This rating is based on customer reviews, inventory size, pricing, and service quality
Hilltop Honda Acura Salvage Inc. in Johnson City, TN earns a mixed but overall positive 81/100. Many reviews praise friendly, knowledgeable staff, fair/competitive pricing, occasional warranties/refunds, and a deep Honda-focused inventory; staff often guide customers through the yard, pull parts, load, and even deliver, though the yard can be muddy. Common complaints: unanswered phones, no callbacks, abrupt hang-ups, and confusion about current focus (some say they only buy wrecked cars or are shifting to trucks). Wait times/availability vary; most find parts easily with help, but a few left empty-handed.
What clients say about Hilltop Honda Acura Salvage Inc. in Johnson City (TN)
Seems like phones dont exist at this place for them to answer ive been trying to call multiple times today but either these cheap people dont have phones or theyre straight up too lazy to lift a finger to answer one
Wouldn't give it the one star but had to. Tap know they're purposely putting sharp car parts in the middle of the road trying to pop tires. Happened to us today, and you could tell the pieces were all placed together in the middle of the road.
Best place ever to get anything for your Honda! I'm going myself tomorrow to get a new clutch reservoir cap. I'm hoping that's all I have to get but I may get some more depending on what they have extra I love my Honda so I try to go all out. If you own a Honda of any kind this is the place to be. I promise I'm going to take pictures and videos for posting.
Great guys , made me a fair price on a complete rear axle beam, had it ready when I came to pick it up and even helped load it. Highest recommendation.
Buck is real pro. I needed a tail gate for a Honda Element. No problem good price.great service I'm coming here from now on. To bad it's 2 hours from my house. Well worth it. Thank you so much for taking care of us.
Awesome place. They do really good work. They specialize with Honda's. They put a motor in my Honda accord. I payed 1,126.00$. That includes the motor and labor. They done awesome job on my Honda accord coupe.
Needed a door for my 05 accord. They drove me around to find the correct color and charged me a reasonable price. They couldn't do the installation due to some body damage but I found Richards Auto Shop down the street to install it. Due to the distance they agreed to have it delivered the next day for free. They also accepted credit cards with no issue. Will gladly return if I need anything else.
Was hung up on when explaining I could go another route and give them my business. One star is to much plus one person can't talk to you and work with you it's a huge task just to explore my options.
Great customer service had the parts I needed to get the job done I always hear great things about this place and they lived true to the things I have heard. Thank you hilltop honda
Absolutely horrible!!! They are not reliable and obviously are not interested in making extra bucks for their business by scrapping a car... I had called two weeks ago about junking a car but they were not able to come out. Understandable considering I called late in the day. However, I had called yesterday at 12:30p to try and set something up for someone to come out TODAY to get it. The woman I spoke to was just trying to rush me off the phone and said she would have someone call me back. No one did!!! I called this morning at about 10a and the guy and I agreed on a price and said he would call back to let me know when they would be able to get it today... SUPRISE!!! No call back!!! I called again at 12:15p and got the same girl as yesterday and she said everyone was on lunch and would have someone call me back. SURPRISE AGAIN!!! No call back!!! So I just called again around 2:15p and am now being told that he never said he would come and get it today that he said he would try and get it as soon as possible and that he supposedly he also the only one there and needs to get caught up w/work and what not before he can get it, oh that he had not even been to lunch yet!!! I have used these guys in the past and have never had any problems before!!! Now I understand they are a junk yard for Honda only parts but they also scrap cars too... I know damn well they make a profit after buying cars and then scrapping them!!! They are not reliable nor professional because when I tried explaining that I had called yesterday afternoon to try and set this up he just kept cutting me off and cutting me off!!! I will never do business with these people again!!!
I don't usually like dealing with junk yards but these guys were an exception. I bought a fender, the guy took me down in the yard and we looked at a couple, he took it off when we found one and the price was competitive. The folks working there were friendly and easy to do business with. The had a ton of honda parts.
The guys at Hilltop were incredibly helpful and generous. They offered me the clips for the inner fenders I had purchased at no charge, and were very knowledgeable. They always have the essential used Honda parts you may need, and frequently have had the hard to find parts on my visits. I would definitely recommend Hilltop if you're looking for Honda parts for a DIY fix.
The people were so rude and there parts are worthless! I bought a battery it didn't work even though they tested it so I take it and get another and it didn't work I had to buy a new one and lost the $50 on the ones from them! Then I bought a starter but didn't need it cause it was there p.o.s battery they refused to give my $ back so I ask to trade for another part that I have bought there before for 50 but when I traded the starter they made me pay another 15 saying the part cost $75.... Really? Then how did I get it ( the same exact part) for $50 a couple months ago? I WILL NEVER GO THERE AGAIN! DOUBLE CHARGE PEOPLE AND GIVE PARTS THAT DONT WORK AND TERRIBLE CUSTOMER SERVICE ILL GO ELSE WHERE
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