Knepper's in
Somerset (PA)

Saw their Facebook posts for SxS. Made the hour+ drive to go see the ones they had and test drive. Folks were very helpful, great advice... Went on a little "adventure" and picked-out the unit I liked and we made the deal! Lynn and I hit it off as fellow "believers" and I suspect a long-term friendship will result from this purchase. Kneppers has EVERYTHING you could possibly want/need for any kind of gas-powered motorized "toy" from SxS to 4-wheelers, lawn mowers and much more. Well established, well-stocked, and tons of knowledge! WELL worth my drive to their business! I Highly recommend them!!!

There couldn’t be a better place to get your sxs/atv fixed. They go above and beyond to make sure you’re happy and they answer ALL questions no matter what. We drive from Pittsburgh if that shows anything! We will be coming back.

This happened a long time ago, but it still makes me mad till this day so Im leaving a review. I had a king quad that needed a timing chain done. I made an appointment over the phone, was told to bring it in next week. I brought it in on the exact date they told me to and I handed them the keys. Waited three weeks and no word. Called and they didnt even know if they had my atv or if they even started work on it. Eventually they found it but did not start on it. They said they would next day and have it done within a week. Two weeks go by and no call. I call and ask if they finished. They said no, been busy....I asked when will it be done. They said a week. I call a week later, guess what, you guessed it, no work done. Its now been two months since I called to set up the appointment to have it fixed. I tell them to forget it and I will just pick it up. They then change their story and say its ripped apart now and wont be assembled if I pick it up...just a min ago they said they hadnt started work....They said a few days and it will be done...a week later its done. Guess what, first ride i take it on the timing chain goes out...thats what I just paid over 600 to get fixed....Only go there if you want to wait months for them to do nothing, give you the run around, and break your atv.

MY GO TO!! Almost always have what I need, and if they don't, they can order and have within a few days!!!! Prices and availability way better than a dealership!!!

Go there if you can pick your dirt bike/4 wheeler part from the heaps of other parts in piles, or if you just enjoy wandering around stacks and piles of parts for entertainment. Skip it if you have a street bike - unless you desperately need the warm smile of the woman at the counter and the slight nod of the dog on the floor to brighten your day..

Casual and laid back atmosphere. Don’t let it fool you though. These guys know their business and have it down cold. Will continue to buy from them….Parts are parts….,but their service is terrific!

It was some yrs ago, but I see all this trash talk and gotta tell my experience. I needed a pipe for a tri z. The yz's won't work, they are on the opposite side. He said he had 1 , knew exactly where it was ( and that place is huge ), and sold it to me for less than I expected. He could have charged any ridiculous amount he wanted since it was the only one I could find anywhere, and they didn't make them new anymore.

Very poor customer skills let's ya sit at the counter for half hour while he jumps around the store doing nonsense.. when he finally gets to you .. all the sudden he forgot to order something and leaves agian to make that order instead off waiting on us another half hour and finally back .. I think u guys need to put your customers 1st..

My dad and I both took our quads there to get carbs cleaned and rebuild. Tbey both ran worse when. We picked them up. My dad took his back three times and his still would t run right and his was missing parts. Took mine to the dealer and got it fixed. I wouldn't them work on my grandsonsite wagon.

I broke a spring on my snowmobile right in the middle of the best season in years. Went to kneppers and half hour later walked out with a decent used one for a fair price and was back on the trails the next day. Good place for older used parts

Dropped my quad off to be fixed about a month and a half ago brought it home and it just shut off and wouldn’t turn on. So I just took it back there and brought it back home and same thing happened the day I brought it home. Very irritating. Doesn’t seem like anyone knows what’s going on with it and hard to hear from anyone to know exactly what they did.

Waited for quite a while for someone to greet me and ask what I needed. After 30 mins I left. Saw a bunch of guys sitting around a table in the back, not sure if they worked there or not. Should have known after reading some of the reviews.

Dropped off 5 4 wheelers and a motorcycle. After 2 and a half months , no call. Went to get them back to get them fixed some where else. Just to find parts missing on 2 4 wheelers and parts off the motorcycle. Lady claimed a customer must of took the parts. Dont blame your customers for your responsibility!!! POOR BUSINESS!!!!!!

The staff is the greats people to work with and friendly and down to earth had a blast on thier test trails for test drives ...hey if your looking for a ATV or side by side go here hell even parts great deals

Sorry Lynn and family I wish there are negative stars for you. Took me 100 days and $500 to get my Honda Odyssey back for it to not run more than 5 minutes. l. Took it back 2 days later then 30+ days later it was never touched only barricaded in. So I came and got it because your level of interest to satisfy a customer was non existent ...I’ve taken a lot of things to you over the years but you guys definitely dropped the ball BIGTIME this time and got 500 off me that now I have to take to someone else who knows what they are doing I was told on 4 occasions it would be looked at and never was. I hope you can learn from this one. Because I have.

