I want to say big thanks to a salesman Corry, he is the best that store has, took his time to explain to me what needs to be bought, helped to find the best price, mechanic and even the excavator. Please promote Cory to be a manager, we need more managers like him who are inclined to help people and do everything for the customers, not big corporations.
This store really sucks. The guys there don't know anything but what that computer tells them. They always give you the wrong part at least 5 or 6 times before they get it right. Make sure they give you a receipt or you won't get your money back even if it's there fault, because they're always right and your the one who is wrong. I highly recommend to go somewhere else.i wouldn't let them work or get parts for a tricycle.
Please go see Tony the general manager. He's such a great person and goes above and beyond for his customers looking out for them and I have great satisfaction with his help! I definitely will keep coming back an automatic 5 stars thank you sir!
Shawn from the Dayton tn location helped me with a break light. His great attitude and willingness to help me truly made my day so much better. Thank you Shawn for your great knowledge and customer service.
I went into the Dayton Tn store a few days ago needing help to switch out my tag on my car. I didn't know if they helped with that type of thing but Shawn came right out to change it for me and was so nice! Thank you!
Needed a new battery installed. I went to autozone first, they quickly denied my request so i decided to check in with Advance. Shawn was more than happy to help. He installed the battery quickly and was such a genuinely nice guy. He was so helpful. Would definitely recommend Advance to anyone. I will be going back to Advanced for any future needs. Best customer service experience at an auto parts store!
Shawn from Rhea was super helpful in making sure a 2006 Kia was road ready to drive back to Michigan! He charged our dead battery & checked the alternator. Thanks Shawn!
Shawn was very helpful. Helped us charge our completely dead battery and even checked our alternator and starter for us to make sure we were good for our 8 hour road trip home
Went to O’Reillys. They denied me, went to AutoZone. They denied me came to advance, and Shawn had my battery changed in a matter of 15 minutes very pleased!!!
Had a question on by battery and Shawn (Pleasant to work with kind of guy) tested it and noted no new battery needed at this time and cleaned it off. Yep, honest answer to simple question. Yep, this is where I have bought, and will continue to buy batteries etc.
Extremely SLOW! I think the employee SOP is too hide in the back and wander to the front every so often. I have never been greeted by anyone here, and usually the store feels deserted. If there is a customer in front of you, expect it to take at least ten minutes for him to checkout. Certainly, their service is better than O'Reilly's (where they actively ignore you), but even when just dropping-off a package, some time needs to be blocked-off whenever you visit this store.
Went in to take a UPS return package and there were two guys working and one customer at the desk, which was not discussing a part just shooting the breeze, the first guy no acknowledgment at all, so I said hi, still no response and he looked straight at me! Next guy behind the counter didn’t ask anything at all, I finally asked is this the drop off for UPS, he reluctantly took my package. I will never return to this store for anything, terrible customer service!
Very nice and helpful, great customer service! Shawn is the man to see! Knowledge about products, protection plans and provides great customer service! The only place in my opinion to buy auto parts!
Advance in Dayton, Tennessee, I’ve been there twice since I’ve moved here and it’s the worst service and attitudes when you walk in the store. The prices are higher than AutoZone and O’Reilly’s, and those employees will come out and help you put your wiper blades on run a diagnostics on your car. They go above and beyond their jobs for a lesser price. If you are a female, I do not recommend going to this auto parts store because they do not help you no matter your gender or your knowledge. Worst customer service I have ever seen in any retail.
Went In for some coil packs but told they don't carry the pack of eight available at other retailers that averages at about $200 instead wanted me to buy individuals that cost $54 each. Think I'll stick with Amazon
Went to get a new battery because mine is shot. They tested the battery and my alternator, said my alternator was bad when the reading it gave was perfect and would not give me a new battery. Continued to blame other parts for the issue.
They lost my business. Was being helped finally after about 30 minutes or waiting then had to grab my phone since they can't find the right part. While it took me all of 10 seconds to get my phone the lady was already helping someone else and there I stood waiting forever again. So I walked out and I'll never go back. O'Reilly's is way better and knows how to look up parts.
Eric was amazing. He was very attentive to our need and diagnosed our problem with ease. He was very easy to talk to and understand. Thank you very much
Jim and Dorris
I ordered a new battery for my car yesterday evening. There was a 25% off coupon on the website. I saved $40 on my battery and I received excellent service when I arrived at the store.
I come here to get my car needs, wipers etc...They're friendly and helpful and never ask me to change my own wiper blades haha... Products are up to date and neatly stored, have no problems finding things. If I need help they're right there helping me to find everything that I may need..
They always have friendly service and are quick to greet you when you get there. They are very helpful with whatever you need. I highly recommend this place for your auto needs.
Had a busted radiator in my Dodge Cummins and they were the only ones around who had one.They held the radiator for me till I got there.Very knowledgeable staff and great prices.Was in and out very quickly.
I went to this Advance Auto to pick up some radiator fluid and power steering fluid, I noticed 4 employees inside the store but when I was ready to check out not one came to ring up the items and the Manger along with another employee seen me waiting. I left the items on the counter and went to O'Reilly's Auto Parts. I guess Advance doesn't need the business.
Many times short handed or employees busy doing other things than tending the counter. Yesterday eight people in line and one new person tending the counter. Luckily a second employee showed up and he helped me. If you have a choice choose Derik. He is well knowledgable, knows the computer system inside and out for them special tasks and very eager to make you happy. I always look for him.
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