This rating is based on customer reviews, inventory size, pricing, and service quality
In Duboistown, PA, NAPA Auto Parts - Point Auto Parts earns a strong 93/100. Reviews highlight exceptional customer service—staff are knowledgeable, friendly, and go above and beyond (quick wiper installs, tracking down back‑stock, even emergency heater help). Inventory is solid for a small store; if not on hand, next‑day orders are common. Pricing is generally fair, with occasional discounts, though a few note it can be a bit pricey. Wait times are usually short, with an occasional brief line. Complaints are rare but include one report of unprofessional behavior and slow, handwritten gift certificates. Overall, reliable and well run.
A helpful group of people with a decent selection of things considering the small size. They stayed a few minutes late one day to find an item that showed in stock but was hiding in the back and saved the day.
Been going here for about 12 years now and they always have what I am looking for and if not they will order it for me. And now that I moved closer I go here more often. It's a shame they don't have a service bay but it's OK I know how to do most of what my car needs. But once in a while a person just don't want to do it ourselves haha.
We were on a road trip from WA to WY for an elk hunt when all of a sudden our heater went out in our truck. We called NAPA and spoke with Jess just before closing and she was able to coordinate an overnight transfer of a temporary plug in heater until we could get to a shop. This heater saved us when we packed out of camp in dumping snow conditions and needed a defroster. Thank Jess for your incredible customer service and your phone etiquette. You should train the Jackson location on how to best serve the customer!
My experience was good. I went for windshield wipers. The young girl was very nice and she pit the wipers on my car for me. This isn't my first time here. They are always very kind and helpful. Highly recommen NAPA and will returnagain in the future.
If you need anything auto related...go here! From out of town but John was one of the friendliest people I’ve ever met. He was so willing to go out of his way to help us with everything we needed. Honestly, you don’t meet people like this very often. Highly recommended!
Stopped in to get tune up parts for my truck. The service was ok. I did wait in line for a little, but it wasn't more than 10 minutes. The parts were of a decent quality. ( I requested OEM equivalent ) I would buy here again.
Only needed gift certificates. Wish they would get gift cards instead of paper hand written ones. I understand it is because they are individually owned but takes forever to write them out then run them through the cash register
Great place yo buy your parts usly have everything in stock if not can get it the Next day and if he cant get it you really didnt need it any way so for all your car and truck parts needs give brain a call at your Napa expert Store
Have most of what you need, will order for you if not, staff is very knowledgeable and friendly, owners are great too, will invite you to eat of they're grilling when you go in
14 Industrial Dr #5, DuBois, PATowing service
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