Great people great prices and the guy knows what he's talking about. Chuck does not lead you in the wrong direction. If he is not qualified to do the work he will tell you. Fast service and knowledge of what they're doing great job guys keep it up.
I just picked up my car after having it serviced here and, while I'm cautiously optimistic about the repair's quality holding up, the customer service was really disappointing. The staff was very dismissive of my concerns, particularly the owner, Chuck, who appeared impatient and frequently cut me off mid-sentence. It felt as if they lacked an understanding of the financial impact of a bill $200 higher than a competing estimate I'd received from another reputable shop, insisting that it wasnt that bad because "it isn't $5000."
Communication was also a major issue throughout the time my car was in their shop. I was often informed of parts being purchased and repairs being done as they were happening, rather than receiving an estimate beforehand to review and approve the labor and associated costs. This led to unexpected additional repairs (coolant line and thermostat to water pump bypass tube) that, while likely necessary eventually, caused me to miss valuable workdays. These parts, while in poor condition and causing a slow coolant leak, were still functional before the repair. I was only informed of their replacement after the fact and it seems their damage was exacerbated during the repair itself. I would have appreciated being informed of this additional cost before any of the work began, if they felt as though the damage was impossible to avoid.
Their labor rates are significantly higher ($90/hr vs. $65/hr) compared to other places that offer better customer service, and my concerns about the cost were disregarded. I hope they improve their customer service in the future and consider adjusting their labor rates to be more competitive within the local market.
These people were a life saver! Engine started acting up from west to east trip to go camping, and stopped in. They got me in and not even an hour later we were back on the road! Car sounded and drove awesome!
They told me I had a bad ball joint in the back and 2 bad links in the front. Just took it elsewhere. None of that was bad. Actually have bad control arm bushings which is what is making the knocking sounds. They looked at it for 2 hours at the other place and double checked everything because of what I was told. $180 for some links here.
Cool crew of folks here. The employees here are pretty legit they didn't even know me and literally made sure I didn't drive away in an unsafe vehicle so they did everything they could, and I mean all of them, to make sure my vehicle was road worthy until I was able to make all the repairs my car needed and boy did it need repairs. They explained why I needed them and showed me the proof, which is rare.
We were on our way from Toronto Canada to Washington for our daughter’s volleyball tournament when our engine light and coolant light went on. We pulled over…..because the steering wheel went stiff and there was a burning rubber smell. We were not able to drive like normal anymore. Something was very wrong. We looked for auto repair near us on google maps. Dubois was 20 min drive away but we had to get there. 3 other places that were closer didn’t answer their phone and we were so stressed out! Chuck found that the engine belt broke and the idler pulley-grooved had broken too. Luckily Debbie and Chuck were able to get the parts and get our car back onto the road and we were on our way! The service was fast and reliable….. we made it to Washington without any issues!
A very big Thank you for helping us out Chuck and Debbie and team on Valentine’s Day! Much appreciated! We were so relieved 😅.
We lost our transmission on a road trip to spend thanksgiving with my son’s family in Pa and Chuck was able to get a new transmission and his guys came in on thanksgiving to get our vehicle back on the road. I can’t thank them enough.
Our family was on a long road trip and the water pump on our truck unexpectedly broke. We took it to Dubois Auto Repair and they immediately went to work on it. Within two hours, we were back on the road to our final destination. We can’t say enough wonderful things about this business and the owner. We will be forever thankful and grateful for their outstanding customer service, kindness and professionalism. Although we are not from Dubois, we would highly recommend them to anyone!
Dropped in while in the midst of a long road trip (A/C stopped working). Chuck had us fixed and back on the road, at a reasonable cost, in less than 45 minutes. Plus he shared the homemade pizza he was making for his team! Stop in for the service, stay for the food (or not - I don’t think the food is a standard part of the deal, but a pleasant indication of the vibe here regardless).
We had our check engine light pop up while traveling back home on I-80 and a mass airflow sensor issue was reported through a check at AutoZone. We brought it here to see if anything should be done about it immediately or if we would be good to get the car back home to Milwaukee and he gave us great info and checked our air filter free of charge. Great service, very kind owner. Highly recommend.
