Colton RV-Lehigh Valley in
Wind Gap (PA)

I just wish I could leave 0 stars. By far, the most greedy, unprofessional, and all around worst rv spot in the valley. The sales people are destined to gouge you. They won’t make money if they don’t. We were blessed to buy from another spot in the valley, because we didn’t fall for their predatory sales tactics. I’d be happy to illustrate any of the numbers that we DID buy under and compare to the numbers that Colton rv tried to FORCE upon us, through their tactics. Shop around. Shop around. Shop around. Colton rv can not be trusted, In my humble opinion. Very dissatisfied Colton shopper that turned into an immensely grateful “other seller” buyer. We gave Colton parameters, never once showed anything that fit the parameters. Always in the next category, higher, despite having the inventory, on site, within our parameters. Given a price Range, they will go to the next price range. Only show you campers in the next range, or way below. Never in the range. IN MY OPINION, THEY CARE ABOUT THEMSELVES, not you!! Is that the person you wish to engage? Ask yourself. And remember. I did not buy from them. I’m not scorned! I sniffed their antics and bought, CONFIRMED, from the next closest sales team. Do the math.

This review is for Colton RV in Wind Gap. If I could give them less than a zero I would. I bought my camper from them in 2022. In July, my family and I went to the campground where our camper was located, only to discover that it had been damaged by a storm. I put in a claim with Geico who denied the claim without even going inside in August. They said they were denying it because the damage was due to an ongoing leak. I had a warranty, extra coverage with Colton and Insurance with Geico and apparently no one was responsible for the damage. I called Colton and they towed it to their facility in September after stalling for weeks of course, then that’s when the problems started. I was dealing with Katie Tressler, I needed Colton to do an estimate to send to Geico to reopen the claim, to this day I still don’t know if she ever did. The estimate was done 10-21-25, I just received it this past weekend. I believe my camper was repossessed yesterday but they won’t tell me and I live in NY. Katie never returned my calls and passed everything over to Harvey who did the estimate which was up to 16k. The camper is a total loss because of them as far as I’m concerned because the mold and mildew has spread around the entire trailer while it sat for months in their lot and they were charging $100 a day in storage fees. I believe they weren’t contacting me because when they originally backed the camper into my site the driver hit a tree and that has something to do with the leak that caused the storm damage. They fixed it but only what you were able to see. I still don’t know where my camper is right now. Beware and shop at a different dealer. This is all true. Now I have to find an attorney.

We recently purchased a new Class A motorhome from Colton, and we would rate them higher than 5 stars if that were possible! Every single person we interacted with was incredibly friendly and helpful, and no question ever went unanswered. Our salesperson, Mario—5 stars is simply not enough! He is hands down the best salesperson we have ever worked with. Mario was patient, incredibly knowledgeable, kind, and genuinely fun to work with. We laughed, joked, and truly enjoyed the entire process, which made such a big purchase feel easy and exciting. We visited a few other dealerships, but nothing compared to Mario and the entire Colton team. We highly recommend Mario and everyone who helped us along the way—Ed, Wayne, Harvey, and Connie—to anyone in the market for an RV, camper, or motorhome.

We can’t say enough good things about our first RV buying experience at Colton RV. Chris Bragg was our salesman and he patiently went through all of our many many questions on RV purchasing and how everything worked. At pickup Ed was great to work with going over all the paperwork and Matt spent almost 2 hours with us going over every feature of the RV. We decided to winterize the van at pickup after the walk through and they actually bought us lunch at a local diner while they completed the work. One of the best things aside from the people and experience was the way Colton handled pricing. At every other dealer we had to dig to get the final price while dealers added expensive items like dealer prep and transport like they weren’t part of the cost. At Colton the price was the price expect for required things like tax and title. Overall it was a great experience, especially considering how nervous we were as first time buyers. We hope to have a relationship with Colton for a long time.

We had a great experience with Colton. Our sales rep Chris Penrose was fantastic. He answered all our questions and made the entire experience as easy as can be. Connie was our camping advisor. Connie was very friendly and helpful. Showing us everything we needed to know about our new camper. We are looking forward to going on our first trip. Thank you for everything. We had a great experience!

