What clients say about Easton Auto Body 24/7 Towing in Easton (PA)
I had an unexpected breakdown on Route 78 on Friday the 13th, and AAA Northampton handled everything with genuine care. The woman who took my call was kind, reassuring, and made sure I was safe while arranging a flatbed.
Easton Auto Body arrived in under 10 minutes, and Mario was exceptional. He introduced himself warmly, checked to make sure I wasn’t standing in the cold, and treated both me and my husband when he arrived with real professionalism. His demeanor felt more like concierge-level service —calm, respectful, and attentive. Later that evening, he even sent photos confirming my car was safely delivered to Integrated Automotive Service.
Integrated Automotive received the vehicle exactly as promised, parked neatly and handled with care.
What could have been a stressful night turned into an experience defined by kindness and true customer service. Mario and the teams at AAA Northampton, Easton Auto Body, and Integrated Automotive set a new standard. I’m genuinely grateful.
I had the best tow truck guy ever today! His name is Mario and you should clone that man!! Super cordial and friendly and the knowledge he had to share was just awesome and amazing 🤩 I learned a lot from him today and I'm excited to share that with everyone. Well done Mario and thank you for all you did today. You truly went above and beyond for me. You're a super hero 😍
Today I unfortunately got a flat tire when I went to my physical therapy appointment. A call to AAA transferred me to Easton Auto Body because my car needed to be towed. What started as a very stressful situation quickly turned into - actually - a genuinely nice experience for me and that was because the service person- Mario - arrived to tow our car. He was kind, patient, thoughtful and tremendously interested in making certain that he would do whatever he could to turn this into a positive experience!
Mario’s level of professionalism, his patience, his kindness and his determination that everything he could do to achieve a positive outcome for me was exceptional.
I am grateful to Easton Auto Body that they care enough to hire people who know how to treat people who are under tremendous stress. Mario was exceptional in every way - a reminder that there are still great people out there with customer service skills who genuinely care about the people who need their help.
So … Thank You Easton Auto Body for hiring this terrific person and …Thank You to Mario for being so kind, patient and thoughtful!
Pam Richetta
My SUV engine stopped and I was blocking traffic. Mario came and explained everything to me and assured me that everything was ok. He was very personable and I believe, is an asset to your business. Thank you Mario for making a horrible experience more tolerable. 👍
We needed a tow from our old house to our new home and Mario was there fast.Not only was he very curious but also knowledgeable as well,He knew exactly what he was doing and did it quickly! Great guy really helped us out! Overall great experience other than needing a tow lol I would highly recommend.
I had to have my car towed. It is a 2022 Dodge Challenger. Mario was exceptional. His customer service skills were amazing. He was very careful with my car to ensure that even the wheels would not be scratched. Mario also took the time to explain everything that he was doing and why he was doing it 10/10 would recommend him for service.
Mario showed up quickly and went right to work. He did a fantastic job getting my car on the tow truck. My car was at Midas and they couldn’t fix it and they wouldn’t move any vehicles to make his job easier. He had a great attitude and followed me into Faulkner’s to make sure I was taken care of properly. I would recommend him for any towing job. 5 Stars Mario! I’d hire him any day!
Mario was outstanding! I was stranded on the side of the road during a very cold, very busy morning. When he arrived, after helping several other customers, he had a smile on his face and was 100% empathetic and ready to help get me home. Sending a huge thank you to Mario!!!
Outstanding towing experience with Louis. He took his time and was extra careful with a classic that I own. I was nervous about getting the car towed but he made me feel REAL comfortable. If I have any other towing needs im going to use Easton Auto Body !!!!! You should too !!!!!
Mario came to tow my friend’s car and he took a look and told us that he thought he could jump start it and we could drive it to get a battery. He did so, saving us money and time and was super nice! Highly recommend 👍🏼
My daughter was in an accident. Mario, the tow truck driver, happened to be driving by and stopped. Helped my daughter and the police. Gotten in contact with AAA they dispatched him and he was back at the scene after his drop within 10 minutes. Was extremely nice and helpful. Would recommend to anyone who needs a tow or bodywork.
Mario is a rockstar! Mario made my horrible circumstance a tolerable situation. He was considerate, helpful, and encouraging. He worked hard to complete his assignment without complaint, recognizing the difficulty of the situation. I was pleased that Mario was sent to solve my problem. Treat Mario well, Easton Auto Body, he’s special. Thank you for getting me home safely, Mario!
