What clients say about VanGorden's Towing & Recovery in Lake Ariel (PA)
This business is more than 5 stars!! My Yukon broke down. I called AAA, it took longer to deal with AAA than it took for me to get a call from John saying hes on his way. He was very polite and being a female, broken down in the woods, very safe!!! Id HIGHLY recommend if you need help!!!!
VanGorden’s was very quick to get to me when my van broke down. Reasonable price, easy to communicate with & dependable service. I’ll definitely use them again if I need towing!
AAA sent Clarence from VanGorden's to check my car battery. It was completely dead and he replaced it quickly, which is something I didn't even know towing services offered! He also reassured me that the service and warning messages my car was giving me were due to the battery being dead and that once a new battery was installed, they should go away. He was very kind the whole time and I greatly appreciate his help. I thought this situation was going to be a lot messier and more expensive than it actually turned out to be. I am very happy with my experience!
VanGorden Towing went absolutely above and beyond for us during a very stressful situation. On a 15° day with an incoming snowstorm, we contacted AAA and VanGorden was dispatched to tow our vehicle to its final destination.
Despite the weather and timing, they worked us into their schedule to make sure the car was moved before the storm hit, which we are incredibly grateful for. What really stood out was their kindness and thoughtfulness especially since we had our young son with us. They worked with us so we didn’t have to stand outside in the cold waiting, which meant a lot.
Emily was phenomenal. She even provided her personal contact information so we could stay in touch and feel confident everything was handled smoothly. That level of care and communication is rare and truly appreciated. We can’t thank VanGorden Towing enough and would highly recommend them to anyone!
We were all set to go to our 6 year old granddaughter's birthday party and the car wouldn't start. An oh no moment. We called AAA and 5 minutes later an angel named Willie rescued us. Happy granddaughter!
We were in an unfortunate situation with a broken down car on the side of the road. We contacted VanGordens Towing services and spoke to an extremely nice man. He asked for our location and said he would be there shortly (we were expecting to be waiting at least an hour). He arrived about 10 minutes later (amazing), which was greatly appreciated as we were getting cold (November). He was very careful with loading my car and was very nice. He delivered my car to my shop and unloaded it with great care. We were charged exactly what he quoted with no surprises (fair pricing). When your car breaks down on the side of the road, it’s obviously a stressful time. Having a tow company show up quickly and be so kind is priceless! THANK YOU! I hope I won’t need a tow service in the future, but if I do, I will be sure to call VanGorden’s Towing!
It was super easy to put in a call for emergency towing and my driver arrived very quickly. Everyone that I dealt with at VanGorden Towing was very friendly and helpful. Pricing was more than reasonable.
I would recommend them to anyone needing roadside assistance!
I called him pretty late- around 9:15, and he showed up within 20 minutes. I was back on the road less than an hour after getting my car stuck. And it was less expensive than I expected
Had to call VanGorden's twice over the last 6 months for my mother in law. The first time she was stuck along 84, the second time she was near Honesdale. I wasn't with my mother in law either time, but when I heard how quickly they showed up and got her taken care of, I was impressed. And then I was even more impressed when she said the guy was really nice as he helped her. I really don't know what a service like this should cost, but in both instances I thought it should have cost more than we paid. I know this is their business, and this is what having a business like this is all about, but to call someone out of the blue and expect them to jump up and run to help you is asking a lot from a stranger. It's nice there are people like this in the world. So I'm left with this:
Fast
Friendly & courteous
Easy to deal with
Not to bad on the wallet
We have used VanGorden’s 3 times and it has been a success every time. It starts with the phone call you dread to make when you’re in a bad situation and greeted with a smiling voice you already start to feel better. They are fast, efficient and reasonable prices. Somehow they manage to make a bad situation feel a bit better with how competent they are in the job they do. Hopefully I don’t need to them anytime soon….but I know who to call and you should too!!
Ended vacation with a completely dead battery. I called through AAA and was referred to Willy at VanGordon’s. He was prompt and arrived with everything we needed.
The driver was great with the entire aspect of towing my car home off of 590 after hitting a fallin tree that snapped my axle and very helpful with setting my car up for me to fix great job thank you
I was overcharged for a tow. They quoted me $375 and charged me $465. Very dishonest. The owner states he was transparent about his fees but this simply isn’t true. The car was towed and when I asked if I could pick it up, he said no despite him living on site, so that he could charge me an extra day. The owner used profanity over the phone and was very aggressive. He states he is honest with pricing when he charged every one else at the lot the original fee of $300 + $75 storage. (I have their receipts to prove it.) So basically he charged me an extra $90 for “credit card fees.” Yeah, that’s really honest.
Excellent service, real pleasure to work with. Needed a truck moved from one residence to another and the job was done flawlessly. It’s been a long time since I had a good experience with a tow company. I’m glad I found one that has an operator that treated my truck as if it were his own personal vehicle. Fully recommended! Thanks again!
Would definitely recommend using them . The driver was very nice and arrived in the given time frame. He even told the time to remove the axcel so he didn't damage the transmission during transport. I'll definitely be using them again.
John is amazing. After midnight, he arrived within 30 minutes to pull my car out of a ditch, and assisted in changing my tire. I'm very grateful. Vangorden towing will always be my first call 🙏
AAA sent vangordens tow company when my truck was stuck and they very professional, attentive and understanding. They were eager and willing to get the job done. 100% recommend them if you ever need a tow. Thanks again vangordens!!! 👍🏻
Amazing service … he was friendly and calming in my very stressed situation. Professional and speedy. I hope I never need them again but I would recommend to ANYONE to call them first and you wont need to make a second call.
This company is awesome. Co-owner Emily reached out by phone prior to dispatch, to ensure they had the right vehicle location. The car had gotten hung up on rocks near the entrance to a local restaurant, and it appeared to be a tricky job. Emily reassured me they could respond quickly and dispatched John, the other co-owner and the operator for this job. John arrived much sooner than the insurance company had estimated. He pulled the car out of the tricky spot in just a few minutes, with zero damage to the vehicle. He is very competent and confident - an unbeatable combination. He also had good lighting with him, which was important, as the job was done after dark. I am 100% satisfied with Van Gorden’s Towing and Recovery.
Awesome experience. The owner answered the phone on the first call. Was very polite and made sure he had the full scope of my situation. They were on site within 30 minutes and had the truck hooked up quickly. Pricing was more than fair and was discussed upfront during the initial call.
Very professional and friendly! Very reasonable pricing. My car broke down and I was stranded on the side of the street, John was there in less than 15 minutes to help me out.
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