What clients say about NAPA Auto Parts - Dickson Auto Parts in Fort Mill (SC)
Jacob was awesome! We had two bolts on our truck that needed a 7mm socket (we lost ours during the process of replacing our side mirror ?) and stopped by napa 10 minutes before close. He let us borrow a 7mm socket. Life saver! Thanks so much!! We'll be back for our vehicle needs in the future!!!
The old guy with the long beard and glasses who works at the front is VERY rude. I came in and he instantly had a nasty attitude. I’m obviously clueless when it comes to cars and I just told him I came to pick up an alternator and he’s proceeds to treat me like a child and speak with a nasty tone throughout the whole exchange. Don’t work in retail if you’re going to be rude with paying customers.
I purchased a Legend battery on 2/28/24.
After purchasing the battery, I brought the old battery back to have it tested, it tested at full strength per your employees .( which was later confirmed by a Napa auto repair where the car was repaired. I still had the battery I had just purchased from you in the original condition (this all happened within a 45 minute span)
I was told there could be no refund on a battery which I later found out to be untrue according to your website and other Napa locations.
Obviously, I’m disappointed by the decision your local store made. I would appreciate your attention to this problem.
These guys are five star all the way. I just had an excellent experience with these guys and I always do. As the owner of a small business myself I am so happy to see how important service is the people these guys are number one.
Terrible service. Bought a refurb starter, installed and didn’t fix the issue. Wife went to return the next day and they refused it. Guess there are other options when shopping for auto parts.
Great management!!!! Management went over and beyond to help my husband with an issue, my husband felt like he cared, he listened and showed empathy (you really don't find that often), now thats what i call excellent customer service. Napa always have what we need, when we need it, great prices, and also has a great team of people working for them.
This is the best autoparts store I've ever been too! Everybody is just plain Awesome! I wish i lived a lil closer to them! The prices are a little bit more than anybody else but to have A+ service, I'd pay double!
One of the best parts stores in Indian land in Fort Mill employees are very knowledgeable and helpful and know what they're doing Napa always has Quality Parts small retail but still can get whatever you need
Nice service always polite and helpful but are always short in parts/ supply. Not sure if they sell out fast or don't stock frequently. I suggest you call in and check before you make a trip to the store.
The only bad thing about this store is that you usually have to wait at the counter while someone comes help. Staff is always friendly and do their best to help you when they get there.
Small store, limited selection, but help was very personal. Staff was helpful and tried to help with my problem. Was surprised of the small inside, but the parts warehouse was much bigger.
Standard auto store- smaller inventory but very convenient. I felt like an inconvenience from the customer service standpoint. I did not ask for help with much else car service.
Friendly guys/gals who will help you find what you need. I never felt talked down-to or insulted in any of my questions. You do get what you pay for here, so quality is stocked.
Website