Mario was pleasant, patient and accommodating. He communicated and listened to me and made me feel heard and part of the entire process. Mario delivered my vehicle to the exact place I requested. He gave me a 10 Star experience. I will be recommending Easton Auto Body to everyone.
Thank you for the great service!
Patti Lutz
Mario was an awesome driver! He was friendly, professional, arrived quickly and handled my car with care when towing it. Everything went smoothly in what could have otherwise been a stressful situation.
Amazing service - Josh was extremely responsive, got a truck out to sort out my child stuck with a dead battery. Smoothly and very efficiently taken care of. Highly recommend then
Service was very expedient and courteous. I couldn’t have asked for a better experience under less than optimal circumstances. I would absolutely use this company again if needed. Great experience from start to finish.
Mario came and rescued us off the highway while our truck was broken down and drove us a hour and 45 minutes home, super nice and friendly, had great conversations, and Mario was a very good driver who we felt safe with
On 12/1 I hit a deer on rt. 78. Mario came out promptly and quickly got my car on the tow truck. He made sure I was able to get in the truck safely as cars flew by close to the road shoulder. Then he took me to car rental place and waited patiently for me while I was in a long line there, so I could unload many boxes out of my damaged car and into rental car. And did all of this at the end of his 12+ hour shift. I'd give him 10 stars if I could
Stu DeJonge
I had the pleasure of being helped out by Mario Lobasso today. My car broke down and I needed a tow this morning. Mario was very quick to pick me up and was so pleasant, so helpful, and put me at ease, as of course I was stressed out about my car being broken down and what the possible issues could be. I would highly recommend Mario and Easton Auto Body to anyone in the area. If I did not live in Washington New Jersey, I would have brought my car to you in an instant to be fixed. Mario offered that, but unfortunately, due to the distance of where I live to where you are.It just wouldn't have been practical. 5 stars!
I used Easton auto body through AAA for towing my ram 1500. Luis was helpful, extremely friendly and took the time to stop to help a stranded lady who slid into a sidewalk on our way to the destination. Great service and great person.
My 20 year old Mercedes decided to go dead at convenience store at Lafayette College exit off of 78. I called Easton Tow and they said would be there in 60. 30 minutes later they were there with the flatbread…they knew it could not be towed. Great young man. Knew exactly what to do. Even bought me breakfast!! Great experience. Highly recommend!!!
Mario was very polite and respectful of my 20-year-old car when I broke down and needed roadside assistance. Took care of my car as if it was his own. Had no problem taking my car to my preferred garage which was out in country roads two counties away.
I needed an emergency towing on route 22, a very dangerous spot. Louis happened to be driving by and stopped and helped me. He was kind, courteous and very friendly. I’m very grateful to him.
Mario was awesome today. My 2020 Ram 1500 decided to throw a bearing on the side of the road and Mario was dispatched via AAA to tow the truck back to my house.
An absolute consummate professional! He was sympathetic and empathetic about my situation and he scooped up the truck, had it loaded in minutes and then back off the flat bed when we got to my destination.
Couldn’t have asked for a better flatbed operator on a day that clearly was not going my way.
Christian provided AAA rollback towing service for a Ford E150 high top camper van. He provided great service. The van was well secured to the truck. He took care in detaching all the binding that secured the van and controlled the unloading of the van so no damage was incurred. I was very pleased with Christian's attention to detail and care for our vehicle. Additionally, he was both very friendly and respectful. A great experience for a situation no one wants to go through. Ed Helvey, 15 year AAA member.
What can I say about Easton Auto Body? Well, I had my vehicle there for an alignment. I set up an appointment brought it in two hours later. I got my truck back straight as an arrow. I was very happy with the service. The price wasn’t bad. I can honestly say they took care of me thank you, Easton Auto Body. I will definitely be recommending more people to you and for all of those that are giving one stars because your vehicle was impounded that’s not fair to rate a business because you did something wrong.
Had issues with my RV suspension while on the road. These guys got it fixed in 30 minutes where others feared to tread. Scott the tow driver had it figured out in 30 seconds and a temp fix so i could drive it to their shop. He went way above and beyond to help me get back on the road and Johnathan got it repaired in no time flat. Thanks Easton Auto Body for getting me back on the road quickly!
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