What clients say about Hagy Auto Parts, Inc in Ephrata (PA)
I have been going to Hagy’s for years. My car had previously gone to other shops who couldn’t find out what was wrong or wouldn’t take the time. Hagy’s took the time to take my car apart and really figure out what the issue was. Instead of just fixing something and then a week later having to have it back to a shop to get something else done. Westy is very honest in his transactions and will not price gouge you. You are missing out if you do not take your vehicle here.
They have an amazing group of people. Always helpful and pleasant.
Time and time again they are wonderful people. They talk to me AND listen to me about my car issues. That says a lot when the customer is a women. Still the best
A great big shout out to Brian, Dave, and Todd. They took a beat up, well loved landscape trailer and fixed up all the problems from the front to the back. They put new lights on and my rear lights were encased in metal because I have a bad habit of knocking them off. They welded a jack that didn’t fit. They replaced the latches of the ramp and cleaned up my messy safety chain I could have never traded up for the price that they got. I can now pull my trailer in confidence. Oh they also welded a loose bar on the ramp.
Thank you Wes (and your staff) for taking care of me! A jumpstart, a new battery at lightning speed, AND two free hugs! This isn't the first time you've helped me out of a jam. THANK YOU.
Guy up front couldn't be nicer or more accommodating. The actual mechanic, "Westy" was an unprofessional jerk. He called me to ask if I could come over so he could show me the issues, but managed to also complain about having to stop what he was doing, take that car off the lift, put mine up, then repeat to get back to work. I took what he said into account and tried to be considerate by coming later on in the day. Well, "Westy" decided to take off early to get his labor day vacation started. Not even a call to let me know. I then rescheduled for Tuesday when he was supposed to be back. Surprise surprise, he wasn't there AGAIN. Then he called to berate me as if I did something wrong, and demanded I remove my car from his lot. Congratulations on having THE WORST customer service ever.
I was referred to Hagys as a garage that I can trust and so glad I went! Took my Honda to be inspected both last year and this year and am so impressed!! Sadly I've been taken advantage of for years by numerous garages who charge high bills and unnecessary, poor service. Not so with Hagys! From the first phone call with Wes, I knew I had finally found a garage I can trust. This is priceless. Fast, efficient, friendly, reasonable, trustworthy service!! I am so pleased!! I highly recommend!!! Connie
There tue best shop to deal with .friendly n oh so very helpful n acmodating...went this morning needed to order a part letting me come back later today to install...recommend highly this place
I actually didn't need auto parts but needed to find another business with a similar name. The guy at the counter was super friendly and the woman who helped with the address and directions was very friendly as well.
Disappointed with the huge disconnect in pricing that was agreed upon and service that was completed. I know where the disconnect comes from, too many people answer the phone and do not write down proper notations of what was discussed. End result, you pay for a service that was not fully completed but nobody knows because no one writes anything down. Unorganized, unfortunately my experience here was exactly the same as a lot of other mom and pop shops.
Took my car in for state inspection and to replace the front brake pads. "Passed" their inspection with flying colors. Only 2 weeks later, my rear brakes start making a LOUD grinding noise. Tried to take it back to Hagy but they wanted me to wait another week for an appt, so I took my car to the dealership instead because it was completely undriveable and we only have one car. The dealership sent me a video showing that the rear brake pad had failed and was grinding metal-on-metal, destroying the rotor. Both rear pads and rotors have to be totally replaced. Also, the car's air filters were clogged and not replaced. HOW DID MY CAR PASS INSPECTION IN THIS CONDITION? The Hagy receipt claims they inspected the front and rear brakes, but they let me drive off with faulty rear brakes and rotors... Also Hagy didn't fully replace the shims when they did my front brake pads. Very disappointed and appalled at the negligence here. Do yourself a favor, save your time and money and go elsewhere.
Love this place.. I live in reading and would rather drive to Ephrata than to go anywhere else to get my breathalyzer recalibrated.. Every one is very friendly and very helpful!
Don't ever buy a car from them they are the biggest rip off .I bought one come to find out it needs all kinds of stuff it will cost more than what the car is worth .he is a rip off as far as fixing cars to .
398 N Reading Rd, Ephrata, PAAuto repair shop
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