Thanks Kneppers !!! You guys did a great job respoking my rear wheel, and I appreciate the extra service putting a new tire on for me while I waited. I don't know why anyone would put a bad review on here....you guys bent over backwards for me, and did the same for everybody else that was there -- and you shop was packed with customers!! There is a reason you have been in business so long, and there it is. Always a good job, and treating your customers right...plus you have really good prices on your parts and service!! Thanks again, will be back for all my MX needs :-)

This place has terrible customer support, I first called to see if they had a used part and they said to bring my old one to compare it to one. So I went and took my old part and they couldn’t even look for the part themselves I had to go up in the attic that was so cluttered that you didn’t know where anything is and look for it, when I couldn’t find it they told me to go out in there yard to look for one on a bike that would match and I finally found one. I told the person working that I found one and he saw it on the bike and told me to get the tools to get it off so I had to go into there shop and had to ask one of the works for the tools to get it off and I had to go pull the part myself and they still over charged the part even though it was sitting outside for God knows how long.

Me and some friends were staying in Somerset for the week with our bikes to ride and explore the area. My friend broke his clutch cable on our first day out, and we thought he was going to be done for the week. We found Kneppers and they were able to find a small part needed for the clutch and they fixed the clutch that same day. We were all impressed with how nice and helpful everyone at Kneppers was. He helped us out of a pickle and we were very appreciative. My friend didn't have any more issues with the clutch. I highly recommend this repair shop. They're very friendly and highly competent. Glad we found Kneppers.

Kneppers is the best bike shop around. They have parts for literally everything you could ever need. I have never found a better place with nicer people. They are always busy and they know exactly what part you are looking for all the time. There's a grave yard full of parts bikes to get parts off of plus a building with three different floors full of used parts and plastics. Best place around by far.

Took ATV to get front axle fixed $940. Got it back NOT running. When I asked what they did to it i was told "WE DIDN'T TOUCH ENGINE" Took it to another shop to have the plastic they broke and wires that were RIPPED and DUCT TAPPED fixed. $375. HORRIBLE SERVICE BY PEOPLE WHO DONT KNOW WHAT THEY ARE DOING.

Uncle runs this business. Great place to get parts and fixer-upper projects. Even found parts for old Yamaha phaser... 1980s something model (I don't even know is so old)

Worthless junk an ppl here are a waste of life sold me junk parts tried selling parts that were broke an drove out there 4 times over a hour drive due to not knowing what there doing or how to fix anything i will never go back or ever buy anything or sell to them in my life dont ever go here u will never get the time u wasted here back. on the 4th trip he told me to try this part an if it dont work we will sell you a nuther part that dont work for more great A1 service they need no close there doors for good

We dropped a bike off to have a mirror perch installed for the left mirror (didn't need or ask for any mirrors). Also wanted left rear turn signal extension and shocks adjusted. After 6 weeks of waiting and several phone calls of excuses, we went to pick up the bike only to find that they installed two new mirrors we didn't ask for, a silver perch instead of a black one to match the original equipment (we were told a black one is not available) and both rear turn signals were repaired. Nobody called or notified us prior to performing the unrequested work. Every time we called to check status on bike, they had to check with a different person who was working on the bike. The labor charge was for 2 hours work and we were told by a competitor that it should have only taken 1 hour. They told us they charge for washing hands between all the different employees working on the bike who could not finish the task in one sitting. They also charge you to prepare an itemized invoice. We were also told (after the fact) that the original perch could have been repaired. We would have preferred knowing that and gone that route. It is not possible on this rate and review to leave no star so we leave a one star. Service is poor, customer communication is poor, overall experience is poor. Take your bike somewhere else, this place is a joke.

They have just about everything you need. The experience on the other hand. They incorrectly bored my cylinder. Now the gas $ and over hour ride back to deal with them again. After they right their wrong I will not go back

ABSOLUTE WASTE OF TIME Today I drove over an hour to this motorcycle salvage yard in the middle of nowhere farm country. Three mechanics directed me right to where what I was looking for sat waiting to have its parts put to good use. They even lent me a few tools. About 45 minutes later I returned with an armload of miscellaneous parts and was referred to "see the kid out front" to pay for my finds. He returns from asking somebody else what to charge and informs me that I'm not allowed to buy any of it because "he wants to keep the older bikes as complete as possible" - they were willing to sell me complete new turn signals for $30 a piece though. An absolute waste of time.

Best customer service around for an ATV! They really stand behind their products! Purchased an ATV from them, had a couple of issues, they resolved them right away! Hard to find customer service and care like this these days. Great people. I had a great experience and will purchase my ATV's from Knepper's from now on.

"maybe next week" "should be in on Tuesday" "we're going to get them for you so no later than Wednesday." If you want parts go to a real business, because these guys don't show no concern in ordering the stuff or ensuring its there on time. Oh and if you need a battery, don't listen to them either, because they don't know what they're talking about. Take your own dimensions. Looks like they have enough bad being said that I definitely don't have to go in to the fact of do your research, they're very over priced on their bikes and snowmobiles. But let their charming customer service drive you out, not the prices! The only one in that shop that shows she knows anything is Jackie! Those guys should not be allowed to work the counter.