It a good clean store. It seems a little understaffed most of the time so don’t expect to be in and out in five minutes. Usually there’s only two people behind the counter sometimes three and they’re busy on phone calls and trying to help five or six customers each in front of them and that’s my big beef with it but other than that it’s a good store with good parts. They give you 10% off if you’re veteran. I will definitely visit them again.
I received the best customer service that I have ever had as an older woman in an auto parts store.
The clerks name was Jamie, and he went way out of his way to help me in my purchase of a new battery.
As I said, I am an older lady, he was very patient and explained things when I asked dumb questions. He had excellent customer service and I believe he is a great asset to O'Reilly's.
Thank You, Jamie.
Got my car towed here yesterday after my battery died in the highway in murrells inlet at 7:30am!. My battery installation for my 2019 gmc terrain came up as a "time consuming install" i think they called it. I was closer to a different o Reilly location but they could not take on the job. This location told me it for sure is time consuming but they wanted to help me. Thank you so much
Awesome place to get my everyday needs and the manger Allen is a Awesome person with a good heart that helps everyone he call the best manager i seen in a long time at the orally on 707 thanks allen
The general manager was very helpful and the guy ( Jay Jay ) was extremely helpful
However I would stay clear from the o Riley at the intersection of 501 and 544 in Conway SC they refused to help us at all
If you want good cou armour service visit the O Riley on hyw 544 and dick pond road tha are very helpful and willing to go the extra step to take care of your needs
99% of the time I have no complaints with O'Reilly's. The one in Tabor City,N.C. put a bad ? taste in my mouth! I pulled into the parking spot at 8:55 pm and needed transmission fluid and to my surprise was met at the door by one of the employees. He did not want to help me with anything as he hollered at another employee ( the registers are already shut down) Really ...I call BS!!! But thanks anyway.......for nothing
Recommend them for car battery replacement. Stopped in and my battery was checked, and they had a replacement in stock. Douglas went above and beyond to replace the battery plus it was raining. Appreciate the fast and courteous service.
Shane was efficient, professional and friendly! He went above and beyond by installing the wiper I purchased! Highly recommend! Have a good weekend everyone! Barbara
Ordered part previous day. Paid for item was told in would be in by 8:30 the next morning. After 3 different clerks it was determined part was never ordered.
I had some steel lined hoses fixed there. Dylan is the one who helped me out. His work integrity was phenomenal. He fixed 8 fittings with 45 mins. Great service!
One of the attendants came out and checked my alternator with the load tester to make sure it was charging OK. He said it was good at 14v but wasn't sure earlier because the gage was fluctuating between 13v and 14.5v. Now I have peace of mind for my trip home ! Thanks again for your help!!
Had to get a battery and the staff couldn't have been more knowledgeable and patient. Took time to find the correct part and answer all my questions. Great service with a smile and a few laughs.
My husband stood in the store for over 20 minutes with absolutely NO employees in sight. As I was calling the store phone number, he walked through the back of the store (employee only part) to find the staff all out in the back parking lot BLARING music and just hanging out. My husband just stood at the door waiting on one of them to see him. When he heard the phone phone start ringing one of the employees answered it and started walking back to the building and noticed him. That store could have been wiped clean and that staff would have never known. We could not believe the lack of professionalism that we witnessed tonight.
Needed new battery. Prices were a bit higher than expected and warranties on the two lowest cost batteries were 12 & 24 months. My dealer had 84 month battery for less. However, it was an emergency as i could risk having dead battery again. And, service was immediate, no wait, and the associate did a great job installing the battery so happy.
Please don't buy Parts from O'Reilly's. I will give the story here but buyer beware. My sister is a single Mom and works full time, to pay the bills we DoorDash on the side. We live In the South so Summers are Brutal here. On 5/26 I went to the O'Reilly's near my house and purchased a Compressor kit because the A/C in her car stopped working and we were told that was the issue. On 6/1 a local garage did the work and the AC was back! 6 days later it stopped working again. Garage said it was the compressor and it had failed with low pressure. Had several discussions with the O'Reilly's store and they made the exchange very difficult. Couldn't get in to the garage until 6/21 and they swapped the bad compressor for a new one. Which didn't work... They tried everything but finally recommended we take it down the road to another shop. We did 6/24 and then 7/1 and they took hours ( and money) pouring over the car to finally discover that a wire on the "new" compressor was broken. Instead of fighting with O'Reilly's they just fixed the wire. It worked for 6 hours then went out again. 7/8 they were able to diagnose another faulty part on the same compressor and ordered the part. On 7/15 it was finally fixed. So 1500 dollars 4 missed days of reg work and Many missed days of side work because it took 7 weeks in the Hottest Months of the year to fix. I spoke with the District Manager and he responded today with a Dismissive email stating he feels they aren't responsible so won't be paying. I am beyond angry and frankly shocked that this was the Customer service provided. He didn't contact the garages and instead stated it was a part on our car and the garages fault and not the CLEARLY 2 Faulty parts they sold us. I will be filling in small claims but wanted to put this out there. Right now money is tight, this company sells faulty products and then refuses to make it right. Please use any other company unless you end up like we did. I hope this saves even just 1 person from this terrible situation.
Have loyalty card which is a plus, for every $100 dollars spent you get a coupon for $10 off on your next visit. Very helpful associates. Never waited long in line.
I've been using this store since they opened it. Tonight's the last visit. Punk kid named raymond tried arguing with me saying the part I needed wouldnt fit after i showed him it's the same part number off the old part. Then he said he needs my vehicle info to pull the "right part". I said just pull the part I gave you so I can be on my way. He then counted my change 3 times to get it correct. Just poor hiring on managements part. I guess I'll have to suffer and take my business to advance or auto zone. Maybe one day these auto parts stores will hire QUALIFIED personnel.
Came in to replace my battery on my truck, however I have multiple wires for my accessories that’s connected to my truck. Dylan, which is a commercial manager took the time to professionally install all my wires back properly. He did not have to do this but was very professional and great customer service!! Well job done Dylan!!!
4687 Jones Rd, Myrtle Beach, SCWaste management service
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