My wife and I are stuck on I 85 with a blown Transmission..I called at least 20 shops for help and only doBois Auto offered help..Charles made a disaster into a positive experience. He even gave us pizza.
I took my Chevy suburban to this shop due to the fact that they have done work on this vehicle for me previously. I had explained what was wrong with my vehicle mind you my car broke down and would restart whatsoever. They put a new fuel filter,sea foam, and new gas into my vehicle for $230…WITHOUT CALLING FOR CONSENT FOR THESE REPAIRS. I would have not paid for these services because I know this was not the root of the problem. They call me telling me what they had done then followed these non consensual services with the comment “if this doesn’t work we can move on with the next steps”. In the parking lot it sounded rough and was not running correctly. I had asked the owner multiple times if I could make it 20 minutes home. he had replied “it’s running fine I drove it myself I don’t see why not. if there are any other issues we can assess them accordingly. ” I get 10 minutes from the shop my car shuts off and won’t even go into neutral in the middle of a 55mph zone. I called the shop back and they had replied “we told you if there were any other issues we could assess them accordingly.” And hung up the phone. The owner himself along with his employees knew this was not the solution and we’re very rude. Not sure if it’s because I am a young women but I do not recommend this shop to ANYONE.
Friendly, customer service A+ kept me from getting ripped off and they now have all my car business. Made my day to get it done quickly and treated well, like family.
Great place for auto service. Both mechanical and body shop service. Friendly knowledgeable staff and good honest service. I am not from this area and they helped me back to being road worthy quickly. Thanks so much.
Great business. Broke down on the way to disaster relief in Kentucky and they got us in for an emergency repair and back on the road in just for an hour.
Great service. In the middle of a 550 mile trip from NJ to Ohio I had a front axle break. It was later in the day and I thought I would need a Hotel and have my car repaired the next day. I called Dubois Auto, spoke to Chuck. He recommended a quick local towing company. I explained my situation and how staying overnight was not something I wanted to do. He got my car at about 3:15 pm. They close at 5 pm.
He was able to install a new front axle and have me back on the highway within 2 hours.
A nightmare scenario turned into to the best possible solution.
Highly recommend this shop. The town of Dubois is fortunate to have Chuck and Dubois Auto Service.
We broke down on I-80 on a Friday afternoon. A pothole blew out our front tire and snapped the front lower ball joint - all while pulling a trailer - pretty scary! Luckily, a local towing company quickly picked us up and recommended Du Bois Auto Repair. Thanks to their dedicated workers, they were able to fix my truck and send us on our way…not what many workers want on a Friday afternoon, but they DID IT (and in a very professional manner)! Their expertise and diligence allowed my wife and I to make it home for Father’s Day!
Took car to get inspected said it would be 1500 to get the issues fixed took to a different garage cost 200. How could it go from 1500 to 200? Over priced scammers!
Always does right by me. In my years of dealing with them they have been my preferred go to place. Great service, never had to take my car back for a shoddy job. Charlie and Brian have been very professional and that goes for the rest of the team by extension.
This place was recommended by Monroe to fix me exhaust quickly. Monroe was booked up, so he sent me to Dubois auto repair. My exhaust had just fell apart at the muffler/straight pipe area. Needed a quick fix. Even though this place seemed very busy too, the gentleman asked if I could return the next day to fix it so I did and appreciated it much.
Thank you to the team of DuBois Auto Repair. On our annual holiday cross-country trip, our car all but threw a tire rim. Brian received my panicked call with a professional air; listened as I described what had happened; diagnosed the repair and had the parts available when AAA delivered us to the shop. The car was in the bay immediately and within 2 hours we were back on the road. The mechanic in charge of the repair was careful, making a suggestion we felt safer with. He then checked all the other tires before left. The cost for the repair was more than fair. Thank you gentlemen.
Took a Toyota Tacoma in for alternator. Mechanic "HACKED" off the skid plate so bad it couldn't be welded back on. Plus in no service manual says a skid plate removal is required to replace a alternator... establishment charged me over $700 dollars for this malpractice. Just saying an aluminum oil pan with no skid plate guarding it does not last long in Pennsylvania. A Toyota dealership wouldn't charge $700.... DO NOT GO HERE!!
14 Industrial Dr #5, DuBois, PATowing service
Website