At the Hershey Rv show we were reluctant to buy from Colton as they are 6 hours away but the Owner, Jim talked to us and his son Casey, and told us how they are family and if any issues call or text them, they then gave us their cell phone number #s, sales was good and smooth, their service department is incompetent! We had our Rv back 3 times that is 12-13 hour drive round trip, 3 tanks of fuel and 5 tanks of gas in our Jeep $500 every trip. From the very first trip the rollers for the slides dug into the floor, they repaired the floor 2 times and “cleaned” the rollers even though you could clearly see they were digging in the floor! The 3rd time they only “cleaned” the rollers never even fixed the floor, you can feel the groves in the floor with your finger.The service writer, Josh said he will let the service manager know I was NOT happy, I called JIm and Texted Casey, NONE of the 3 returned my call or text. Their service department is incompetent and by nobody getting back to me tells me I was LIED to at Hershey to make a sale and they do not care for customer service after that! I really can’t complain about customer service as there is NONE!

We love coming to the annual free winterization! Chris K doing our roof inspection and Shayla doing our inspection! Connie is a pleasure to talk to and sharing advice!

I brought my Thor Aria 4000 in for the first time, and Connie was warm, receptive and quick to get me in for the free two-day winterizing event! Colton RV has been absolutely the best in our journey as an “RV family”…from finding the perfect RV for a family of 7, to the maintenance visits and sustainment needs, they are always there!

Everybody at Colton that I had the pleasure of interacting with was absolutely great. From Brook and Don my sales team at the Montage RV show, to everyone in Wind Gap, they were all great. My owner orientation from Matt was detailed and presented in a way that was easy for me to understand and remember the important details. Thank you so much Colton RV Family.

We’ve had nice experiences with Colton at other shows but the NE RV show was a huge waste of time and the salesmen were absolutely obnoxious. Paul was rude and delivered false information. He was enough to make sure we do not purchase an RV through Colton.

Everyone was friendly, helpful and knowledge. The final walkthrough at pickup was great, Connie and Chris were a good combo. Chris was very proficient regarding all the technical details. Thank you Chris, Chris, Connie, and Ed.

Service manager Harvey has treated us with the best service in all of our years of camping. Colton RV is very lucky to have him represent the company!!

We recently purchased our Coachmen van from Colton RV in Wind Gap, and the experience couldn’t have been better! Jim Dahlstrom was knowledgeable, friendly, never pushy, and answered all of our questions. As far as financing, Ed made the process smooth, transparent, and easy. At our delivery walk through, we really appreciated all the information from Matt and Katie. We love our new van, and truly appreciate how easy they made everything. We’d definitely buy from them again!

Chris Pope was amazing! He made finding our camper so much fun and exciting! Ed was so thorough and quick with the papers! And to end our experience the orientation and tour by Chris and Connie was so informative and helpful! We are so excited to embark on our new adventure! Thank you all so much for the joint effort in getting our camper going!

⭐️⭐️⭐️⭐️⭐️ We had the absolute best experience buying our RV at Colton RV in Wind Gap, PA! From start to finish, the team was incredible. Heather was our sales consultant and truly went above and beyond—she was knowledgeable, patient, and never pushy. She helped us find the perfect fifth wheel for our family and made us feel so supported throughout the entire process. Matt, our camper specialist, was fantastic. He gave us a full walkthrough, answered every question we had (even the silly ones!), and made sure we understood how everything worked before leaving the lot. Super helpful and kind! Ed in finance was also amazing—transparent, efficient, and easy to work with. He made the paperwork part quick and painless, which is rare! If you’re looking for an RV dealer that genuinely cares about their customers, go to Colton RV in Wind Gap. Ask for Heather, Matt, and Ed—you won’t regret it. Thank you all for making our RV dreams come true!

Very nice service very friendly staff. They treat you with a lot of respect even if you're there to look at different trailers or RVs. Chris musselman is a great salesman. Describe what you're looking for and he will show you what you described. And in finance I have no complaints about ED he worked in every way to get our payment that we wanted. And Matt in service. he knows his stuff and he doesn't know he finds the answers to your question. this is a very family friendly place and everyone treats you more like a friend then a customer.

Fantastic group to work with buying our new camper!! Mario, was a great salesman. He explained items, walked us through a unit we had in mind and was a total ZERO pressure salesman. Gave time to think over our choice, kept me up to date with what was going on and in the loop as the unit moved through the process. Communication was exceptional across the board. Ed was the same way when talking about the financial aspect. Again explaining everything about what was goin on, all the paperwork and any extra coverage plans. Matt D, was our camping advisor and was stellar with walking us through the service to change to a pin box, any items needed and the whole walk through of the camper. If you are around the lehigh valley, go see this team! Even if you aren't, take the ride. 10/10 satisfied customers!

