For years, I've searched for a reliable, all-inclusive automotive repair and maintenance shop.
I think I've found that with Mark and his crew at R & R Automotive on Cherokee (Johnson City, TN).
I went in for general maintenance, and that's exactly what I got, and at a reasonable price.
Mark was clear about the most pressing work to be done on my car, as well as the other jobs that could wait.
He didn't try upselling me, and that's important to me when I'm forming a long-term relationship with a business.
Before they began work on my car, Mark quoted me the exact price, and that's what he ended up charging. There were no surprises, and he communicated clearly and respectfully with me.
I've already recommended R & R Automotive to a friend.
I look forward to making R & R Automotive my one and only car-care shop.
Mark is a very humble honest man. Has treated me more than fair when I've brought my vehicle in, he and Will have been my cars caregivers for over 2 years and will continue using them until they are no longer on businesses or I get to old to drive
Mark is awesome. Fully trust that my car is in good hands here and that we will be taken care of. I have dealt with some shady automotive service companies in the area but this company got me taken care of so quick and at an unbeatable price. Thank you, Mark!
I dropped off my car 3/1/25. Got the car back 5/7/25. After $3000, you'd expect the car to at least idle better. Nope. Even my radio won't work now & was told "You'll have to come by when I have more time". After weeks of "we haven't had time to look at your car yet" and "I'm working on a Subaru first". The car still shakes & misses when idling (If it even stays started) & almost dies when I pull out. AMy unlce spoke with the guy & was told "it'll be awhile before I can look at it". NOT good business.
I have used r&r automotive for the past 6 years. Mark and his team are fantastic. They always explain what's wrong with my car and show me the parts that they take out they warranty everything and they maintain those records in your computer system so that I would have access to them in the future should that part fail. I don't go to anybody else except r&r automotive
Good customer service but when I got my car back and took it to Wallace to have reprogrammed, the tech told me transmission fluid wasn't up leveled and it was the wrong transmission fluid in my Subaru..
Mark and will are great people. They take of me more then I'd like to admit. Good prices. No bs. And they got cars for sale on the lot they personally fixed. Good clean business. They will always get my business unless I move crosstown and I'm lazy....
Great Service !! Reasonable prices !!! Mark is a great GOD Fearing Man !!! They are very knowledgeable and work hard to get you back out on the road. In my book, there's no where else to take my vehicle !!
More than happy with the service I received. Call and talk to Mark, he really makes it easy. My car jumped timing and they replaced timing belt, water pump and seals within 2 days, while other shops told me 2 weeks or wouldn’t even answer the phone or call back. Mark called back within an hour and even helped me with tow truck to have it towed to his shop. They even fixed my dome light and clock without asking or charging me. I highly recommend this shop! Can’t beat the prices and definitely can’t beat the customer service you get from Mark.
I won't go into the details of how I ended up at R&R Automotive about 5 hours into a 14 hour drive to Buffalo, NY, from Atlanta, GA - but I am very glad I did. Mark and his guys were great, very easy to work with, fixed my car up within an hour and had me on my way again. I am very grateful for their expertise, their service, their willingness to help me out, and their reasonable prices. They made a very stressful situation less stressful. Highly recommend!
Also, wanted to give a shout out to Dalton - who towed me there. Without him, who knows where I would have ended up. Thanks again, guys.
Mark was able to accommodate me and change my brakes in a prompt manner. The service was great quality and was delivered efficiently. I am grateful to have come across R&R automotives. I would highly recommend it to anyone who is in search of a place to service their vehicle. I will definitely go back there again for future car maintenance.
I would not recommend this place. I have been using them since 2015 and each time they work on my car, the problem always comes back. I blame myself for being so patient with them. The last stroke was most recently when they fixed my exhaust and it broke down again the next day. I went to the office and complained to Franciso about it and he ignored me and kept answering a call. Please do yourself a favor and go to a place with more skilled workers and better manners
Manager just lost a customer of three years for being unprofessional. I'm sorry, but when your vehicle is not squealing and making loud noises when you leave it at a repair shop, it shouldn't be making such noises when the customer picks it up. Disappointed.
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