send a tow truck. I made a call to Lone Star Haulin and they were there within 20 minutes. After learning that the elderly gentleman was a retired Dallas Fire Fighter, Hunter immediately said, "This tow is on the house." Lone Star Haulin defines what we do in a small town. We take care of our own! Thanks boys for keeping us and Kevin (the elderly gentleman) safe tonight.
My rental car got a flat tire at 11:00 pm, and I was forced to pull over and wait at a closed gas station by myself. Lone Star was timely, and what I appreciated most was that the driver wanted to ensure I was safe and taken care of!
Having locked my keys in my car for the first time ever. Moving here to Oklahoma seven months ago not knowing who to call. Geico hooked me up with Lone Star Haulin . Fast prompt, very professional awesome awesome service. If you get a lock out give these guys a shout out. Thank you again for the great service. Keep up the great work!
We were in a car wreck, 3 of their employees happened to be near by and assisted us. They made sure cars went around, helped all in the vehicles, called for towing, stayed until we were all safe and able to get home. Awesome team and professional! My family were truly blessed! I can’t thank them enough. I will always use this business! THANK YOU!!
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