It was the most wonderful experience dealing with Colton Rv, from the amazing Salesman Mario to the sales manager, the finance people to the parts and service tech and the amazing tour of the RV the day we picked it up going over every detail of it with Matt the camping advisor. What a pleasure to deal with , the whole experience, pleasurable and easy purchasing our new RV and trading our old one in

Worse experience ever. Took our 5th wheel in for a state Inspection and manufacturer recall. Went to pick it up, no tail lights, brake lights or turn signals. Landing gear bent and driver side wet bay door damaged. Left it there for issues to be addressed. We were offered to have a transporter bring the rv to our home due to them being closed from December 24th to January 2nd 2025. Transporter damaged our rv. Now dealing with basic insurance from transporter and Coltons not wanting to help with the responsibility of the damage to our rv. The damaged that occurred while hooked up to the transporters tow vehicle. So honestly, one star is not even deserved in this matter. Said part is, we were told everything would be taking care of by the service manager.

Jim Dahlstrom was our sales “expert” and if your looking for your 1st RV or 5th this is the right place and the right sales expert! He listened to my husband and I and digested our wants vs. our needs including our budget! The entire staff including Matt the RV product expert exceeded our expectations. Our purchase left of feeling excited and confident in our decision!

I truly can’t say enough about how amazing our experience at Colton was! I bought there about 14 years ago and it was great and I’m pleased to say it still is! Our sales rep Jim Dahlstrom not only made the sales experience truly pleasant, he also went wayyyy above and beyond the day we picked our trailer help staying well past closing to help us get it all hooked up. Who does that now a days?? Our camping advisor Al took his time to explain to us every single detail of the trailer and we even had some laughs while doing it. He also went above and beyond to help up get things hooked up and stayed longer than he needed to. Ed make the finance process simple, and Katie in service and the technician Ron were friendly and knowledgeable. We WILL be back when we are ready to upgrade and will send anyone who’s looking to Colton - fantastic people!!

Bought an RV from Jim Dahlstrohm and he was incredibly helpful and knowledgeable. He was able to help me learn how to use the RV and also tell me how it compares to other brands on the market. He's a great resource!

Great experience buying my camper at Colton. Both Jim in sales and Matt in Service/Parts were happy to spend as much time with me as I needed on questions and getting oriented at pick-up. Entire staff really great.

Chris P, is an awesome sales person. We had specific things we were looking for and he nailed it. The manager Wayne was great, he sat and spoke with me for a while ensuring all my needs were met. The guys at the service counter are all extremely knowledgeable and friendly. Katie is great and the rest of the staff has been helpful and kind the entire time. Highly recommend this location for your RV/Camper needs

Fantastic Experience at Colton RV!” I recently purchased a travel trailer from Colton RV, and I couldn’t be happier with the experience! From start to finish, the team was extremely professional, helpful, and friendly. They made the entire process smooth and stress-free, ensuring that I had all the information I needed to make the right decision. The sales team took the time to understand my needs and worked with me to find the perfect trailer. They answered all my questions and never made me feel rushed or pressured. I was also impressed with how knowledgeable they were about the different models. When it came time for delivery, everything went smoothly, and they walked me through all the features of my new trailer. I truly appreciated their attention to detail and willingness to go above and beyond to make sure I was completely satisfied. I highly recommend Colton RV to anyone looking for a high-quality RV and excellent customer service. I’ll definitely be back for any future RV needs!

Previously known as Pocono RV, the management that has stepped up to this location is truly amazing! In 2021, we purchased a travel trailer from camping world, but due to some frustrations, we were in need of a downgrade. After searching, we came across Colton RV in the wind gap area and decided to give them a visit in search of a smaller and more modern RV for our family. Pictured in this review is our brand new 2022 Keystone Springdale travel trailer. The management helped not only create a pressure free RV purchasing experience but did that while maintaining nearly daily contact with us to make sure there were zero misunderstandings with our purchasing process. Lasting about a month, we would like to thank Ed, Chris from sales, Jay, and the rest of the Colton RV team for making buying a brand new RV such a painless process. Would highly recommend the Colton RV Wind Gap location!

As an employee of Colton RV, I feel blessed to have had the opportunity to work for them for this last 6 months. Even though I am based out of the North Tonawanda store, I have got to visit our Poconos Mountain Colton fam a couple of times and they immediately welcomed me. I enjoy the Windgap store, their customers and employees so much! The selection and prices are incredible. Wayne, Chris, Terry, Jim, Matt, Mark, Dave, Katie, DJ and Karen are all professionals who are caring and love their customers! Oh... and did I mention they are DOG-FRIENDLY!?!?!